Frequently getting booted from Securemote VPN-1 Connection

Posted by Nick L. on Server Fault See other posts from Server Fault or by Nick L.
Published on 2012-08-31T03:05:37Z Indexed on 2012/08/31 3:39 UTC
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I connect to my office's network remotely through the Checkpoint SecuRemote E75 (R75) VPN application, but recently it's been causing me a lot of issues when connecting from home. I connect through a WRT54GL router running DD-WRT v24 firmware, so I have no clue if that affects anything. I took a dump of the logs for Checkpoint and here are the messages that populate when I get booted but I have no clue how to decipher them and my IT department is completely clueless in terms of resolving the situation. I'm thinking the router is blocking the keep alive connection or something along those lines, but I have no idea how to fix the problem.

[ 2388 2932][30 Aug 22:47:49][TR_OFFICE_MODE] 
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to 
the enc domain
[ 2388 2932][30 Aug 22:47:50][TR_EVENTS] TR_EVENTS::Raise: Running registered cb...
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInfSendAsynchronic: __start__ 
22:47:50.606
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInf::TrComInfSendAsynchronic: 
Acquiring mutex
[ 2388 2932][30 Aug 22:47:50][messaging] messaging::send_all: Sending Message {{ 2 }} 
, len 185
[ 2388 2932][30 Aug 22:47:50][tcpserver] TcpMultiPipe::pipe_if_send: Message (193 
bytes) written successfully to socket 0x224
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInf::TrComInfSendAsynchronic: 
Released mutex
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInfSendAsynchronic: __end__ 
22:47:50.606. Total time - 0 milliseconds
[ 2388 2932][30 Aug 22:47:50][TR_SRV2CL] TR_SRV2CL::SendNotification: Successfully 
sent notification of type TR_NOTIFICATION_TRAFFIC_IDLE 
[ 2388 2932][30 Aug 22:47:50][vna] vna_trap:  received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:50][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:50][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to 
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:50][TR_OFFICE_MODE] 
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to 
the enc domain
[ 2388 2932][30 Aug 22:47:51][vna] vna_trap:  received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:51][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:51][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to 
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:51][TR_OFFICE_MODE] 
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to 
the enc domain
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: Called with ctrl_code 14
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: System got 
SERVICE_CONTROL_SESSIONCHANGE message event type 4 session 2
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: Console/remote disconnect 
has occured in session 2
[ 2388 2932][30 Aug 22:47:52][vna] vna_trap:  received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:52][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:52][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to 
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:52][TR_OFFICE_MODE] 
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to  
the enc domain
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEnum: Returning 
connection at position 1
[ 2388 2932][30 Aug 22:47:52][TR_EVENTS] TR_EVENTS::Raise: Running registered cb...
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEventMainHandler: 
no gw handle
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEventMainHandler: 
Current connection state is TR_CONN_STATE_CONNECTED. Receiving event of type 
CONN_EVENT_SYSTEM_SESSION_LOGOFF. Connection handle = 1. System state: 
TR_SYSTEM_STATE_RUNNING
[ 2388 2932][30 Aug 22:47:52][CONFIG_MANAGER] suspend_tunnel_while_locked return value 
false, because it is Default variable. Scope: site 12.43.159.10, gw NULL ,user USER 
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] 
TR_CONN_MANAGER::ConnEventConnectedHandler: no gw handle
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] 
TR_CONN_MANAGER::ConnEventConnectedHandler: receive session logoff event while 
connected. cancelling connection

Thanks all. :)

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