Max Daily Budget exceeded and Billing Status "Changing Daily Budget"

Posted by draftpik on Stack Overflow See other posts from Stack Overflow or by draftpik
Published on 2012-06-23T03:12:01Z Indexed on 2012/06/23 3:16 UTC
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We've exceeded the Max Daily Budget for our app, but we can't increase the budget due to a serious flaw in Google's billing system. Google App Engine and Google Wallet do not have very capable support for multiple sign-in. As a result, I went to change the budget, but it used the wrong Google Wallet account (a different Google Account I was signed in as). I had to go back and try again, but now our GAE app shows the following status:

Billing Status: Changing Daily Budget Your account has been locked while we process your budget changes. If you were redirected to Google Checkout but did not complete the process, your settings will remain unchanged. (You will be able to make changes to your budget settings again once the outstanding payment is processed.)

Now I'm completely prevented from making any billing changes, our app is shut off (over quota), and I have NOTHING I can do to fix it. This is a seriously fundamental flaw in App Engine's billing system and Google Wallet integration.

Has anyone run into this before? Is there a workaround anyone is aware of?

Right now, our production app is completely down thanks to this issue.

Any help you can offer would be greatly appreciated?

If you're from Google and you might be able to help on the backend, our app id is "nhldraftpik".

Thanks!

Brian

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