Do you have a Release 12 Purchasing document with an accounting encumbrance error?  Get all the relevant data in one step using the new diagnostic in DOC ID: 1483743.1 -  ‘R12: Diagnostic Script to help troubleshoot Purchasing Encumbrance Issues’.   Avoid the back and forth pinging with support for data collection.   Query the document id in My Oracle Support and add it to your Favorites using the star icon for quick access.

The note includes when to use the script and how to use it.  The script will produce a user friendly html output that contains information relevant to encumbrance issues, along with some data validation checks to identify common data corruption issues on your document.  For example in this one diagnostic it will provide information on the following:

Ø Cross Product Setup

Ø Document Data Dump

Ø Funds availability

Ø Subledger accounting information

Ø GL and AP Invoice Data

Ø Debug and Trace

This output is ideal for self service, as it provides known issues in the Data Validation section (related to the document) with links to key documentation.   Or the report can be uploaded to support when logging a Service Request.

To see more about the diagnostic, attend our September 11, 2012 Webcast ‘Overview of Procurement Patching and New Tools for Issue Resolution’.  Visit Doc ID 1479718.1 to signup.  Note: This topic will not be listed as it has been just added.