Upload Recordings Of The Problem To Your SR

Posted by jhpierce on Oracle Blogs See other posts from Oracle Blogs or by jhpierce
Published on Thu, 7 Nov 2013 21:52:33 +0000 Indexed on 2013/11/07 22:08 UTC
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Do you find yourself trying several times to explain a problem in a Service Request? Does the support engineer ask more than once for clarification?

If so, you might be interested in DITO -- Demo It To Oracle.

DITO uses CamStudio (free download!) to record the exact nature of the problem, and upload the output to your SR.

The following articles provide more details:

Working with Support - MOSSOS (Doc ID 1265130.1)
"Demo It To Oracle" (DITO) - CamStudio Help ( Doc ID 11.1)

Why take up valuable time first explaining the problem, then trying to get a web conference setup to show exactly what is going on? The next time you file an SR, try including a recording showing exactly which application is failing, where it is failing, and what it looks like when it fails.

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