I have a small business where I create websites. Lately I have been trying to evaluate the way I handle everything besides writing code and picking nice colors etc. I am trying to come up with a decent contract which keeps me safe and makes sure I get paid and so on. I would like to hear from more experienced people how they handle clients. How do you agree on what is supposed to be delivered? Is it a good idea to make sure you get paid say 30% before doing any work at all? Any other helpful tips or routines you can think of are of course gratefully appreciated.