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  • MacBook says to replace battery. Should I?

    - by Palantir
    Hi! My MacBook says that battery is not charging, and the battery is completely empty (in fact, pressing the button on the battery illuminates no LEDs). If I plug the power adapter off the mac shuts off immediately. I tried with a spare adapter, and it won't charge it. System information says it has 380 cycles. The battery is 2.5 years old. System profiler says the battery has 0 mAh of capacity, and that it should be replaced. Should I just buy a new battery, or should I bring it to an apple point, and leave it there? They can take a look at it (it's on AppleCare), they told me that they will repair it is there is anything wrong with the charging circuit, but they won't give me a new battery. They will keep the laptop for 10 working days at least... I hate when this happens :P

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  • My Macbook Pro wifi intermittently won't turn on sometimes after sleep, does anyone know how to solve this?

    - by Simon
    Hello, My current-generation MacBook Pro 15" (10.6.5) intermittently has problems turning the wifi (airport) on. The usual symptom happens when I: Sleep the machine Open from sleep Wifi is off (the airport signal is blank) I click on airport icon-Turn Airport On, but nothing happens. I googled around a bit and found one recommended solution where I delete the "automatic" location and create a new one and enable the wifi, or I delete the "AirPort" from the location and add it back, but neither of these resolve the problem. I also called AppleCare and they had me delete /Library/SystemConfiguration and restart, but that hasn't solved the problem. I have to reboot, which is very painful. Does anyone have any idea of how to solve this?

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  • How to Re-install an App that Shows up in the Appstore as 'Update' Instead of 'Buy App'

    - by Craig Reville
    So long story short: I dropped the wrong app into 'clean my mac' and I hit 'cancel' but it was too late by that point. I rebooted and appstore said it had an update, when I opened appstore it was showing an update for the app I just uninstalled. I tried clicking 'update' but it gives me an error saying it's unable to install after 'downloading'. When I try to go into 'purchased apps' it shows the app as uninstalled so I click 'install' and I get an error saying it's already installed. I'm running Lion OS X, latest version, updated, mac book pro is only a few months old. I tried searching through the entire system to remove all traces of the app, after rebooting appstore no longer shows the app and no longer shows the update but on the apps page it still says 'Update'. I tried reinstalling the app from desktop OUT of the appstore and again says the app is 'already installed'. So after reading more about lion I found an article that spoke about 'BundleID' being the thing that tells appstore what's installed and needing updating however I can't find the location of where the BundleID would be. Any thoughts? I've tried CCleaner, AppCleaner etc and none of them show the app, mainly because it is uninstalled. Update I've spoken to Apple Support who confirmed that there is a file in the system that connects separately to tell the system if there are updates available however they declined to inform me of any further details. Apple also referred me from technical support to iTunes App Store opposed to Mac App Store support and from there I have been referred to AppleCare who are currently 'investigating' this issue. Hopefully there will be a fix that's simple to implement for people having similar issues, this appears to be a more common issue than I previously thought.

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  • HTG Explains: Should You Buy Extended Warranties?

    - by Chris Hoffman
    Buy something at an electronics store and you’ll be confronted by a pushy salesperson who insists you need an extended warranty. You’ll also see extended warranties pushed hard when shopping online. But are they worth it? There’s a reason stores push extended warranties so hard. They’re almost always pure profit for the store involved. An electronics store may live on razor-thin product margins and make big profits on extended warranties and overpriced HDMI cables. You’re Already Getting Multiple Warranties First, back up. The product you’re buying already includes a warranty. In fact, you’re probably getting several different types of warranties. Store Return and Exchange: Most electronics stores allow you to return a malfunctioning product within the first 15 or 30 days and they’ll provide you with a new one. The exact period of time will vary from store to store. If you walk out of the store with a defective product and have to swap it for a new one within the first few weeks, this should be easy. Manufacturer Warranty: A device’s manufacturer — whether the device is a laptop, a television, or a graphics card — offers their own warranty period. The manufacturer warranty covers you after the store refuses to take the product back and exchange it. The length of this warranty depends on the type of product. For example, a cheap laptop may only offer a one-year manufacturer warranty, while a more expensive laptop may offer a two-year warranty. Credit Card Warranty Extension: Many credit cards offer free extended warranties on products you buy with that credit card. Credit card companies will often give you an additional year of warranty. For example, if you buy a laptop with a two year warranty and it fails in the third year, you could then contact your credit card company and they’d cover the cost of fixing or replacing it. Check your credit card’s benefits and fine print for more information. Why Extended Warranties Are Bad You’re already getting a fairly long warranty period, especially if you have a credit card that offers you a free extended warranty — these are fairly common. If the product you get is a “lemon” and has a manufacturing error, it will likely fail pretty soon — well within your warranty period. The extended warranty matters after all your other warranties are exhausted. In the case of a laptop with a two-year warranty that you purchase with a credit card giving you a one-year warranty extension, your extended warranty will kick in three years after you purchase the laptop. In that many years, your current laptop will likely feel pretty old and laptops that are as good — or better — will likely be pretty cheap. If it’s a television, better television displays will be available at a lower price point. You’ll either want to upgrade to a newer model or you’ll be able to buy a new, just-as-good product for very cheap. You’ll only have to pay out-of-pocket if your device fails after the normal warranty period — in over two or three years for typical laptops purchased with a decent credit card. Save the money you would have spent on the warranty and put it towards a future upgrade. How Much Do Extended Warranties Cost? Let’s look at an example from a typical pushy retail outlet, Best Buy. We went to Best Buy’s website and found a pretty standard $600 Samsung laptop. This laptop comes with a one-year warranty period. If purchased with a fairly common credit card, you can easily get a two-year warranty period on this laptop without spending an additional penny. (Yes, such credit cards are available with no yearly fees.) During the check-out process, Best Buy tries to sell you a Geek Squad “Accidental Protection Plan.” To get an additional year of Best Buy’s extended warranty, you’d have to pay $324.98 for a “3-Year Accidental Protection Plan”. You’d basically be paying more than half the price of your laptop for an additional year of warranty — remember, the standard warranties would cover you anyway for the first two years. If this laptop did break sometime between two and three years from now, we wouldn’t be surprised if you could purchase a comparable laptop for about $325 anyway. And, if you don’t need to replace it, you’ve saved that money. Best Buy would object that this isn’t a standard extended warranty. It’s a supercharged warranty plan that will also provide coverage if you spill something on your laptop or drop it and break it. You just have to ask yourself a question. What are the odds that you’ll drop your laptop or spill something on it? They’re probably pretty low if you’re a typical human being. Is it worth spending more than half the price of the laptop just in case you’ll make an uncommon mistake? Probably not. There may be occasional exceptions to this — some Apple users swear by Apple’s AppleCare, for example — but you should generally avoid buying these things. There’s a reason stores are so pushy about extended warranties, and it’s not because they want to help protect you. It’s because they’re making lots of profit from these plans, and they’re making so much profit because they’re not a good deal for customers. Image Credit: Philip Taylor on Flickr     

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