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  • Service Discovery in WCF 4.0 – Part 1

    - by Shaun
    When designing a service oriented architecture (SOA) system, there will be a lot of services with many service contracts, endpoints and behaviors. Besides the client calling the service, in a large distributed system a service may invoke other services. In this case, one service might need to know the endpoints it invokes. This might not be a problem in a small system. But when you have more than 10 services this might be a problem. For example in my current product, there are around 10 services, such as the user authentication service, UI integration service, location service, license service, device monitor service, event monitor service, schedule job service, accounting service, player management service, etc..   Benefit of Discovery Service Since almost all my services need to invoke at least one other service. This would be a difficult task to make sure all services endpoints are configured correctly in every service. And furthermore, it would be a nightmare when a service changed its endpoint at runtime. Hence, we need a discovery service to remove the dependency (configuration dependency). A discovery service plays as a service dictionary which stores the relationship between the contracts and the endpoints for every service. By using the discovery service, when service X wants to invoke service Y, it just need to ask the discovery service where is service Y, then the discovery service will return all proper endpoints of service Y, then service X can use the endpoint to send the request to service Y. And when some services changed their endpoint address, all need to do is to update its records in the discovery service then all others will know its new endpoint. In WCF 4.0 Discovery it supports both managed proxy discovery mode and ad-hoc discovery mode. In ad-hoc mode there is no standalone discovery service. When a client wanted to invoke a service, it will broadcast an message (normally in UDP protocol) to the entire network with the service match criteria. All services which enabled the discovery behavior will receive this message and only those matched services will send their endpoint back to the client. The managed proxy discovery service works as I described above. In this post I will only cover the managed proxy mode, where there’s a discovery service. For more information about the ad-hoc mode please refer to the MSDN.   Service Announcement and Probe The main functionality of discovery service should be return the proper endpoint addresses back to the service who is looking for. In most cases the consume service (as a client) will send the contract which it wanted to request to the discovery service. And then the discovery service will find the endpoint and respond. Sometimes the contract and endpoint are not enough. It also contains versioning, extensions attributes. This post I will only cover the case includes contract and endpoint. When a client (or sometimes a service who need to invoke another service) need to connect to a target service, it will firstly request the discovery service through the “Probe” method with the criteria. Basically the criteria contains the contract type name of the target service. Then the discovery service will search its endpoint repository by the criteria. The repository might be a database, a distributed cache or a flat XML file. If it matches, the discovery service will grab the endpoint information (it’s called discovery endpoint metadata in WCF) and send back. And this is called “Probe”. Finally the client received the discovery endpoint metadata and will use the endpoint to connect to the target service. Besides the probe, discovery service should take the responsible to know there is a new service available when it goes online, as well as stopped when it goes offline. This feature is named “Announcement”. When a service started and stopped, it will announce to the discovery service. So the basic functionality of a discovery service should includes: 1, An endpoint which receive the service online message, and add the service endpoint information in the discovery repository. 2, An endpoint which receive the service offline message, and remove the service endpoint information from the discovery repository. 3, An endpoint which receive the client probe message, and return the matches service endpoints, and return the discovery endpoint metadata. WCF 4.0 discovery service just covers all these features in it's infrastructure classes.   Discovery Service in WCF 4.0 WCF 4.0 introduced a new assembly named System.ServiceModel.Discovery which has all necessary classes and interfaces to build a WS-Discovery compliant discovery service. It supports ad-hoc and managed proxy modes. For the case mentioned in this post, what we need to build is a standalone discovery service, which is the managed proxy discovery service mode. To build a managed discovery service in WCF 4.0 just create a new class inherits from the abstract class System.ServiceModel.Discovery.DiscoveryProxy. This class implemented and abstracted the procedures of service announcement and probe. And it exposes 8 abstract methods where we can implement our own endpoint register, unregister and find logic. These 8 methods are asynchronized, which means all invokes to the discovery service are asynchronously, for better service capability and performance. 1, OnBeginOnlineAnnouncement, OnEndOnlineAnnouncement: Invoked when a service sent the online announcement message. We need to add the endpoint information to the repository in this method. 2, OnBeginOfflineAnnouncement, OnEndOfflineAnnouncement: Invoked when a service sent the offline announcement message. We need to remove the endpoint information from the repository in this method. 3, OnBeginFind, OnEndFind: Invoked when a client sent the probe message that want to find the service endpoint information. We need to look for the proper endpoints by matching the client’s criteria through the repository in this method. 4, OnBeginResolve, OnEndResolve: Invoked then a client sent the resolve message. Different from the find method, when using resolve method the discovery service will return the exactly one service endpoint metadata to the client. In our example we will NOT implement this method.   Let’s create our own discovery service, inherit the base System.ServiceModel.Discovery.DiscoveryProxy. We also need to specify the service behavior in this class. Since the build-in discovery service host class only support the singleton mode, we must set its instance context mode to single. 