Blank screen on laptop after replacement

Posted by Mark on Super User See other posts from Super User or by Mark
Published on 2012-08-23T20:04:05Z Indexed on 2012/11/02 11:05 UTC
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windows-7

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laptop

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lcd

I have an Acer Aspire 5332 laptop, running Windows 7 home premium 32bit. My screen broke, but the particular screen (LED) are no longer made so I bought a CCFL one with a new converter which has proven to be compatible according to the supplier.

When I first booted the screen went blank just after the Windows logo was displayed. I suspected a driver issue, so booted in safe mode without any problems, disabled the display adapter (Intel 4 series express family) and it booted up fine. So I guess the screen is not compatible with the display adapter.

The driver version is 8.15.10.1892. I tried updating from the Intel site, but it saying it cannot (something to do with manufacturer specific). The supplier is not willing to take it back, so I'm down £60 (UK).

I can use it with the adapter disabled, but the quality is bad and I cannnot play video, etc. Any help appreciated.

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