What methods of requirements elicitation are suitable when I do not have direct access to the user base?

Posted by metadice on Programmers See other posts from Programmers or by metadice
Published on 2012-10-24T12:37:33Z Indexed on 2012/10/24 17:14 UTC
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Requirements

I am working on an application to create invoices. There are some features that are required based on the type of the application and are common to all invoice applications. However, we still need to determine what unique needs the user base might have. We do not have direct access to the users to obtain requirements or user stories. What techniques are most suitable for eliciting high-quality requirements from users when direct or frequent access is not possible?

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