In the support case, it usually has to go fast - as it is well if you have already resolved fundamental questions in advance. For all partners who wish to learn more about support topics, about the use of the SI number, about My Oracle Support, the exact sequence of support processes and service request edits or simply about the Oracle Support Portfolio, it is advisable to visit the Oracle Partner Days. There Oracle Support in the exhibition area is represented with an information booth! Our team will be there individually on general and very specific questions, such as:

- What are my rights with which partner SI number?
- How do I open or escalate a service request?
- What should I do when a service request is processed in the U.S.?
- What exactly is Platinum Support?
- Can we use Platinum Support as a partner?
- How can I use "My Oracle Support" efficiently?

Incidentally: The participation at the Oracle Partner Day is also worthwhile, if you are already a Support Professional. As always attracts a varied program of training opportunities, information, networking and entertainment!

Please register here for the Oracle Partner Days:
22. 10.2013 Montreux/ Switzerland
29.10.2013 Zürich/ Switzerland
29.10.2013 Utrecht/ Netherlands
07.11.2013 Gent/ Belgium