Data Protection Manager System Protection Backups Failing

Posted by TrueDuality on Server Fault See other posts from Server Fault or by TrueDuality
Published on 2011-10-14T18:35:17Z Indexed on 2013/10/26 15:57 UTC
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windows-server-2008-r2

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backups

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data-protection

I'm just starting to setup DPM 2010 in a test environment with a Domain Controller and a File Server. Everything seem to be working fairly well and I can get all of my backup jobs to succeed except for the "Computer\System Protection" backups.

Both servers are running fully up to date 64 bit Windows Server 2008 R2 Enterprise with Service Pack 1. The error that is being provided is:

DPM cannot create a backup because Windows Server Backup (WSB) on the protected computer encountered an error (WSB Event ID: 517, WSB Error Code: 0x8078001D). (ID 30229 Details: Internal error code: 0x809909FB)

This Microsoft Knowledge Base article describes the issue perfectly and provides a hotfix. I downloaded the hotfix, moved it onto the affected server, attempt to run it and receive the following error:

The update is not applicable to your computer.

I've verified that I have indeed downloaded the 64 bit version. According to this thread the hotfix got rolled into Service Pack 1, yet I'm still experiencing the issue. Both machines do have the Windows Server Backup feature installed.

Can anybody point me in the right direction? What am I missing?

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