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  • Good Documentation on Avaya IP Office 500 r2 setup

    - by Cliff Racer
    I have set up a couple of Avaya IP Office systems over the course of my current job. I have a pretty good handle on the process, but now I am faced with something I have not done before. Both the IP office systems I have set up used all Digital phones. The new system we are putting in place will actually use IP phones for the first time. After tyring to track down some general documentation on my own, I was not able to find anything that left me feeling comfortable about setting up IP phones on an Avaya IP Office 500. Does anyone know of any good how-To's for setting up IP phones on IP Office? I get the impression its pretty simple but learend enough about Avaya to know that there are some tricky aspects to setting them up

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  • AsteriskNow Migration / Shared Extension Space

    - by Aaron C. de Bruyn
    I am testing the possibility of migrating from an old Avaya phone system to AsteriskNow. The migration would cover several hundred phones--but spread out over several years. (Management wants to move buildings to the new phone system one by one as cables get cut or time permits.) Two other directive is that extensions must not change and they want a GUI that other admins (non-Linux geeks) can manage. They currently use 9XXX for all extensions. We linked the Avaya and Asterisk box via PRI card and they both are communicating. From the Avaya side, if we move (for example) extension 9001 to Asterisk, we forward the call over the PRI to the AsteriskNow box and the SIP phone rings. In AsteriskNow we have an outgoing rule '_9XXX' that routes all 4-digit extensions starting with 9 back to Avaya. Here's the trouble. Dialing 9001 (the extension moved over to AsteriskNow) causes the call to be routed out the PRI to the Avaya box, then the Avaya box routes the call back to Asterisk, and Asterisk routes it to the SIP phone. As we get more and more users switched over, it will use up more and more channels over the PRI card. Is there a way I can ask Asterisk to check it's local extensions first--then forward off to the Avaya system if it starts with '_9XXX'? (I know how I can do it when editing the raw config files, I'm just looking for a way to do it in the GUI so other admins can manage it if necessary.) As a last-ditch plan, I know I can specifically add '_9001' as an outgoing call rule and sent it directly to extension 9001--but I'd really hate to do that for several hundred phones

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  • OpenWorld 2011 Video Index

    - by Chris Kawalek
    We did quite a few virtualization videos this year at Oracle OpenWorld 2011. You can find all these and more on our YouTube channel. Virtualization Wrapup Adam Hawley discusses the Oracle virtualization presence at Oracle OpenWorld 2011. http://www.youtube.com/oraclevirtualization#p/f/2/53_SQYljqN4 Oracle Applications on iPad Brad Lackey shows how you can access Oracle Applications on iPad. http://www.youtube.com/oraclevirtualization#p/f/9/3Ug5km3uxEQ Thinkquest.org and Oracle VM Dan Herrup describes how Thinkquest.org is using Oracle VM to help kids learn how to solve real world problems with computer technology. http://www.youtube.com/oraclevirtualization#p/f/6/Bw-km5kqzEo Avaya and Oracle Virtualization See Oracle desktop virtualization in action at Avaya's booth. http://www.youtube.com/oraclevirtualization#p/f/4/xIHRIijEPkM Eco-Features of Sun Ray Clients Michael Dann shows off the Sun Ray 3 Plus and talks about the eco benefits of Oracle's extremely low power consumption client device for desktop virtualization. http://www.youtube.com/oraclevirtualization#p/f/3/ulArHGe1OmM Application and Desktop Access with Oracle Secure Global Desktop Watch Jeff Harvey do a quick demo of Oracle Secure Global Desktop accessing Oracle Applications. http://www.youtube.com/oraclevirtualization#p/f/5/g_ikA7dwh0g Oracle VM VirtualBox for VDI Andy Hall describes how enterprises leverage Oracle VM VirtualBox as part of their VDI deployments. http://www.youtube.com/oraclevirtualization#p/f/8/WmkeYlzgnZ8 TechCast Live: The Coolest Virtualization Products Interview with Andy Hall about the desktop virtualization portfolio. http://www.youtube.com/oraclevirtualization#p/f/7/VMkrAhZ83AA

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  • OpenWorld 2011 Video Index