1: using System; 2: using System.Collections.Generic; 3: using System.Linq; 4: using System.Text; 5: using System.ServiceModel.Discovery; 6: using System.ServiceModel; 7:  8: namespace Phare.Service 9: { 10: [ServiceBehavior(InstanceContextMode = InstanceContextMode.Single, ConcurrencyMode = ConcurrencyMode.Multiple)] 11: public class ManagedProxyDiscoveryService : DiscoveryProxy 12: { 13: protected override IAsyncResult OnBeginFind(FindRequestContext findRequestContext, AsyncCallback callback, object state) 14: { 15: throw new NotImplementedException(); 16: } 17:  18: protected override IAsyncResult OnBeginOfflineAnnouncement(DiscoveryMessageSequence messageSequence, EndpointDiscoveryMetadata endpointDiscoveryMetadata, AsyncCallback callback, object state) 19: { 20: throw new NotImplementedException(); 21: } 22:  23: protected override IAsyncResult OnBeginOnlineAnnouncement(DiscoveryMessageSequence messageSequence, EndpointDiscoveryMetadata endpointDiscoveryMetadata, AsyncCallback callback, object state) 24: { 25: throw new NotImplementedException(); 26: } 27:  28: protected override IAsyncResult OnBeginResolve(ResolveCriteria resolveCriteria, AsyncCallback callback, object state) 29: { 30: throw new NotImplementedException(); 31: } 32:  33: protected override void OnEndFind(IAsyncResult result) 34: { 35: throw new NotImplementedException(); 36: } 37:  38: protected override void OnEndOfflineAnnouncement(IAsyncResult result) 39: { 40: throw new NotImplementedException(); 41: } 42:  43: protected override void OnEndOnlineAnnouncement(IAsyncResult result) 44: { 45: throw new NotImplementedException(); 46: } 47:  48: protected override EndpointDiscoveryMetadata OnEndResolve(IAsyncResult result) 49: { 50: throw new NotImplementedException(); 51: } 52: } 53: } Then let’s implement the online, offline and find methods one by one. WCF discovery service gives us full flexibility to implement the endpoint add, remove and find logic. For the demo purpose we will use an internal dictionary to store the services’ endpoint metadata. In the next post we will see how to serialize and store these information in database. Define a concurrent dictionary inside the service class since our it will be used in the multiple threads scenario. 1: [ServiceBehavior(InstanceContextMode = InstanceContextMode.Single, ConcurrencyMode = ConcurrencyMode.Multiple)] 2: public class ManagedProxyDiscoveryService : DiscoveryProxy 3: { 4: private ConcurrentDictionary<EndpointAddress, EndpointDiscoveryMetadata> _services; 5:  6: public ManagedProxyDiscoveryService() 7: { 8: _services = new ConcurrentDictionary<EndpointAddress, EndpointDiscoveryMetadata>(); 9: } 10: } Then we can simply implement the logic of service online and offline. 1: protected override IAsyncResult OnBeginOnlineAnnouncement(DiscoveryMessageSequence messageSequence, EndpointDiscoveryMetadata endpointDiscoveryMetadata, AsyncCallback callback, object state) 2: { 3: _services.AddOrUpdate(endpointDiscoveryMetadata.Address, endpointDiscoveryMetadata, (key, value) => endpointDiscoveryMetadata); 4: return new OnOnlineAnnouncementAsyncResult(callback, state); 5: } 6:  7: protected override void OnEndOnlineAnnouncement(IAsyncResult result) 8: { 9: OnOnlineAnnouncementAsyncResult.End(result); 10: } 11:  12: protected override IAsyncResult OnBeginOfflineAnnouncement(DiscoveryMessageSequence messageSequence, EndpointDiscoveryMetadata endpointDiscoveryMetadata, AsyncCallback callback, object state) 13: { 14: EndpointDiscoveryMetadata endpoint = null; 15: _services.TryRemove(endpointDiscoveryMetadata.Address, out endpoint); 16: return new OnOfflineAnnouncementAsyncResult(callback, state); 17: } 18:  19: protected override void OnEndOfflineAnnouncement(IAsyncResult result) 20: { 21: OnOfflineAnnouncementAsyncResult.End(result); 22: } Regards the find method, the parameter FindRequestContext.Criteria has a method named IsMatch, which can be use for us to evaluate which service metadata is satisfied with the criteria. So the implementation of find method would be like this. 1: protected override IAsyncResult OnBeginFind(FindRequestContext findRequestContext, AsyncCallback callback, object state) 2: { 3: _services.Where(s => findRequestContext.Criteria.IsMatch(s.Value)) 4: .Select(s => s.Value) 5: .All(meta => 6: { 7: findRequestContext.AddMatchingEndpoint(meta); 8: return true; 9: }); 10: return new OnFindAsyncResult(callback, state); 11: } 12:  13: protected override void OnEndFind(IAsyncResult result) 14: { 15: OnFindAsyncResult.End(result); 16: } As you can see, we checked all endpoints metadata in repository by invoking the IsMatch method. Then add all proper endpoints metadata into the parameter. Finally since all these methods are asynchronized we need some AsyncResult classes as well. Below are the base class and the inherited classes used in previous methods. 1: using System; 2: using System.Collections.Generic; 3: using System.Linq; 4: using System.Text; 5: using System.Threading; 6:  7: namespace Phare.Service 8: { 9: abstract internal class AsyncResult : IAsyncResult 10: { 11: AsyncCallback callback; 12: bool completedSynchronously; 13: bool endCalled; 14: Exception exception; 15: bool isCompleted; 16: ManualResetEvent manualResetEvent; 17: object state; 18: object thisLock; 19:  20: protected AsyncResult(AsyncCallback callback, object state) 21: { 22: this.callback = callback; 23: this.state = state; 24: this.thisLock = new object(); 25: } 26:  27: public object AsyncState 28: { 29: get 30: { 31: return state; 32: } 33: } 34:  35: public WaitHandle AsyncWaitHandle 36: { 37: get 38: { 39: if (manualResetEvent != null) 40: { 41: return manualResetEvent; 42: } 43: lock (ThisLock) 44: { 45: if (manualResetEvent == null) 46: { 47: manualResetEvent = new ManualResetEvent(isCompleted); 48: } 49: } 50: return manualResetEvent; 51: } 52: } 53:  54: public bool CompletedSynchronously 55: { 56: get 57: { 58: return completedSynchronously; 59: } 60: } 61:  62: public bool IsCompleted 63: { 64: get 65: { 66: return isCompleted; 67: } 68: } 69:  70: object ThisLock 71: { 72: get 73: { 74: return this.thisLock; 75: } 76: } 77:  78: protected static TAsyncResult End<TAsyncResult>(IAsyncResult result) 79: where TAsyncResult : AsyncResult 80: { 81: if (result == null) 82: { 83: throw new ArgumentNullException("result"); 84: } 85:  86: TAsyncResult asyncResult = result as TAsyncResult; 87:  88: if (asyncResult == null) 89: { 90: throw new ArgumentException("Invalid async result.", "result"); 91: } 92:  93: if (asyncResult.endCalled) 94: { 95: throw new InvalidOperationException("Async object already ended."); 96: } 97:  98: asyncResult.endCalled = true; 99:  100: if (!asyncResult.isCompleted) 101: { 102: asyncResult.AsyncWaitHandle.WaitOne(); 103: } 104:  105: if (asyncResult.manualResetEvent != null) 106: { 107: asyncResult.manualResetEvent.Close(); 108: } 109:  110: if (asyncResult.exception != null) 111: { 112: throw asyncResult.exception; 113: } 114:  115: return asyncResult; 116: } 117:  118: protected void Complete(bool completedSynchronously) 119: { 120: if (isCompleted) 121: { 122: throw new InvalidOperationException("This async result is already completed."); 123: } 124:  125: this.completedSynchronously = completedSynchronously; 126:  127: if (completedSynchronously) 128: { 129: this.isCompleted = true; 130: } 131: else 132: { 133: lock (ThisLock) 134: { 135: this.isCompleted = true; 136: if (this.manualResetEvent != null) 137: { 138: this.manualResetEvent.Set(); 139: } 140: } 141: } 142:  143: if (callback != null) 144: { 145: callback(this); 146: } 147: } 148:  149: protected void Complete(bool completedSynchronously, Exception exception) 150: { 151: this.exception = exception; 152: Complete(completedSynchronously); 153: } 154: } 155: } 1: using System; 2: using System.Collections.Generic; 3: using System.Linq; 4: using System.Text; 5: using System.ServiceModel.Discovery; 6: using Phare.Service; 7:  8: namespace Phare.Service 9: { 10: internal sealed class OnOnlineAnnouncementAsyncResult : AsyncResult 11: { 12: public OnOnlineAnnouncementAsyncResult(AsyncCallback callback, object state) 13: : base(callback, state) 14: { 15: this.Complete(true); 16: } 17:  18: public static void End(IAsyncResult result) 19: { 20: AsyncResult.End<OnOnlineAnnouncementAsyncResult>(result); 21: } 22:  23: } 24:  25: sealed class OnOfflineAnnouncementAsyncResult : AsyncResult 26: { 27: public OnOfflineAnnouncementAsyncResult(AsyncCallback callback, object state) 28: : base(callback, state) 29: { 30: this.Complete(true); 31: } 32:  33: public static void End(IAsyncResult result) 34: { 35: AsyncResult.End<OnOfflineAnnouncementAsyncResult>(result); 36: } 37: } 38:  39: sealed class OnFindAsyncResult : AsyncResult 40: { 41: public OnFindAsyncResult(AsyncCallback callback, object state) 42: : base(callback, state) 43: { 44: this.Complete(true); 45: } 46:  47: public static void End(IAsyncResult result) 48: { 49: AsyncResult.End<OnFindAsyncResult>(result); 50: } 51: } 52:  53: sealed class OnResolveAsyncResult : AsyncResult 54: { 55: EndpointDiscoveryMetadata matchingEndpoint; 56:  57: public OnResolveAsyncResult(EndpointDiscoveryMetadata matchingEndpoint, AsyncCallback callback, object state) 58: : base(callback, state) 59: { 60: this.matchingEndpoint = matchingEndpoint; 61: this.Complete(true); 62: } 63:  64: public static EndpointDiscoveryMetadata End(IAsyncResult result) 65: { 66: OnResolveAsyncResult thisPtr = AsyncResult.End<OnResolveAsyncResult>(result); 67: return thisPtr.matchingEndpoint; 68: } 69: } 70: } Now we have finished the discovery service. The next step is to host it. The discovery service is a standard WCF service. So we can use ServiceHost on a console application, windows service, or in IIS as usual. The following code is how to host the discovery service we had just created in a console application. 1: static void Main(string[] args) 2: { 3: using (var host = new ServiceHost(new ManagedProxyDiscoveryService())) 4: { 5: host.Opened += (sender, e) => 6: { 7: host.Description.Endpoints.All((ep) => 8: { 9: Console.WriteLine(ep.ListenUri); 10: return true; 11: }); 12: }; 13:  14: try 15: { 16: // retrieve the announcement, probe endpoint and binding from configuration 17: var announcementEndpointAddress = new EndpointAddress(ConfigurationManager.AppSettings["announcementEndpointAddress"]); 18: var probeEndpointAddress = new EndpointAddress(ConfigurationManager.AppSettings["probeEndpointAddress"]); 19: var binding = Activator.CreateInstance(Type.GetType(ConfigurationManager.AppSettings["bindingType"], true, true)) as Binding; 20: var announcementEndpoint = new AnnouncementEndpoint(binding, announcementEndpointAddress); 21: var probeEndpoint = new DiscoveryEndpoint(binding, probeEndpointAddress); 22: probeEndpoint.IsSystemEndpoint = false; 23: // append the service endpoint for announcement and probe 24: host.AddServiceEndpoint(announcementEndpoint); 25: host.AddServiceEndpoint(probeEndpoint); 26:  27: host.Open(); 28:  29: Console.WriteLine("Press any key to exit."); 30: Console.ReadKey(); 31: } 32: catch (Exception ex) 33: { 34: Console.WriteLine(ex.ToString()); 35: } 36: } 37:  38: Console.WriteLine("Done."); 39: Console.ReadKey(); 40: } What we need to notice is that, the discovery service needs two endpoints for announcement and probe. In this example I just retrieve them from the configuration file. I also specified the binding of these two endpoints in configuration file as well. 1: <?xml version="1.0"?> 2: <configuration> 3: <startup> 4: <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/> 5: </startup> 6: <appSettings> 7: <add key="announcementEndpointAddress" value="net.tcp://localhost:10010/announcement"/> 8: <add key="probeEndpointAddress" value="net.tcp://localhost:10011/probe"/> 9: <add key="bindingType" value="System.ServiceModel.NetTcpBinding, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089"/> 10: </appSettings> 11: </configuration> And this is the console screen when I ran my discovery service. As you can see there are two endpoints listening for announcement message and probe message.   Discoverable Service and Client Next, let’s create a WCF service that is discoverable, which means it can be found by the discovery service. To do so, we need to let the service send the online announcement message to the discovery service, as well as offline message before it shutdown. Just create a simple service which can make the incoming string to upper. The service contract and implementation would be like this. 1: [ServiceContract] 2: public interface IStringService 3: { 4: [OperationContract] 5: string ToUpper(string content); 6: } 1: public class StringService : IStringService 2: { 3: public string ToUpper(string content) 4: { 5: return content.ToUpper(); 6: } 7: } Then host this service in the console application. In order to make the discovery service easy to be tested the service address will be changed each time it’s started. 1: static void Main(string[] args) 2: { 3: var baseAddress = new Uri(string.Format("net.tcp://localhost:11001/stringservice/{0}/", Guid.NewGuid().ToString())); 4:  5: using (var host = new ServiceHost(typeof(StringService), baseAddress)) 6: { 7: host.Opened += (sender, e) => 8: { 9: Console.WriteLine("Service opened at {0}", host.Description.Endpoints.First().ListenUri); 10: }; 11:  12: host.AddServiceEndpoint(typeof(IStringService), new NetTcpBinding(), string.Empty); 13:  14: host.Open(); 15:  16: Console.WriteLine("Press any key to exit."); 17: Console.ReadKey(); 18: } 19: } Currently this service is NOT discoverable. We need to add a special service behavior so that it could send the online and offline message to the discovery service announcement endpoint when the host is opened and closed. WCF 4.0 introduced a service behavior named ServiceDiscoveryBehavior. When we specified the announcement endpoint address and appended it to the service behaviors this service will be discoverable. 