Why can I view my site over a 3G connection but not through my wifi?

Posted by Jonathan on Super User See other posts from Super User or by Jonathan
Published on 2014-06-07T05:54:02Z Indexed on 2014/06/07 9:28 UTC
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So, I am sitting in my office with four computers on the same network and internet connection.

Two of the computers can visit this particular website. Two of the computer get a message "Google Chrome could not find". I have tried FF and IE also with the same problem.

I can view the site 90% of the time on two of the working computers although the site seems slow and sometimes I also get the same errors as the other two computers.

I have flushed the DNS, reset the router, tested the site on other peoples computers with success.

Is this likely to be a site issue, an ISP issue, a hosting issue?

Any advice is greatly appreciated.

Here is the ping from the working machine:

C:\Users\Jon>ping www.balihaicruises.com

Pinging www.balihaicruises.com [208.113.173.102] with 32 bytes of data:
Reply from 208.113.173.102: bytes=32 time=331ms TTL=47
Reply from 208.113.173.102: bytes=32 time=327ms TTL=47
Reply from 208.113.173.102: bytes=32 time=326ms TTL=47
Reply from 208.113.173.102: bytes=32 time=329ms TTL=47

Ping statistics for 208.113.173.102:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 326ms, Maximum = 331ms, Average = 328ms

Traceroute:

Tracing route to www.balihaicruises.com [208.113.173.102]
over a maximum of 30 hops:

  1     1 ms    17 ms     3 ms  192.168.1.1
  2    42 ms    37 ms    36 ms  180.254.224.1
  3    39 ms    47 ms    40 ms  180.252.1.69
  4    36 ms   616 ms    57 ms  61.94.115.221
  5    84 ms    76 ms    80 ms  180.240.191.98
  6    73 ms    80 ms    72 ms  180.240.191.97
  7   157 ms   143 ms   116 ms  180.240.190.82
  8   115 ms   113 ms   120 ms  ae1-123.hkg11.ip4.tinet.net [183.182.80.93]
  9   331 ms   332 ms   335 ms  xe-3-2-1.was14.ip4.tinet.net [89.149.184.30]
 10   327 ms   330 ms   331 ms  internap-gw.ip4.tinet.net [77.67.69.254]
 11   437 ms   415 ms   350 ms  border10.pc2-bbnet2.wdc002.pnap.net [216.52.127.73]
 12   322 ms   823 ms   398 ms  dreamhost-2.border10.wdc002.pnap.net [216.52.125.74]
 13   328 ms   336 ms   326 ms  ip-208-113-156-4.dreamhost.com [208.113.156.4]
 14   326 ms   328 ms   336 ms  ip-208-113-156-14.dreamhost.com [208.113.156.14]    
 15   327 ms   331 ms   333 ms  apache2-udder.crisp.dreamhost.com [208.113.173.102]

And then for the machine that doesn't work:

C:\Users\Microsoft>ping www.balihaicruises.com
Ping request could not find host www.balihaicruises.com. Please check the name and try again.

C:\Users\Microsoft>tracert www.balihaicruises.com
Unable to resolve target system name www.balihaicruises.com.

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