On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version.

Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality.

Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include:

• Streamlined, three-step process for initiating new Service Requests (SRs)
• Single, consistent workflow for both hardware and software incidents
• Enhanced personalization and filtering within the user interface
• New accessibility features (enabling screen readers, large fonts, etc.)

Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.

For further information, please check Doc ID 1385682.1