Troubleshooting server performance with a hosted server?

Posted by ProfessionalAmateur on Server Fault See other posts from Server Fault or by ProfessionalAmateur
Published on 2012-08-29T17:52:04Z Indexed on 2012/08/30 3:40 UTC
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Filed under:

windows-server-2008

|

Performance

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excel

We are in a tough spot, we have a hosted server with the following specs:

OS: Windows Server 2008 R2 Enterprise SP1 64bit
Processor: Intel Xeon X7550 @ 2GHz (8 processors)
RAM: 16GB

The file system is on a SAN or NAS (not sure).

We are seeing very odd issues where a user will open a 25MB .xslb file and it takes literally 60-120 seconds sometimes. The server is just dog slow for excel.

Resources are not being pegged, CPU never jumps up, plenty of RAM... it's just oddly slow.

Our host has been looking at the issue for several weeks with not much to show for it. Is there a utility I can run myself that will help trackdown our issue?

I have found Server Performance Advisor V1.0 Any experience in using it?

Our host is ultimately responsible for fixing this, but we are going on 1 month and our users are losing patience. Any tips would be helpful.

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