1: var announcementAddress = new EndpointAddress(ConfigurationManager.AppSettings["announcementEndpointAddress"]); 2: var announcementBinding = Activator.CreateInstance(Type.GetType(ConfigurationManager.AppSettings["bindingType"], true, true)) as Binding; 3: var announcementEndpoint = new AnnouncementEndpoint(announcementBinding, announcementAddress); 4: var discoveryBehavior = new ServiceDiscoveryBehavior(); 5: discoveryBehavior.AnnouncementEndpoints.Add(announcementEndpoint); 6: host.Description.Behaviors.Add(discoveryBehavior); The ServiceDiscoveryBehavior utilizes the service extension and channel dispatcher to implement the online and offline announcement logic. In short, it injected the channel open and close procedure and send the online and offline message to the announcement endpoint.   On client side, when we have the discovery service, a client can invoke a service without knowing its endpoint. WCF discovery assembly provides a class named DiscoveryClient, which can be used to find the proper service endpoint by passing the criteria. In the code below I initialized the DiscoveryClient, specified the discovery service probe endpoint address. Then I created the find criteria by specifying the service contract I wanted to use and invoke the Find method. This will send the probe message to the discovery service and it will find the endpoints back to me. The discovery service will return all endpoints that matches the find criteria, which means in the result of the find method there might be more than one endpoints. In this example I just returned the first matched one back. In the next post I will show how to extend our discovery service to make it work like a service load balancer. 1: static EndpointAddress FindServiceEndpoint() 2: { 3: var probeEndpointAddress = new EndpointAddress(ConfigurationManager.AppSettings["probeEndpointAddress"]); 4: var probeBinding = Activator.CreateInstance(Type.GetType(ConfigurationManager.AppSettings["bindingType"], true, true)) as Binding; 5: var discoveryEndpoint = new DiscoveryEndpoint(probeBinding, probeEndpointAddress); 6:  7: EndpointAddress address = null; 8: FindResponse result = null; 9: using (var discoveryClient = new DiscoveryClient(discoveryEndpoint)) 10: { 11: result = discoveryClient.Find(new FindCriteria(typeof(IStringService))); 12: } 13:  14: if (result != null && result.Endpoints.Any()) 15: { 16: var endpointMetadata = result.Endpoints.First(); 17: address = endpointMetadata.Address; 18: } 19: return address; 20: } Once we probed the discovery service we will receive the endpoint. So in the client code we can created the channel factory from the endpoint and binding, and invoke to the service. When creating the client side channel factory we need to make sure that the client side binding should be the same as the service side. WCF discovery service can be used to find the endpoint for a service contract, but the binding is NOT included. This is because the binding was not in the WS-Discovery specification. In the next post I will demonstrate how to add the binding information into the discovery service. At that moment the client don’t need to create the binding by itself. Instead it will use the binding received from the discovery service. 1: static void Main(string[] args) 2: { 3: Console.WriteLine("Say something..."); 4: var content = Console.ReadLine(); 5: while (!string.IsNullOrWhiteSpace(content)) 6: { 7: Console.WriteLine("Finding the service endpoint..."); 8: var address = FindServiceEndpoint(); 9: if (address == null) 10: { 11: Console.WriteLine("There is no endpoint matches the criteria."); 12: } 13: else 14: { 15: Console.WriteLine("Found the endpoint {0}", address.Uri); 16:  17: var factory = new ChannelFactory<IStringService>(new NetTcpBinding(), address); 18: factory.Opened += (sender, e) => 19: { 20: Console.WriteLine("Connecting to {0}.", factory.Endpoint.ListenUri); 21: }; 22: var proxy = factory.CreateChannel(); 23: using (proxy as IDisposable) 24: { 25: Console.WriteLine("ToUpper: {0} => {1}", content, proxy.ToUpper(content)); 26: } 27: } 28:  29: Console.WriteLine("Say something..."); 30: content = Console.ReadLine(); 31: } 32: } Similarly, the discovery service probe endpoint and binding were defined in the configuration file. 1: <?xml version="1.0"?> 2: <configuration> 3: <startup> 4: <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/> 5: </startup> 6: <appSettings> 7: <add key="announcementEndpointAddress" value="net.tcp://localhost:10010/announcement"/> 8: <add key="probeEndpointAddress" value="net.tcp://localhost:10011/probe"/> 9: <add key="bindingType" value="System.ServiceModel.NetTcpBinding, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089"/> 10: </appSettings> 11: </configuration> OK, now let’s have a test. Firstly start the discovery service, and then start our discoverable service. When it started it will announced to the discovery service and registered its endpoint into the repository, which is the local dictionary. And then start the client and type something. As you can see the client asked the discovery service for the endpoint and then establish the connection to the discoverable service. And more interesting, do NOT close the client console but terminate the discoverable service but press the enter key. This will make the service send the offline message to the discovery service. Then start the discoverable service again. Since we made it use a different address each time it started, currently it should be hosted on another address. If we enter something in the client we could see that it asked the discovery service and retrieve the new endpoint, and connect the the service.   Summary In this post I discussed the benefit of using the discovery service and the procedures of service announcement and probe. I also demonstrated how to leverage the WCF Discovery feature in WCF 4.0 to build a simple managed discovery service. For test purpose, in this example I used the in memory dictionary as the discovery endpoint metadata repository. And when finding I also just return the first matched endpoint back. I also hard coded the bindings between the discoverable service and the client. In next post I will show you how to solve the problem mentioned above, as well as some additional feature for production usage. You can download the code here.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • Oracle Insurance Unveils Next Generation of Enterprise Document Automation: Oracle Documaker Enterprise Edition

