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Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
Los Angeles
Department of Building & Safety (LADBS) is one of the largest
construction permitting departments in the country, serving over 350,000
walk-in and 530,000 phone customers, and issuing over 110,000 permits
worth $3 Billion every year. LADBS needed a way to migrate walk-in and
phone transactions to customer self-service, so they turned to Oracle
WebCenter and teamed with Oracle Partner 3Di to deliver a customer
self-service portal to lower their cost of customer service operation,
while increasing customer satisfaction.
Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:
- Deliver a state of the art customer self-service portal
- Reduce traffic on high cost, low satisfaction customer service channels
- Integrate business workflows and legacy applications
Register Now for this Webcast.
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| Presented by: |
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Giovani Dacumos
Director of Systems, Los Angeles Department of Building & Safety |
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Jing Reyes
Applications Development Group Manager, Los Angeles Department of Building & Safety |
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Rajiv Desai
CEO, 3Di |
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Sheetal Paranjpye
Project Manager, 3Di |
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