Platinum Services – The Highest Level of Service in the Industry

Posted by cwarticki on Oracle Blogs See other posts from Oracle Blogs or by cwarticki
Published on Tue, 10 Jul 2012 13:00:00 +0000 Indexed on 2012/07/10 15:20 UTC
Read the original article Hit count: 255

Filed under:

/Oracle/General Support Topics

Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost.

We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.

And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

•     24/7 Oracle remote fault monitoring

•    Industry-leading response and restore times

o   5-Minute Fault Notification

o   15-Minute Restoration or Escalation to Development

o   30-Minute Joint Debugging with Development

•    Update and patch deployment

Visit us online to learn more about how to get Oracle Platinum Services

Related posts about /Oracle/General Support Topics

Announcing RSS feeds of Microsoft All-In-One Code Framework code samples

as seen on Geeks with Blogs - Search for 'Geeks with Blogs'
Today, we are not only announcing Sample Browser v2 CTP, but we are also excited to announce the availability of RSS feeds of All-In-One Code Framework code samples. By using these feeds, you can easily track and download the new code samples. English RSS feeds All code samples: http://support… >>> More
Most Common ASP.NET Support issues - Reporting from deep inside Microsoft Developer Support

as seen on ASP.net Weblogs - Search for 'ASP.net Weblogs'
Microsoft Developer Support or ("CSS" - Customer Support Services) is where you're sent within Microsoft when you've got problems. They see the most interesting bugs, thousands of issues and edge cases and collect piles of data. They Read More......(read more) >>> More
Custom Forum ~ Suggestions for topics pages (eg. active topics page, unanswered topics page) +1 othe

as seen on Stack Overflow - Search for 'Stack Overflow'
Lets say I was to develop a small forum script, what types of topics pages would you find most helpful? I'd like to get an idea of what should be added. Viewing popular phpBB forums, they offer "Unanswered Posts", "Active Topics" and "Unread Topics". Obviously I'm already including a page to view… >>> More
ubuntu can't support a higher resolution that my laptop can support

as seen on Super User - Search for 'Super User'
Hi, I have a HP laptop which can support 1600x900. But after I install ubuntu 9.10 on it, it can only support up to 1280x700. My laptop has a Nvidia graphics card. And i am using GNOME as my desktop environment. Can you please tell me how can I configure ubuntu 9.10 to have 1600x900? Thank you. >>> More
Frequently Asked Questions about Latest EBS Support Changes

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld. These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support… >>> More

Developer IT