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  • In the Firing Line: The impact of project and portfolio performance on the CEO

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} What are the primary measurements for rating CEO performance? For corporate boards, business analysts, investors, and the trade press the metrics they deploy are relatively binary in nature; what is being done to generate earnings, and what is being done to build and sustain high performance? As for the market, interest is primarily aroused when operational and financial performance falls outside planned commitments for the year. When organizations announce better than predicted results, they usually experience an immediate increase in share price. Likewise, poor results have an obviously negative impact on the share price and impact the role and tenure of the incumbent CEO. The danger for the CEO is that the risk of failure is ever present, ranging from manufacturing delays and supply chain issues to labor shortages and scope creep. This risk is enhanced by the involvement of secondary suppliers providing services critical to overall work schedules, and magnified further across a portfolio of programs and projects underway at any one time – and all set within a global context. All can impact planned return on investment and have an inevitable impact on the share price – the primary empirical measure of day-to-day performance. Read this complete complementary report, In the Firing Line and explore what is the direct link between the health of the portfolio and CEO performance. This report will provide an overview of the responsibility the CEO has for implementing and maintaining a culture of accountability, offer examples of some of the higher profile project failings in recent years, and detail the capabilities available to the CEO to mitigate the risks residing in their own portfolios. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • CEO Is the New CRM

    - by andrea.mulder
    Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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  • Google I/O 2010: Google TV Keynote, Day 2 - CEO Partner Panel

    Google I/O 2010: Google TV Keynote, Day 2 - CEO Partner Panel Google I/O 2010: Google TV Keynote, Day 2 - CEO Partner Panel Due to licensing and permissions issues, we are unable to show the full Google TV demonstration from the Day 2 keynote at Google I/O. Until we are able to get these permissions, please check out these clips. For Google I/O session videos, presentations, developer interviews and more, go to: code.google.com/io From: GoogleDevelopers Views: 7 0 ratings Time: 22:43 More in Science & Technology

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  • Steve Jobs élu CEO le plus influent du monde, d'après le top 30 annuel de Barrons

    Steve Jobs élu CEO le plus influent du monde, d'après le top 30 annuel de Barrons Comme chaque année, le magazine financier Barrons publie son top 30 des patrons les plus influents. Et, à son avis, le CEO qui apporte le plus de valeur à son entreprise est Steve Jobs. Le dirigeant d'Apple mène donc le classement. Son nom vaudrait même 25 milliards de dollars ! «Quand il a un souci de santé, l'action Apple tremble», explique le magazine. Steve Jobs aurait même l'aura d'une divinité pour certains, tant ses présentations sont mythiques. L'homme agace ou fascine, mais il ne laisse pas indifférent. Ses détracteurs le disent capable "de faire passer un grille-pain pour la 8e merveille du monde et de persuader les fidè...

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  • Le CEO d'AMD renvoyé sans ménagement, il aurait sous-estimé le marché des appareils mobiles

    Le CEO d'AMD renvoyé sans ménagement, il aurait sous-estimé le marché des appareils mobiles Dirk Meyer, patron d'AMD, a été éjecté de la direction de l'entreprise de façon brutale. Les raisons de ce départ subite étaient floues, mais les langues commencent à se délier. Ainsi, des cadres de la compagnie déclarent que le gros problème venait de l'apathie du CEO en termes de stratégie mobile. Il aurait ainsi raté le coche du boom de ce marché, en refusant notamment de construire des puces pour d'autres appareils nomades que les netbooks. Les parts d'AMD se seraient récemment effondrées de 9%, ce qui aurait précipité ce renvoi. L'homme affirmait que la priorité du groupe, c'était d'être en compétition avec le gros poisso...

