My company lets non-technical users build their own niche industry websites on our server, which we host. they can currently point their nameservers at their registrar to us, which ends up with them no longer having access to their email if they've already set it up through said registrar.

We don't want to interfere with their existing email, nor do we want to get into the business of setting up email for them through our service. Thus, having them point A records/cname to us would work, but is this too complex for a non-technie user? We thought of having them point nameservers to us but pointing the MX records back to them, but this is also beyond their scope.

Is there an easy way to 'point records' at their initial state? Any other ideas/feedback?