    - by helen.pitts(at)oracle.com
    Oracle today announced the introduction of Oracle Documaker Enterprise Edition, the next generation of the company's market-leading Enterprise Document Automation (EDA) solution for dynamically creating, managing and delivering adaptive enterprise communications across multiple channels. "Insurers and other organizations need enterprise document automation that puts the power to manage the complete document lifecycle in the hands of the business user," said Srini Venkatasanthanam, vice president, Product Strategy, Oracle Insurancein the press release. "Built with features such as rules-based configurability and interactive processing, Oracle Documaker Enterprise Edition makes possible an adaptive approach to enterprise document automation - documents when, where and in the form they're needed." Key enhancements in Oracle Documaker Enterprise Edition include: Documaker Interactive, the newly renamed and redesigned Web-based iDocumaker module. Documaker Interactive enables users to quickly and interactively create and assemble compliant communications such as policy and claims correspondence directly from their desktops. Users benefits from built-in accelerators and rules-based configurability, pre-configured content as well as embedded workflow leveraging Oracle BPEL Process Manager. Documaker Documaker Factory, which helps enterprises reduce cost and improve operational efficiency through better management of their enterprise publishing operations. Dashboards, analytics, reporting and an administrative console provide insurers with greater insight and centralized control over document production allowing them to better adapt their resources based on business demands. Other enhancements include: enhanced business user empowerment; additional multi-language localization capabilities; and benefits from the use of powerful Oracle technologies such as the Oracle Application Development Framework for all interfaces and Oracle Universal Content Management (Oracle UCM) for enterprise content management. Drive Competitive Advantage and Growth: Deb Smallwood, founder of SMA Strategy Meets Action, a leading industry insurance analyst consulting firm and co-author of 3CM in Insurance: Customer Communications and Content Management published last month, noted in the press release that "maximum value can be gained from investments when Enterprise Document Automation (EDA) is viewed holistically and all forms of communication and all types of information are integrated across the entire enterprise. "Insurers that choose an approach that takes all communications, both structured and unstructured data, coming into the company from a wide range of channels, and then create seamless flows of information will have a real competitive advantage," Smallwood said. "This capability will soon become essential for selling, servicing, and ultimately driving growth through new business and retention." Learn More: Click here to watch a short flash demo that demonstrates the real business value offered by Oracle Documaker Enterprise Edition. You can also see how an insurance company can use Oracle Documaker Enterprise Edition to dynamically create, manage and publish adaptive enterprise content throughout the insurance business lifecycle for delivery across multiple channels by visiting Alamere Insurance, a fictional model insurance company created by Oracle to showcase how Oracle applications can be leveraged within the insurance enterprise. Meet Our Newest Oracle Insurance Blogger: I'm pleased to introduce our newest Oracle Insurance blogger, Susanne Hale. Susanne, who manages product marketing for Oracle Insurance EDA solutions, will be sharing insights about this topic along with examples of how our customers are transforming their enterprise communications using Oracle Documaker Enterprise Edition in future Oracle Insurance blog entries. Helen Pitts is senior product marketing manager for Oracle Insurance.

