Request Tracker 4.x on Ubuntu 12.04

Posted by rihatum on Ask Ubuntu See other posts from Ask Ubuntu or by rihatum
Published on 2012-11-24T16:54:10Z Indexed on 2012/11/24 17:17 UTC
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I have a Ubuntu 12.04 server installed on my machine. I am trying to install request-tracker4. Here's what I have done so far :

a) Installed request-tracker via "sudo apt-get install request-tracker4"
b) I then tried configuring RT_SiteConfig.pm in /etc/request-tracker4 but then ran into problems in populating the MySQL database.

c) I then did sudo dpkg-reconfigure request-tracker4
d) It solved my problems of not being able to populate / setup mysql etc.
e) Now, I am trying to setup rt under www.mydomain.com/rt

I have read various how-to's and bestpractical's own guides but I am not very much a expert in Apache configurations so stuck.

My Current Ubuntu 12.04 server setup:

Apache2, Fastcgi installed (checked in /etc/apache2/mods-enabled
Web Server document root is default /var/www/
Web user www-data

Question is :

1 ) Where and What shall I put in Apache configuration to start using RT via the web-interface ?

I have seen two files in /etc/request-tracker4/

apache2-fastcgi.conf and apache2-fcgid.conf I even tried making a ln -s apache2-fastcgi.conf /etc/apache2/conf.d but when I tried opening that file in root while in the conf.d directory it said too many levels.

Any request tracker experts on ubuntu ?:-)

Your help will be very useful and appreciated Thanks

Please let me know if you need further info !

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