windows 8.1 upgrade fails with error code 0xc1900101-0x20017

Posted by cmorse on Super User See other posts from Super User or by cmorse
Published on 2013-10-17T16:52:56Z Indexed on 2013/10/18 4:00 UTC
Read the original article Hit count: 669

I just tried to install windows 8.1 on my laptop, but it fails to install with the message:

Sorry we couldn't complete the update to Windows 8.1.
We restored your previous version of Windows to this PC
0xC1900101 - 0x20017

It looks like on the first boot that the laptop is going to the PC restore screen (it asks what kind of keyboard I have, and then what repair optins I would like to take). Thus far I have just been selecting "Continue to windows 8."

I'm running a Lenovo x220i tablet. I've got 43GB of free disk space.

It installed just fine on my desktop. The primary difference between the two machines is that the desktop has media center install, and isn't using TrueCrypt.

System properties

Full WindowsUpdate.log http://pastebin.com/hGmAW4Q1

Most important portion of WindowsUpdate.log:

2013-10-17  10:41:06:671     964    694 Agent   *************
2013-10-17  10:41:06:671     964    694 Agent   ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-10-17  10:41:06:671     964    694 Agent   *********
2013-10-17  10:41:06:671     964    694 Agent     * Online = No; Ignore download priority = No
2013-10-17  10:41:06:671     964    694 Agent     * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-10-17  10:41:06:671     964    694 Agent     * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2013-10-17  10:41:06:671     964    694 Agent     * Search Scope = {Machine & All Users}
2013-10-17  10:41:06:671     964    694 Agent     * Caller SID for Applicability: S-1-5-18
2013-10-17  10:41:07:233     964    870 Report  REPORT EVENT: {AD47FBDC-F7F9-4E7F-BAF4-DBA3784C7101}    2013-10-17 10:41:06:436-0600    1   202 [AU_REBOOT_COMPLETED]   102 {00000000-0000-0000-0000-000000000000}  0   0   AutomaticUpdates    Success Content Install Reboot completed.
2013-10-17  10:41:07:233     964    870 Report  REPORT EVENT: {8D4E7A67-9526-4702-A897-5BE5F97497AF}    2013-10-17 10:41:06:639-0600    1   204 [AGENT_INSTALLING_FAILED_POST_REBOOT]   101 {8951E70D-4332-4F7C-B92D-D9362E384959}  1   c1900101    WSAcquisition   Failure Content Install Installation Failure Post Reboot.
2013-10-17  10:41:07:249     964    870 Report  CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-10-17  10:41:07:249     964    870 Report  WER Report sent: 7.8.9200.16715 0xc1900101(0x20017) 8951E70D-4332-4F7C-B92D-D9362E384959 Install 101 Unmanaged
2013-10-17  10:41:07:249     964    870 Report  CWERReporter finishing event handling. (00000000)

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