I'm using the web client of Teamviewer from my work computer trying to control my home computer. I have 2 monitors on the remote desktop, but for some reason only have control on the second monitor. When I switch to the main monitor (monitor 1), I cannot do anything and cannot even move the cursor. But I have no issues when I switch over to the second monitor (monitor 2).

I used to have no issues with either, but in the past couple of months this has been causing me issues.

Anyone have a suggestion? Thanks!!

Also... Here is the log from the Teamviewer session. Showing me switching back and forth between the monitors. (just in case this will help). I had to remove the links in order to post the log since I don't have enough reputation points, but they were just teamviewer login weblinks.

=============================================================================== 21.08 16:00:41,176: Version: 9.0.15099

21.08 16:00:41,177: Sandbox: remote

21.08 16:00:41,177: SysLanguage: en

21.08 16:00:41,177: VarLanguage: en

21.08 16:00:41,177: Flash Player: PlugIn (WIN 14,0,0,179)

21.08 16:00:41,178: UseLanguage: en

21.08 16:00:41,178: UseLanguage: en

21.08 16:00:41,182: TeamViewer hasPassword: true

21.08 16:00:41,418: ExternalConnect id=910035824

21.08 16:00:41,419: CT connect 910035824 masterURL: , sandbox = remote

21.08 16:00:41,425: MC.requestRoute(910035824)

21.08 16:00:41,426: MC.sendMasterCommand text=F=RequestRoute2&ID1=777&Client=TV& ID2=910035824&SA_AccountID=26641022&SA_PasswordMD5HashBase64Encoded=& SA_SessionSecret=f7H6Z7SYfX5ahQ7SJq/r/K20PBYg9fOZhp+DKLhf5ts=&SA_SessionID=1558929948& V=9.0.15099&OS=Flash

21.08 16:00:41,426: MC wait for ping completion

21.08 16:00:42,064: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]

21.08 16:00:42,182: PingThread: TCP-Ping ok

21.08 16:00:42,183: MC.socket mode = TCP, MasterURL:

21.08 16:00:42,183: MC.connect:

21.08 16:00:43,058: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]

21.08 16:00:43,058: MC.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]

21.08 16:00:43,236: MC.requestRouteResponse: [email protected]_10800_128000_762319420_910035824_10000__1_0_16778176_128000_16778176: 128000;2147483647:1280000;4:640000_786297_786297

21.08 16:00:43,239: CT init socket: TCP

21.08 16:00:43,513: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]

21.08 16:00:43,514: CT.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]

21.08 16:00:43,519: Browser name: Netscape

21.08 16:00:43,936: CMD_IDENTIFY id=910035824 ver=2.41

21.08 16:00:44,666: CMD_CONFIRMENCRYPTION: encryption confirmed

21.08 16:00:44,667: Started resendrequest timer

21.08 16:00:45,063: Remote Version: TV 009.000

21.08 16:00:45,501: start classic authentication

21.08 16:00:45,502: Login::SendRequestToConsole(): url=

21.08 16:00:45,828: start srp authentication

21.08 16:00:46,983: checkFirstPacket ok, m_LastReceivedPacketID =4

21.08 16:00:47,148: Login::SendRequestToConsole(): url=

21.08 16:00:47,478: start srp authentication

21.08 16:00:48,210: Login::SendRequestToConsole(): url=

21.08 16:00:48,485: checkFirstPacket ok, m_LastReceivedPacketID =7

21.08 16:00:48,780: TVCmdAuthenticate_Authenticated: 1

21.08 16:00:49,321: Connected to 910035824, name=NEWMAN, os=14, version=9.0.31064

21.08 16:00:49,329: ConnectionAccessSettings: RemoteControl: AllowedFileTransfer: AllowedControlRemoteTV: AllowedSwitchSides: DeniedAllowDisableRemoteInput: AllowedAllowVPN: AllowedAllowPartnerViewDesktop: Allowed

21.08 16:00:52,195: unexpected TVCommand.CommandType == 56

21.08 16:00:52,231: CW received display params: 1680x1050x8 monitors: 2 (active:0)

21.08 16:00:52,301: Caching active, version=2

21.08 16:03:47,158: CW received display params: 1680x1050x8 monitors: 2 (active:1)

21.08 16:04:24,447: CW received display params: 1680x1050x8 monitors: 2 (active:0)

21.08 16:04:40,609: CW received display params: 3360x1050x8 monitors: 2 (active:-1)

21.08 16:04:59,802: CW received display params: 1680x1050x8 monitors: 2 (active:1)

21.08 16:04:59,933: CW received display params: 1680x1050x8 monitors: 2 (active:1)

21.08 16:05:58,419: CW received display params: 1680x1050x8 monitors: 2 (active:0)

21.08 16:06:36,824: CW received display params: 1680x1050x8 monitors: 2 (active:1)

21.08 16:07:07,232: CW received display params: 1680x1050x8 monitors: 2 (active:0)