Carbonite Restore Error after Windows Update

Posted by Rev on Super User See other posts from Super User or by Rev
Published on 2012-03-05T23:02:11Z Indexed on 2012/12/07 11:09 UTC
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Filed under:

backup

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windows-8-preview

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online-backup

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carbonite

I recently installed Windows 8 on my main machine, and I'm have an issue with Carbonite. I can't restore any files from my previous OS, only files that where backed up from the current OS. I can download them from the web service, but I can't restore them with the client.

The error says "You don't have the necessary security permissions to restore this file."

You don't have the necessary security permissions to restore this file.

(The file on top was backed up from the new install, while the one on bottom was from the old install.)

I'm also having another issue, where Carbonite doesn't think it's running in admin mode. I think it's probably related to this error. When I right click to restore a file, I can't choose a location to restore to.

Administrators can restore missing files to locations other than the default location.

I contacted Carbonite, and they said it's a known issue that apparently happens when upgrade from XP to 7, but they wouldn't help me since I'm running a beta OS. Hopefully one of you fine folks will have an idea.

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