Deloitte 2013 Global Contact Center Survey
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by Richard Lefebvre
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Published on Wed, 16 Oct 2013 20:54:15 +0000
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2013/10/17
16:15 UTC
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"77% of contact centers expect to maintain or grow in size in the next 12-24 months."
This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions.
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