I would like to use the subdomain www.high-res.domain.com to be accessed by external customers with specific permissions to access the site (like FTP). We use Network Solutions to house domain.com. We recently added a new IP address to point to www.high-res.domain.com. I gave the IP address to the company that hosts our website. I pinged www.high-res.domain.com and it points to the correct IP address but still times out. It’s been a few weeks now and when you ping it, it still times out.

C:\>ping XXX.XXX.X.XXX

Pinging XXX.XXX.X.XXX with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for XXX.XXX.X.XXX:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).

tracert times out as well. I even went to DNS tools and a few other sites for checking this and it shows the same thing.

I recently went into the DNSmgmt on our server (wink2k3sp1) and created an A record under the DomainDnsZones which translated to a CNAME when you look at it. Under the domain it has two entries, one to the subdomain and the other to the website host. Each has separate IP addresses. Is this correct?