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  • Retail CEO Interviews

    - by David Dorf
    Businessweek's 2012 Interview Issue has interviews with three retail CEOs that are worth a quick read.  I copied some excerpts below, but please follow the links to the entire interviews. Ron Johnson, CEO JCPenney Take me through your merchandising. One of the things I learned from Steve [Jobs]—Steve said three times in his life he had the chance to be part of the change of an interface. If you change the interface, you can dramatically change the entire experience of the product. For Steve, that was the mouse, the scroll wheel on the iPod, and then the [touch]screen. What we’re trying to do here is change the interface of retail. What we call that is the street, and you’re standing in the middle of it. When you walk into a store today, you’re overwhelmed by merchandise. There is a narrow aisle. Typically, it’s filled with product on tables and you’re overwhelmed with the noise of signs and promotions. Especially in the age of the Internet, the idea of going to a very large store and having so much abundance is actually not very appealing. The first thing you find here is you’re inspired. I have used the mannequins. The street is actually this new navigation path for a retail store. So if you come in here—you’ll notice that these aisles are 14 feet wide. These are wider than Nordstrom’s (JWN). Slide show of JCPenney store. Walter Robb, co-CEO Whole Foods What did you learn from the recent recession about selling groceries?It was a lot of humble pie, because our sales experienced a drop that I have never seen in 32 years of retail. Customers left us in droves. We also learned that there were some very loyal customers who loved Whole Foods (WFM), people who said, “I like what you stand for. I like coming here. I like this experience.” That was very affirming. I think the realization was that we’ve got some customers, and we need to make sure we know who they are. So instead of chasing every customer out there, we started doing customer discussion groups. We were growing for growth’s sake, which is not a good strategy. We were chasing the rainbow. We cut the growth in half overnight and said, “All right, slow down. Let’s make sure we’re doing this better and more thoroughly and more thoughtfully.” This company is a mission-based company. This company started to change the world by bringing healthier food to the world. It’s not about the money, it’s about the impact, and this company is back on track as a result of those experiences. Video of Whole Foods store tour. Kay Krill, CEO Ann Taylor You’ve worked in retail all your life. What drew you to it?I graduated from college, and I did not know what I wanted to do. Macy’s (M) came to campus to interview for their training program, and I thought, “Let me give it a try.” I got the job and fell in love with the industry. The president of Macy’s at the time said, “If you don’t wake up every morning dying to go to work, then retailing is not for you; it has to be in your blood.” It was in my blood. I love the fact that every day is different. You can get to be creative one day, financial the next day, marketing the next. I love going to stores. I love talking to associates. I love talking to clients. There’s not a predictable day.

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  • Armchair CEO: Windows

    - by Scott Kuhl
    Originally posted on: http://geekswithblogs.net/scottkuhl/archive/2013/10/12/armchair-ceo-windows.aspxWelcome to part 3 of my Armchair CEO series where I prove just why I’m not running Microsoft.  In this insightful edition I’ll tell you how to make Windows, the golden flagship of Microsoft, a better product. Android Apps Windows Phone is not the only app store that needs a boost.  But unlike Windows Phone, there is a very easy way to get a lot more apps on your Windows PC: BlueStacks.  Right now BlueStacks has 3 things going against it: its UI integration is a desktop app hack, it does not work on RT, and no one know about it.  All three could be fixed if Microsoft bought the company or pulled off the same thing.  The store can be designed to give preference to Windows Store apps but it closes a lot of holes quickly. The Desktop Experience Windows should switch between desktop mode and tablet mode automatically.  Laptops without touch and desktops should work a lot more like Windows 7.  The PC should boot to desktop and Metro apps should run in windows, like MetroMix.  A tablet should boot to the Start Screen by default and pretty much work the same way it does now in 8.1.  Touch laptops should give the user an in your face option on first boot to pick the experience.  And finally, the experience can be changed automatically if the PC is docked or has external monitors hooked up. Death of the Desktop This might seem completely opposite to the last feature, but its not.  I should have no need to ever see the desktop from Start Screen mode.  Every settings needs to be available, an amazing port of the file explorer is needed, and Office Metro must be released.  Desktop apps should also be able to run in full screen mode like other Metro apps.

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  • Comcast CEO defends NBC deal, unsure on Hulu

    <b>Policy Fugue:</b> "Comcast CEO Brian Roberts headed back to Capitol Hill on Thursday to defend his company's proposed merger with NBC Universal, offering what by now are familiar assurances that the combined company won't use its market power to bully smaller cable competitors, raise prices for consumers or restrict access to Internet video."

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  • Verizon CEO: Studies be damned, US is tops in broadband

    <b>ars Technica:</b> "Verizon CEO Ivan Seidenberg sat down for an on-the-record conversation yesterday at the Council for Foreign Relations, and he pulled no punches: the US is number one in the world when it comes to broadband. We're so far ahead of everyone else, it's "not even close.""

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  • Title of person reporting to CEO responsible for strategy and projects [closed]

    - by user64134
    Case in point: What is the title of the person reporting directly to the CEO and/or CTO, responsible for the overall technical strategy and the overall responsibility for all projects and programs among multiple teams (being led by team leads) in a tech company I'm thinking that it is a mix of a staff and line position - making chief architect being too advisory and not matching the project/program part and VP of engineering a bit too high level?

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  • CEO Taken Captive in His Own Factory?

