Assisting a user using VNC

Posted by wizlog on Super User See other posts from Super User or by wizlog
Published on 2012-06-29T03:20:38Z Indexed on 2012/06/29 9:18 UTC
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Filed under:

Windows

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vnc

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vncserver

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realvnc

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vnc-viewer

I'm trying to help a friend with their computer remotely.

He has a version of VNC, I'm not sure which one, so I downloaded and installed the VNC Viewer and Listening Viewer.

I ask my friend for his IP address and port number, and he tells me that every time he's used it, the person giving him assistance (remotely controlling his computer) gave him some kind of number. I should note that my friend is not tech savy, and it may have been an IP address, but I'm not sure.

What kind of number would the user be looking for? Does this indicate his version of VNC, Does that even matter?

I am completly forign to VNC and don't know where to begin looking for an answer myself, and (for whatever reason) I can't ask my friend to figure out what version of VNC he is using.

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