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  • Linux.com: Q&A on Oracle's Unbreakable Enterprise Kernel

    - by monica.kumar
    Linux.com recently published a Q&A on Oracle's Unbreakable Enterprise Kernel for Linux. The interview highlights the key benefits of Oracle's new offering and also offers an insight into our long and ongoing commitment to advancing Linux. Here are some excerpts from the Q&A: All enhancements made in the Unbreakable Enterprise Kernel are open source and have been made available to the Linux community. Oracle Linux, including both the kernels, is free to download, use and distribute. You can download the Unbreakable Enterprise Kernel at http://public-yum.oracle.com Source code is available, including a public git repository with full changelog and individual patches and checkins for convenience. Read the entire interview. Visit the Oracle Linux Homepage.

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  • Tellago Technology Days: Enterprise Mobile Backend as a Service

    - by gsusx
    Last week, as part of Tellago's Technology Update, I delivered a presentation about the modern enterprise mobility powered by cloud-based, mobile backend as a service models. During the presentation we covered some of the most common enterprise mBaaS patterns that can be implemented using current technologies. Below you can find the slide deck I used during the presentation. Feel free to take a look and send me some feedbck....(read more)

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  • The Oracle Enterprise Linux Software and Hardware Ecosystem

    - by sergio.leunissen
    It's been nearly four years since we launched the Unbreakable Linux support program and with it the free Oracle Enterprise Linux software. Since then, we've built up an extensive ecosystem of hardware and software partners. Oracle works directly with these vendors to ensure joint customers can run Oracle Enterprise Linux. As Oracle Enterprise Linux is fully--both source and binary--compatible with Red Hat Enterprise Linux (RHEL), there is minimal work involved for software and hardware vendors to test their products with it. We develop our software on Oracle Enterprise Linux and perform full certification testing on Oracle Enterprise Linux as well. Due to the compatibility between Oracle Enterprise Linux and RHEL, Oracle also certifies its software for use on RHEL, without any additional testing. Oracle Enterprise Linux tracks RHEL by publishing freely downloadable installation media on edelivery.oracle.com/linux and updates, bug fixes and security errata on Unbreakable Linux Network (ULN). At the same time, Oracle's Linux kernel team is shaping the future of enterprise Linux distributions by developing technologies and features that matter to customers who deploy Linux in the data center, including file systems, memory management, high performance computing, data integrity and virtualization. All this work is contributed to the Linux and Xen communities. The list below is a sample of the partners who have certified their products with Oracle Enterprise Linux. If you're interested in certifying your software or hardware with Oracle Enterprise Linux, please contact us via [email protected] Chip Manufacturers Intel, Intel Enabled Server Acceleration Alliance AMD Server vendors Cisco Unified Computing System Dawning Dell Egenera Fujitsu HP Huawei IBM NEC Sun/Oracle Storage Systems, Volume Management and File Systems 3Par Compellent EMC VPLEX FalconStor Fusion-io Hitachi Data Systems HP Storage Array Systems Lustre Network Appliance OCFS2 PillarData Symantec Veritas Storage Foundation Networking: Switches, Host Bus Adapters (HBAs), Converged Network Adapters (CNAs), InfiniBand Brocade Emulex Mellanox QLogic Voltaire SOA and Middleware ActiveState ActivePerl, ActivePython Tibco Zend Backup, Recovery & Replication Arkeia Network Backup Suite BakBone NetVault CommVault Simpana 8 EMC Networker, Replication Manager FalconStor Continuous Data Protector HP Data Protector NetApp Snapmanager Quest LiteSpeed Engine Steeleye Data Replication, Disaster Recovery Symantec NetBackup, Veritas Volume Replicator, Symantec Backup Exec Zmanda Amanda Enterprise Data Center Automation BMC CA Unicenter HP Server Automation (formerly Opsware), System Management Homepage Oracle Enterprise Manager Ops Center Quest Vizioncore vFoglight Pro TeamQuest Manager Clustering & High Availability FUJITSU x10sure NEC Express Cluster X Steeleye Lifekeeper Symantec Cluster Server Univa UniCluster Virtualization Platforms and Cloud Providers Amazon EC2 Citrix XenServer Rackspace Cloud VirtualBox VMWare ESX Security Management ArcSight: Enterprise Security Manager, Logger CA Access Control Centrify Suite Ecora Auditor FoxT Manager Likewise: Unix Account Management Lumension Endpoint Management and Security Suite QualysGuard Suite Quest Privilege Manager McAfee Application Control, Change ControlIntegrity Monitor, Integrity Control, PCI Pro Solidcore S3 Symantec Enterprise Security Manager (ESM) Tripwire Trusted Computer Solutions

