Known USB 2.0 devices don't install driver, but must be manually forced

Posted by Darragh on Super User See other posts from Super User or by Darragh
Published on 2012-10-01T13:16:36Z Indexed on 2012/10/01 15:42 UTC
Read the original article Hit count: 260

Filed under:

windows-7

|

usb

|

drivers

When a known USB 2.0 device is plugged in and detected, it doesn't install the driver correctly but shows a Code 28 error and lists the device under "Other Devices" in Device Manager. When view properties of this device , it shows the following status;

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

When updating the driver manually and selecting the appropriate driver Windows doesn't believes it's the correct driver, but you can force the installation and it works!

The other condition the driver will auto-install is when the same USB device is plugged into a USB 3.0 port. Power related issues are not also causing this as I have tried vi a Docking station, USB hub. etc..

Devices tried;

Jabra Headset
USB-Mass Storage Device (flash disk and ext HD)
MS Wireless Keyboard & Mouse
USB Ethernet controller (USB-MAC controller)

This is on a laptop part of a Domain with Windows 7 Ent 7601, I am logged in as a local administrator. There isn't any Group Policies blocking not signed driver or whitelisted devices on the domain.

Any suggestions please feel free

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