Why can't I update Adobe Creative Suite?
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Lynda
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Published on 2012-11-27T22:49:17Z
Indexed on
2012/12/09
5:08 UTC
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I am attempting to check for updates using the Adobe Application Manager on Windows 8 and I get this error:
The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect.
I have seen this error before on Windows 7 and remembered that I needed to disable the Microsoft Virtual WiFi Miniport Adapter. I navigated to the correct place but the Miniport Adapter was not there. After a bit of searching across several forums I saw a recommendation to change <logLevel>2</logLevel>
to <logLevel>10</logLevel>
. I attempted that and again it still did not work. I have also tried disabling my anti-virus protection and disabling Windows Firewall. Neither worked.
I am not sure what else to try or do at this point.
Are there any other recommendations to solve this issue?
Notes:
- I am running Windows 8 Pro using the Creative Cloud Version of CS6.
- I check for updates by choosing
Help
>Updates
from within any Adobe Application - This issue was not present in Windows 7 before I upgraded to Windows 8
I originally posted this question on the Adobe Forums and received no help there.
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