Printer spooler spoolsv.exe crashes

Posted by MattiasSN on Server Fault See other posts from Server Fault or by MattiasSN
Published on 2012-09-28T22:02:49Z Indexed on 2012/09/29 3:40 UTC
Read the original article Hit count: 636

Filed under:

Windows

|

printing

|

print-spooler

We have a problem with a Windows 7 print spooler. There is a Windows 2011 Small Business Server running as print server and 2 computers in the network their print spooler keeps crashing at random. The log files says it is ntdll.dll that has a fault.

Naam van toepassing met fout: spoolsv.exe, versie: 6.1.7601.17514, tijdstempel: 0x4ce7b4e7
Naam van module met fout: ntdll.dll, versie: 6.1.7601.17725, tijdstempel: 0x4ec4aa8e
Uitzonderingscode: 0xc0000374
Foutoffset: 0x00000000000c40f2
Id van proces met fout: 0x55c
Starttijd van toepassing met fout: 0x01cd9db324904eb1
Pad naar toepassing met fout: C:\Windows\System32\spoolsv.exe
Pad naar module met fout: C:\Windows\SYSTEM32\ntdll.dll
Rapport-id: 8789af0b-09a6-11e2-9d78-001c25237c45

The print spooler on the server keeps running and works fine. We can also print from other computers. But on two computers the print spooler crashes. Sometimes it crashes after a user is logged in, but it also happened multiple times after a print job. After each crash we get the same ntdll.dll error.

Hopefully someone can help me with this problem. If you need more information, don't hesitate to ask.

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