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Installing Enterprise Library 5.0 - Enterprise Library 5.0 Tutorial Part 1

    Microsoft has released Enterprise Library on April 2010. it’s free you can download and install from “Download Enterprise Library”. you can also find older version of enterprise library 4.1 still if your project needs it for maintenance purpose. but I suggest go for 5.0 as it has great enhancements and improved UI configuration tool. Will it work only with Visual Studio 2008? Yes. Yes, it works with also .NET 3.5 and Visual Studio 2008. you can take advantage of new improved UI configuration tool which comes from enterprise library 5.0 with VS2008. Please find this Enterprise Library resources. I suggest to install it with documentation and hands on labs. you can also find community links. I’ll see you in my next blog serious where I provide introduction to various blocks of Enterprise Library 5.0. span.fullpost {display:none;}

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  • BES Express - failed to run Administration Service

    - by Max Gontar
    Hi! I have installed BES Express on Windows Server 7 with Exchange 2007 following by RIM tutorial JDK 1.6.18, JDK\bin included into Path variable After reboot I've run Blackberry Administration Service and receive such error in browser window: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37] org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:60) $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java) org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55) $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52) $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53) $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java) org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123) com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153) org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146) com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85) com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) root cause org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37] org.apache.tapestry.error.ExceptionPresenterImpl.presentException(ExceptionPresenterImpl.java:64) com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:269) com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:113) $ExceptionPresenter_12d51b7c2cf.presentException($ExceptionPresenter_12d51b7c2cf.java) org.apache.tapestry.engine.AbstractEngine.activateExceptionPage(AbstractEngine.java:121) org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:280) org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60) $WebRequestServicer_12d51b7c3b5.service($WebRequestServicer_12d51b7c3b5.java) com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72) $WebRequestServicerFilter_12d51b7c3b9.service($WebRequestServicerFilter_12d51b7c3b9.java) $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java) com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:84) $WebRequestServicerFilter_12d51b7c3b7.service($WebRequestServicerFilter_12d51b7c3b7.java) $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java) $WebRequestServicer_12d51b7c3b1.service($WebRequestServicer_12d51b7c3b1.java) org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56) $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java) org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55) $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52) $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53) $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java) org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123) com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153) org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146) com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85) com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) root cause org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37] org.apache.tapestry.asset.ClasspathAssetFactory.createAbsoluteAsset(ClasspathAssetFactory.java:61) $AssetFactory_12d51b7c400.createAbsoluteAsset($AssetFactory_12d51b7c400.java) org.apache.tapestry.asset.ContextAssetFactory.createAsset(ContextAssetFactory.java:66) $AssetFactory_12d51b7c3fe.createAsset($AssetFactory_12d51b7c3fe.java) $AssetFactory_12d51b7c404.createAsset($AssetFactory_12d51b7c404.java) $AssetFactory_12d51b7c2ff.createAsset($AssetFactory_12d51b7c2ff.java) org.apache.tapestry.asset.AssetSourceImpl.findAsset(AssetSourceImpl.java:64) $AssetSource_12d51b7c3fa.findAsset($AssetSource_12d51b7c3fa.java) org.apache.tapestry.services.impl.NamespaceResourcesImpl.findSpecificationResource(NamespaceResourcesImpl.java:61) org.apache.tapestry.services.impl.NamespaceResourcesImpl.getPageSpecification(NamespaceResourcesImpl.java:71) org.apache.tapestry.engine.Namespace.locatePageSpecification(Namespace.java:264) org.apache.tapestry.engine.Namespace.getPageSpecification(Namespace.java:172) org.apache.tapestry.resolver.PageSpecificationResolverImpl.resolve(PageSpecificationResolverImpl.java:131) $PageSpecificationResolver_12d51b7c3f4.resolve($PageSpecificationResolver_12d51b7c3f4.java) $PageSpecificationResolver_12d51b7c3f5.resolve($PageSpecificationResolver_12d51b7c3f5.java) org.apache.tapestry.pageload.PageSource.getPage(PageSource.java:115) $IPageSource_12d51b7c2e5.getPage($IPageSource_12d51b7c2e5.java) org.apache.tapestry.engine.RequestCycle.loadPage(RequestCycle.java:268) org.apache.tapestry.engine.RequestCycle.getPage(RequestCycle.java:251) org.apache.tapestry.error.ExceptionPresenterImpl.presentException(ExceptionPresenterImpl.java:40) com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:269) com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:113) $ExceptionPresenter_12d51b7c2cf.presentException($ExceptionPresenter_12d51b7c2cf.java) org.apache.tapestry.engine.AbstractEngine.activateExceptionPage(AbstractEngine.java:121) org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:280) org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60) $WebRequestServicer_12d51b7c3b5.service($WebRequestServicer_12d51b7c3b5.java) com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72) $WebRequestServicerFilter_12d51b7c3b9.service($WebRequestServicerFilter_12d51b7c3b9.java) $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java) com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:84) $WebRequestServicerFilter_12d51b7c3b7.service($WebRequestServicerFilter_12d51b7c3b7.java) $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java) $WebRequestServicer_12d51b7c3b1.service($WebRequestServicer_12d51b7c3b1.java) org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56) $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java) org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55) $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52) $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53) $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java) $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java) $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java) org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123) com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153) org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146) com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85) com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) Can you help me? Thank you! same question on bbforums

