Upload Recordings Of The Problem To Your SR
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Published on Wed, 30 Oct 2013 06:00:00 +0000
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Do you find yourself trying several times to explain a problem in a Service Request? Does the support engineer ask more than once for clarification?
If so, you might be interested in DITO -- Demo It To Oracle.
DITO uses CamStudio (free download!) to record the exact nature of the problem, and upload the output to your SR.
The following articles provide more details:
Working with Support - MOSSOS (Doc ID 1265130.1)Why take up valuable time first explaining the problem, then trying to get a web conference setup to show exactly what is going on? The next time you file an SR, try including a recording showing exactly which application is failing, where it is failing, and what it looks like when it fails.
"Demo It To Oracle" (DITO) - CamStudio Help ( Doc ID 11.1)
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