Software disables itself when the PC is accessed via RDP

Posted by blckgrffn on Super User See other posts from Super User or by blckgrffn
Published on 2012-09-13T21:08:31Z Indexed on 2012/09/13 21:40 UTC
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We have a large, specialty printer that has vendor specific software that enables its use outside of it showing up simply as a printer in the Windows Control Panel. This software recognizes when we RDP into the machine and "disconnects" the PC from the printer within its proprietary control panel.

All is well when an application like TeamViewer is used to access the machine.

Ostensibly, the application is helping us be safe by "enforcing" that the machine used for the printer is a walk up workstation, or so the support folks informed me.

If TeamViewer etc, fixes the issue, then what is the problem? We have many headless workstations in our warehouse attached to a variety of specialty machines, all used via RDP. We want/need to keep access to the machines the same for the sanity of our production staff.

The meat of the question - how, specifically, might a machine know that it is being accessed via RDP (terminal services management???) and how might this be defeated without altering an application or driver.

Of note, the system being used is a Windows 7 Pro machine hooked to the printer via USB.

Thanks! Nat

edit

Is there any combination of /admin switches, etc. that will possibly fix this? Simply putting /admin did not.

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