    - by Chris Kawalek
    We did quite a few virtualization videos this year at Oracle OpenWorld 2011. You can find all these and more on our YouTube channel. Virtualization Wrapup Adam Hawley discusses the Oracle virtualization presence at Oracle OpenWorld 2011. http://www.youtube.com/oraclevirtualization#p/f/2/53_SQYljqN4 Oracle Applications on iPad Brad Lackey shows how you can access Oracle Applications on iPad. http://www.youtube.com/oraclevirtualization#p/f/9/3Ug5km3uxEQ Thinkquest.org and Oracle VM Dan Herrup describes how Thinkquest.org is using Oracle VM to help kids learn how to solve real world problems with computer technology. http://www.youtube.com/oraclevirtualization#p/f/6/Bw-km5kqzEo Avaya and Oracle Virtualization See Oracle desktop virtualization in action at Avaya's booth. http://www.youtube.com/oraclevirtualization#p/f/4/xIHRIijEPkM Eco-Features of Sun Ray Clients Michael Dann shows off the Sun Ray 3 Plus and talks about the eco benefits of Oracle's extremely low power consumption client device for desktop virtualization. http://www.youtube.com/oraclevirtualization#p/f/3/ulArHGe1OmM Application and Desktop Access with Oracle Secure Global Desktop Watch Jeff Harvey do a quick demo of Oracle Secure Global Desktop accessing Oracle Applications. http://www.youtube.com/oraclevirtualization#p/f/5/g_ikA7dwh0g Oracle VM VirtualBox for VDI Andy Hall describes how enterprises leverage Oracle VM VirtualBox as part of their VDI deployments. http://www.youtube.com/oraclevirtualization#p/f/8/WmkeYlzgnZ8 TechCast Live: The Coolest Virtualization Products Interview with Andy Hall about the desktop virtualization portfolio. http://www.youtube.com/oraclevirtualization#p/f/7/VMkrAhZ83AA

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  • Phone system for 55 size firm

    - by Hemal
    Hello, We are in the process of upgrading our 11 years old PBX system and looking for options like Panasonic, Avaya, Toshiba etc. We welcome any suggestions/features/product models to look for 55+ size firm... Thank you in advance for any replies...

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  • Backing up Initial and Running configurations for Nortel Baystack 325-24G

    - by i.h4d35
    I recently came across a Nortel Baystack 325-24G switch. This is the first time I've come across a Nortel device of any sort, so I am a little intimidated. My problem is that I have been trying to get the startup and running configurations via both the CLI and the Menus but its become quite apparent that it isn't like the Cisco Switches/Routers. I've searched online but have only found Configuration Guides by Avaya. Also I'd like to know - is there a way to take backups regularly (something like tftp)? Pardon me but I'm a n00b when it comes to routers and switches. Thanks in advance.. EDIT: Still havent found a way to get the running config via the CLI

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  • Internet Explorer 6 Encountered An Error ntl.dll Issue on XP and Win2000

    - by Gary B2312321321
    As we have some PC's still running Windows 2000 and this is beyond our control we use IE 6 so we can keep the IE platform standard. Recently on some XP and Win2000 PCs IE has been crashing with the Encountered a Problem and Needs to close do you want to send a message to Microsoft error when entering some sites. This happens even after a format reinstall with minimal software load (Office 2000, some avaya software, kaspersky, tapiex.dll). The module pointed to in the error report is ntl.dll. There are lots of reports over the net of the problem but has anyone resolved this issue? (Latest IE6 updates are installed). Also please note there were no 3rd party IE addons, spyware, viruses or adware Hope someone can help.

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  • The latest Oracle Social Network News from Open World

    - by me
    Highlights Oracle and Partners showcase the latest development around  Oracle Social Network  (OSN) Integration of OSN Social Fabric into Business Applications like Finance, HCM and Customer Experience Partners like Cisco WebEx, Avaya, Weemo, Lingotek and HarQen showcase OSN integration Oracle shares details around internal OSN deployment Please visit us at 2413 Moscone South  Exhibition Hall  and  experience a live OSN demo Social Fabric  Oracle Social Network socializes your Applications, Process and Content within your Enterprise. Here are some examples what is shown at Oracle Open World. Socialize the Finance department Enable Finance departments to collaborate instantly during quarter close with real-time information access Enable finance professionals in the back office to easily interact with the rest of the company Provide privacy when discussing sensitive financial results within Conversations  Socialize Human Capital Management (HCM) Promotes attainable performance goals that achieve the business objectives of the enterprise Capture expertise across the network Continuous feedback loop provided that results in productivity and innovation improvement tied to higher employee engagement OSN and Customer Experience Find the person with the best skills to assist with the issue Real-time collaboration in  context of the issue Track an Agent’s collaboration contributions Identify and contribute relevant knowledge back to the system Cisco/Webex integration The Web Conferencing tool of your choice can be integrated with OSN. In the example below you can see the integration of the Cisco WebEx solution into OSN. and sure - this works on mobile devices as well  OSN @ Oracle Oracle has deployed OSN as part of the internal Fusion CRM application rollout. After just 4 month we can see impressive usage patterns.

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  • What port does OpenLink ODBC Driver use?

    - by user36737
    I use Avaya Reporting Services and OpenLink ODBC Drivers for db connection. I know that it uses port 5000 for handshaking but after that I believe it uses an random port for communication. I want to deploy my application and it will communicate with the client's system in their datacenter. They are asking what ports should they open on their firewalls. I can't obviously give them a range above 50,000 that I know OpenLink ODBC Drivers use. Can someone tell me what port should I tell my client to open?

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  • IP Phone over VPN - one way calls unless default route?