    - by Stephen Slade
    Last Friday was no ordinary day for Chip Starnes, the 42 year old factory owner of Specialty Medical Supplies in China. He recently announced movement of some of the production of their diabetes testing equipment from Beijing to Mumbai India.  Of the 110 employees at the facility, about 80 protested by blocking the doors and refusing to let Chip Starnes out of the facility.  He has been trapped in his office several days now.  The employees think the factory was closing but Mr. Starnes said it was not. Mis-information? Poor communications? Work-stoppage. This is a good example of supply chain disruption. Parked cars are blocking the entrance to the facility, front gates are chained close, the CEO a prisoner in his own factory. Chip Starnes was presented with documents to sign in Chinese indicating he would pay severance and other demands he did not understand, possibly bankrupting the company.    If you depend on supply from China and other foreign suppliers, how reliable are your sources? For example how are the shopfloor employee relations? Is it possible to predict these types of HR risks and plan around them? What are your contingencies? It's important to ask the right questions and hear good answers. Having tools in place to rapidly evaluate, assess and react to these disruptions are the keys to survival. Hear how leading organizations are reinforcing their supply chains and mitigating risk through technology with Oracle's latest release of Oracle Supply Chain Management. Source: WSJ pg.B1, June 25, 2013

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  • A Letter for Your CEO About Social Marketing’s Future

    - by Mike Stiles
    We’ll leave it to you to decide if or how to sneak this in front of them. Dear Chief: This social marketing thing looks serious. It’s gone beyond having a Facebook page and putting our info and a few promotions on it. It’s seriously disrupting how we’ve always done marketing. And its implications reach well beyond marketing. My concern is that we stay positioned ahead of these changes and are prepared to embrace, adapt and capitalize on these new capabilities as opposed to spending valuable time and money trying to shoehorn social into “the way we’ve always done things.” I’m also concerned about what happens if our competition executes on this before we do. The days of being able to impose our ad messaging on the masses to great effect are numbered. The public now has the tech tools and ability to filter out things that are irrelevant to them. And frankly, spending ad dollars to reach unlikely prospects isn’t the most efficient path for us either. Today, our customers have to genuinely love what we do. That starts with a renewed, customer-centric focus on the quality and usability of our product. If their experience with it is bad, they now have very connected, loud voices that will testify against us. We can’t afford that. Next, their customer service experience, before and after the sale, has to be a pleasant surprise. That requires truly knowing our customers and listening to them. Lip service won’t cut it. We have to get and use as much data on the customer as possible, interact with them wherever they want to interact with us, and commit to impressing them. If we do, they’ll get out there and advertise for us. Since peer-to-peer recommendation is the most effective marketing, that’s money in the bank. Social marketing is about forming relationships, same as how individuals use social. We want them to know us, trust us, and get real value from knowing us. That requires honesty and transparency that before now might have been uncomfortable. I propose that if we clearly make everything we do about our customers’ wants and needs, we’ll have nothing to hide. It will solidify customer loyalty, retention, and thus, revenue. These things can’t happen without certain tools and structural changes in the organization. There are social cloud platforms that integrate social management into all of the necessary areas: CRM, customer service, sales, marketing automation, content marketing, ecommerce, etc. This is will give us a real-time, complete view of the customer so their every interaction with us is attentive, personalized, accurate, relevant, and satisfying. Without it, we’re just a collage of disjointed systems, each gathering data that informs only its own departmental silo. The customer is voluntarily giving us everything we need to know about them to win them over, but we have to start listening and putting the pieces together. There’s still time. Brands are coming to terms with this transition to the socially enabled enterprise, but so far they aren’t moving very fast. Like us, they’re dealing with long-entrenched technologies and processes. CMO’s and CIO’s have to form new partnerships. Content operations have to be initiated and properly staffed and funded. Various departments must be able to utilize interconnected big data. What will separate the winners from the losers? Well chief, that’s why I’m writing you. It’s in your hands. These initiatives won’t get the kind of priority and seriousness that inspire actual deadlines & action unless they come from your desk. You have to be the champion of customer centricity. You have to be our change agent. You have to be our innovator. Otherwise, it’s going to be business as usual, and that puts us in a very vulnerable place. Sincerely, Your Team @mikestilesPhoto: Gary Scott, stock.xchng

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  • Best questions to ask a startup founder, CTO, or CEO

    - by YGomez
    This is not a duplicate of this SE post. Most questions of this sort center around an interview experience. I want questions that you might be genuinely interested in, even if they are not at all appropriate to ask during a job interview. If you have read the book Founders at Work, that is the kind of question I am talking about. So I guess, what would you ask if you were interviewing them? I am specially interested in questions that might give a possible future startup founder insight.

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