We're an sccm shop, and use it to deploy Windows. When deploying Dell laptops (multiple models), the touchpad drivers seem install properly, but the software doesn't. The resulting problem is that when the touchpad is pressed on occasion, the mouse pointer will 'jump' to certain points on the screen.

A possible symptom of this problem/visible sign is if the touchpad icon isn't in the system tray. The software is in the control panel, but when opened part of the gui is pixelated, indicating botched install maybe?

The manual resolution to this, is to go into device manager and uninstall the driver with the option to uninstall all driver software. After a restart, the driver and software is apparently reinstalled, and from there works as expected.

Obviously this partially defeats the purpose of a zero touch deployment. If anyone knows why this is and/or a possible workaround, those answers would be valid as well. Barring that, I want to find a way to deploy the driver and touchpad software in an unattended way, so that it can be conditionally installing during the imaging process. To be honest I'm not sure how to troubleshoot this, I suppose I could try drvinst.exe to install the driver, but finding out why this fails initially would keep me from spinning my wheels.