    - by dannymcc
    I have come across a strange problem with our VPN and BCM 50 (Nortel/Avaya) phone system. As you can tell by my other questions I have been doing some work on setting a VPN up from one location to another and it's all working well. With one exception. We have an IP phone that is connected at the remote location, straight to a router which has a VPN tunnel to our main practice. The phone works mostly, but every few calls it turns into a one way call. As in, the caller (from the remote phone) can't hear the receiver- but the receiver can hear the caller. This is fixed by setting the VPN tunnel to be the default route for all traffic. The problem with fixing it that way is that all traffic then goes through the tunnel which slows internet access etc. down considerably. The router is set to send the following over the VPN: 192.168.1.0/24 192.168.2.0/24 192.168.4.0/24 The IP of the remote location is: 192.168.3.0/24 The remote router (where the phone is) is a Draytek 2830n, and the local router (at the main practice) is a Draytek 2820. We are using an IPSec tunnel with AES encryption <- as a result of a previous answer pointing to the incompatibility in the hardware encryption. Any advice would be appreciated!

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  • Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

    - by Richard Lefebvre
    More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations. Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today. By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customersBy choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service. With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud ervice user interface, including buttons, links and custom objects for a rich user experience. ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view. ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration    here. For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented. Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services. Supporting Quotes “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”   ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”   “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential."   “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.” Supporting Resources Oracle Sales and Marketing Cloud Service Learn More About Oracle Cloud

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  • DHCP and DNS services configuration for VOIP system, windows domain, etc

    - by Stemen
    My company has numerous physical offices (for purposes of this discussion, 15 buildings). Some of them are well-connected to our primary data center via fiber. Others will be connected to the data center by P2P T1. We are in the beginning stages of implementing an Avaya VOIP telephone system, and we will be replacing a significant portion of our network infrastructure in the process. In tandem with the phone system implementation, we are going to be re-addressing some of our networks, and consolidating most of our Windows domains into one (not all domains, just most). We currently have quite a few Windows domains, and they of course each have their own DNS zones. A few of those networks currently use DHCP, but the majority use static IP assignments for every device. I'm tired of managing static assignments -- I want to use DHCP configuration on everything except servers. Printers and etc will have DHCP reservations. The new IP phones will need to get IP addresses from DHCP, though they need to be in a separate VLAN from the computers/printers/etc. The computers and printers need to be registered in DNS. That's currently handled by the Windows DHCP servers on each of the respective domains. We need to place a priority on DHCP and DNS being available on a per-site basis (in case something were to interrupt the WAN connection) for computers and (primarily) phones. Smaller locations (which will have IP phones but not be a member of any Windows domain) will not have any Windows DNS/DHCP server(s) available. We also are looking for the easiest way to replace a part if it were to fail. That is to say, if a server/appliance/router hosting DHCP were to crash hard, and we couldn't extremely quickly recover the DHCP reservations and leases (and subsequently restore them onto a cold spare), we anticipate that bad things could happen. What is the best idea for how to re-implement DNS and DHCP keeping all of the above in mind? Some thoughts that have been raised (by myself or my coworkers): Use Windows DNS and DHCP servers, where they exist, and use IP helpers to route DHCP requests to some other Windows server if necessary. May not be acceptable if the WAN goes down and clients don't get a DHCP response. Use Windows DNS (everywhere, over WAN in some cases) and a mix of Windows DHCP and DHCP provided by Cisco routers. Every site would be covered for DHCP, but from what I've read, Cisco routers can't handle dynamic registration of DHCP clients to Windows DNS servers, which might create a problem where Cisco routers are used for DHCP. Use Windows DNS (everywhere, over WAN in some cases) and a mix of Windows DHCP and DHCP provided by some service running on an extremely low-price linux server. Is there any such software that would allow DHCP leases granted by these linux boxes to be dynamically registered on the Windows DNS servers? Come up with a Linux solution for both DNS and DHCP, and deploy low-price linux servers to every site. Requirements would be that the DNS zone be multi-master (like Windows DNS integrated with Active Directory), that DHCP be able to make dynamic DNS registrations in that zone, for every lease (where a hostname is provided and is thus possible), and that multiple servers be either authoritative for the same DHCP scope or at least receiving a real-time copy / replication / sync of the leases table so that if one server dies, we still know which MAC has what address. Purchase dedicated DNS/DHCP appliances, deploying to all sites. From what I read/see, this solves all of our technical problems. Then come the financial problems... I don't have a ton of money to spend on this. Or, some other solution that we've thus far overlooked and will consider upon recommendation. Can Cisco routers or Windows servers sync DHCP lease tables so that multiple servers can be authoritative (or active/passive for all I care) for the same scope, in case one of the partners were to fail? I've read online (repeatedly) that ISC's DHCP is able to maintain the same lease table across multiple servers, in order to solve this problem. Does anyone have any experience or advice to regarding that?

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