Event ID 9331 MSExchangeSA & Event ID 9335 MSExchangeSA

Posted by George on Server Fault See other posts from Server Fault or by George
Published on 2012-12-06T21:29:29Z Indexed on 2012/12/07 17:10 UTC
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I get this two Exchange 2010 Global Address book related event IDs:

Event ID 9331 MSExchangeSA

OABGen encountered error 80004005 (internal ID 50101f1) accessing the public folder database while generating the offline address list for address list '/'.

-\Default Offline Address List

and

Event ID 9335 MSExchangeSA

OABGen encountered error 80004005 while cleaning the offline address list public folders under /o=xxxxx xxxx/cn=addrlists/cn=oabs/cn=Default Offline Address List. Please make sure the public folder database is mounted and replicas exist of the offline address list folders. No offline address lists have been generated. Please check the event log for more information.

-\Default Offline Address List

It is Exchange 2010 SP2 sitting on Windows 2008 enterprise edition.

Essentially the issue is that the global address book is not being updated on Outlook clients. We are using Outlook 2007 and 2010.

So far I have tried running the following command:

Update-FileDistributionService -Identity ExchangeServer -Type "OAB"

And I tried this solution as well:

1) Make sure the Microsoft Exchange System Attendant is running. It will be set to start automatically by default, but it doesn't. This is a known issue. Start this service manually. When running, you will not get an error when trying to update the GAL.

2) "Apply" any changes made to any address lists before the GAL will update Outlook properly. In Organization Configuration -> Mailbox in EMC, view the properties of the Default Global Address Book in the Offline Address Book tab. In the properties window, select the Address Lists tab. This shows which address lists makes up the GAL.

3) Close the properties window and select the Address Lists tab in the Organization Configuration -> Mailbox. Right-click each address list used by the Def GAL and click "Apply" (make sure the "Immediately" radio button is checked).

4) Last, go back to the Offline Address Book tab, right-click the GAL and select "Update".

After a few send/receives in the Outlook clients, their Glogal Address List should update to show the latest changes.

Neither one of those solutions helped. So I am not really sure what to do here. Also, I am aware of changing registry on each local computers, but it would be close to impossible as we have 8 offices in 3 different countries.

Any suggestions?

EDIT 7.XII.2012 @ 10.35

I forgot to mention that we did rebuild the address book and that didn't help.

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