Missing management console for Symantec Antivirus, Corporate Edition

Posted by Alex C. on Server Fault See other posts from Server Fault or by Alex C.
Published on 2010-02-19T15:10:16Z Indexed on 2012/08/31 9:40 UTC
Read the original article Hit count: 286

Filed under:

Windows

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windows-server-2003

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antivirus

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symantec

I work for a small (80 employees) non-profit organization. We have a Windows network with a domain. The file server is running Server 2003.

A vendor recently installed Symantec Antivirus, Corporate Edition, ver. 10.1.8.8000.

It used to be the case that when I logged in to the file server as administrator, I would see an icon on the desktop that took me to the management console for the antivirus software. I could check logs, statuses of client machines, set policies, etc.

That icon is now missing, and I can't find anything relevant under the "Start" menu. There is an entry for Symantec Antivirus, but that only gives me the panel for the client process, not the overall management console for the whole network.

I don't want to call the vendor back to fix this (I'm baffled how we lost the icon in the first place).

Can someone offer some guidance?

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