Entire folders deleted from My Documents periodically with remote logins

Posted by darron on Server Fault See other posts from Server Fault or by darron
Published on 2013-11-05T21:27:01Z Indexed on 2013/11/05 21:55 UTC
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data-loss

I've got a customer who thinks our application is constantly deleting all it's data. It's really becoming a major problem for them.

The problem is, there's no way it's us. They are losing not only our entire data folder (which we locate in the user's "My Documents" folder to make it easy to find), but some local settings files which are in entirely different places within the general user profile.

It REALLY looks like the entire user is either getting reset, or is somehow synchronizing with a more... blank profile somewhere else.

They're running this on some kind of virtualized Citrix guest OS.

I see references to a "group policy folder redirection" that could do this... maybe roaming profiles?

Any ideas?

Help!

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