Using a PC + headset as a telephone without VOIP

Posted by user76782 on Super User See other posts from Super User or by user76782
Published on 2012-12-19T22:55:23Z Indexed on 2012/12/19 23:05 UTC
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I'm trying to find a way to realize a decentralized callcenter, so that the callcenter agents can talk from their home office with just a PC + headset.

The big challange is that some of the agents have very low bandwith and the quality with VOIP is too bad. So my question is:

  • What other solutions are possible when VOIP is not a option?
  • What exactly do I need to do if I try to achieve this with for example Landline/PBX or GSM? (e.g. Which software do I need to install? Which device do I need?)

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