Locked out of our Comcast Business Gateway for seemingly no reason

Posted by Tyler on Server Fault See other posts from Server Fault or by Tyler
Published on 2012-06-21T14:27:24Z Indexed on 2012/06/21 15:17 UTC
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A little backstory...

Last fall we migrated our ISP from AT&T to Comcast at one of our offices. At that time, we received a new modem/router from Comcast and we configured everything to our liking. We've never really had very many issues with the router aside from having to restart it every once in a while.

Here's the problem...

About three months ago I changed the password on the router from the default. After that, I logged into the router several times to make changes with no issue. During May I logged into the router to add two new static routes, no problems. A week ago, I tried to log into the router and could not. I tried the non-default password that I changed it to, the default, anything and everything I could think of and no luck. I restarted the router on Monday thinking it may just be locked up, but after the restart it would still not let me log in.

This router is at our other office about 2 hours from here and I want to avoid having to drive down there and reset to factory defaults, reconfigure, etc.

Any ideas?

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