I am using Icinga (Nagios fork) to also monitor uptime of external hosts and services. Currently when looking at the "Critical" count I find it difficult to decide if an internal service is affected (I should take immediate action) or an external service (I just acknowledge the problem). Is there a way to keep a problem acknowledgement for future down-times of the checked host/service? Is there some way to auto-acknowledge the state change of external hosts/services?