We have a program where the user needs to do a Copy-Paste some content from Microsoft Word into a HTML editor (Visual Studio 2008). That content in the HTML is then used in our confirmation emails. Some of the characters like curly quotes turn into ? on the browser & in our confirmation email. For the browser... I was able to find how to resolve this issue by using jQuery. But for the confirmation email I cannot use JavaScript. I tried this ASP.net / C# code but it hasn't worked for me. if (s.IndexOf('\u201b') -1) s = s.Replace('\u201b', '\''); if (s.IndexOf('\u201c') -1) s = s.Replace('\u201c', '\"'); if (s.IndexOf('\u201d') -1) s = s.Replace('\u201d', '\"'); if (s.IndexOf('\u201e') -1) s = s.Replace('\u201e', '\"'); I would appreciate any help in resolution. Thanks.