Se non ti sei unito alla Customer Experience Revolution? Il materiale è tutto qui!

Posted by Silvia Valgoi on Oracle Blogs See other posts from Oracle Blogs or by Silvia Valgoi
Published on Mon, 1 Oct 2012 14:41:33 +0000 Indexed on 2012/10/01 15:46 UTC
Read the original article Hit count: 341

Filed under:

/Oracle/CRM

Se ti sei perso questo interesante Executive workshop, non preoccuparti, qui puoi trovare gli interventi dei relatori.Durante l'evento Oracle, Accenture ed il professor Enrico Finzi hanno condiviso l'approccio alla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi, per generare e gestire l’interazione con i consumatori, su tutti i canali.

E' stato un momento importante per:

comprendere perché la Customer Experience è diventata la componente più importante e strategica del tuo business
scoprire come la Customer Experience accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite
conoscere come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza in modo coerente, personalizzata, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabile

Ecco le presentazioni e i video presentati durante i lavori:

Oracle Customer Experience - Empowering People. Powering Brands - Armando Janigro, Sales Development Manager, Oracle

How to win with Customer Experience - Nadia Dallafiore, Senior Manager CRM Retail Accenture

Customer Experience e selezione Darwiniana della marca - Enrico Finzi, Sociologo, Presidente AstraRicerche

Engage.Win.Develop.Keep
LinkedIn: Customer Concepts Exchange
Facebook: Oracle Customer Experience

Related posts about /Oracle/CRM

Lancement du blog Oracle Applications France

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Le voilà enfin ! Bienvenue sur notre nouveau blog Oracle Applications France. Pourquoi un blog ? Pour être plus proche de vous, chers utilisateurs ! Parce que nous savons qu’un directeur des systèmes d’information, un directeur des ressources humaines ou un chef d’entreprise ne cherchera pas les… >>> More
Oracle Unveils Oracle Fusion Tap for the iPad

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go. Oracle Fusion Tap runs off cloud-based enterprise… >>> More
RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

as seen on Oracle Blogs - Search for 'Oracle Blogs'
· The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can… >>> More
Gimme Gimme Gimme!

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Today is my birthday. And you know, there used to be a time when I dreaded birthdays. But now, as I reach my 37th year (that's my Polar Body Test age), I'm re-learning to really really appreciate being here. Now, what the heck does any of this have to do with CRM or this blog? Easy! Here is the present… >>> More
Want to be a Speaker at Oracle OpenWorld 2012?

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Yes, your calendar is correct. It is March. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now! The annual OpenWorld Call for… >>> More

Developer IT