Unable to play bluray movies or see bluray discs

Posted by Jason Shultz on Super User See other posts from Super User or by Jason Shultz
Published on 2010-03-03T13:05:45Z Indexed on 2014/06/09 9:29 UTC
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windows-7

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64-bit

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blu-ray

I have a Optiarc BD ROM BC-5500S ATA Device and when I put bluray discs into the drive the computer doesn't read them. I hear the drive make 3 noises as if it's trying to read them. Nothing shows up in windows explorer. I am running windows 7 64bit. I can read DVDs and CDs just fine. Bluray seems to be the only problem.

I have installed PowerDVD9, HP DVD Play and HP DVD Media Smart and nothing helps. My laptop is a hp dv7 1273cl. I bought it before the free upgrades to windows 7 were available so I wasn't able to get the upgrade and so HP won't assist me beyond telling me to format and reinstall Vista.

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