Unable to sync the Zune software with my HTC HD7

Posted by Varpi on Super User See other posts from Super User or by Varpi
Published on 2011-02-16T16:49:58Z Indexed on 2012/10/09 3:40 UTC
Read the original article Hit count: 509

Filed under:

windows-7

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64-bit

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sync

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windows-phone

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zune-software

I have a brand new HTC HD7 with Windows Phone 7, with no Software installed.

I am running on Windows 7 64 bit. Whenever I try to sync my Mobile Device with Zune- I get this message:

Can't connect to your phone. Disconnect it, restart it, then try connecting again

I've downloaded latest Zune software and all updates.

I don't have any certificates on my personal certificates. My phone is listed under Portable devices in Device manager (It shows as phone with driver version 4.7.965.0).

I've restarted both my computer and the mobile device few times. I tried unlocking the device during the Zune sync

Any ideas as to how I can sync my phone ?

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