Microsoft Word 2007 restarts the installer upon exiting on Windows XP

Posted by leeand00 on Super User See other posts from Super User or by leeand00
Published on 2012-09-11T19:20:44Z Indexed on 2012/09/11 21:41 UTC
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A user complained that they were having issues with MS Office 2007, and that the installation / configuration dialog kept appearing. I already tried uninstalling Office 2007 and I ended up needing to use the Microsoft Fix It package to uninstall it, since using the control panel failed.

  1. I close Microsoft Word.
  2. The Installer for Microsoft Office inexplicably opens.
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  3. I then get a dialog that says I need to reboot.
    enter image description here
  4. So I restart...
  5. Start Microsoft Word, Word starts up, and everything appears to be fine.
  6. I close word, and nothing much happens this is on the administrator account.
  7. I think everything is fixed so I call the user over to come try their account out.
  8. We login as the user, and the user tries to open a document in Word.
  9. The Configuration Progress Window reappears.
  10. It runs...and then Word appears.
  11. I close it and it appears to work, no window.
  12. I open it again and the Configuration Progress window appears yet again...
  13. Then Word opens up again, if I exit out and open up again I get the same Configuration Progress window.

I have no idea what is causing the Configuration Progress Window to come up..

Update: I attempted to install two updates: Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687400) Update for the 2007 Microsoft Office System (KB967642)

Both of these updates failed.

Update: I attempted to install KB967642 manually and it failed.

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