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  • The term 'enterprise'

    - by SkonJeet
    I see the term 'enterprise' being thrown around software developers and programmers a lot and used loosely it seems. en·ter·prise/'ent?r?priz/ Noun: A project or undertaking, typically one that is difficult or requires effort. Initiative and resourcefulness. Can someone please clarify what this term actually encompasses? "At an enterprise level", "enterprise scale". There are even "enterprise editions" of things. What exactly does it mean? It obviously doesn't make sense judging by the above definition so more specifically to software what does one mean when using the word enterprise??? EDIT: To add a spin on this - how does this term then fit into phrases such as Enterprise Framework Model? What does data access and data context have to do with company-wide descriptions?

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  • Using a service registry that doesn’t suck part II: Dear registry, do you have to be a message broker?

    - by gsusx
    Continuing our series of posts about service registry patterns that suck, we decided to address one of the most common techniques that Service Oriented (SOA) governance tools use to enforce policies. Scenario Service registries and repositories serve typically as a mechanism for storing service policies that model behaviors such as security, trust, reliable messaging, SLAs, etc. This makes perfect sense given that SOA governance registries were conceived as a mechanism to store and manage the policies...(read more)

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  • Experiencing the New Social Enterprise

    - by kellsey.ruppel(at)oracle.com
    Social media and networking tools, popularly known as Web 2.0 technologies, are rapidly transforming user expectations of enterprise systems. Many organizations are investing in these new tools to cultivate a modern user experience in an "Enterprise 2.0" environment that unlocks the full potential of traditional IT systems and fosters collaboration in key business processes. Is your organization a social enterprise? How are you using Web 2.0 and Enterprise 2.0 technologies? Read this white paper to learn how Oracle WebCenter Suite enables organizations to become social enterprises and is the modern user experience platform for the enterprise and the Web.

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Oracle Enterprise Manager 12c Integration With Oracle Enterprise Manager Ops Center 11g

    - by Scott Elvington
    In a blog entry earlier this year, we announced the availability of the Ops Center 11g plug-in for Enterprise Manager 12c. In this article I will walk you through the process of deploying the plug-in on your existing Enterprise Manager agents and show you some of the capabilities the plug-in provides. We'll also look at the integration from the Ops Center perspective. I will show you how to set up the connection to Enterprise Manager and give an overview of the information that is available. Installing and Configuring the Ops Center Plug-in The plug-in is available for download from the Self Update page (Setup ? Extensibility ? Self Update). The plug-in name is “Ops Center Infrastructure stack”. Once you have downloaded the plug-in you can navigate to the Plug-In management page (Setup ? Extensibility ? Plug-ins) to begin deployment. The plug-in must first be deployed on the Management Server. You will need to provide the repository password of the SYS user in order to deploy the plug-in to the Management Server. There are a few pre-requisites that need to be completed on the Ops Center side before the plug-in can be deployed and configured on the desired Enterprise Manager agents. Any servers, whether physical or virtual, for which you wish to see metrics and alerts need to be managed by Ops Center. This means that the Operating System needs to have an Ops Center management agent installed as a minimum. The plug-in can provide even more value when Ops Center is also managing the other “layers of the stack”, for example the service processor, the blade chassis or the XSCF of an M-Series server. The more information that Ops Center has about the stack, the more information that will be visible within Enterprise Manager via the plug-in. In order to access the information within Ops Center, the plug-in requires a user to connect as. This user does not require any particular Ops Center permissions or roles, it simply needs to exist. You can create a specific “EMPlugin” user within Ops Center or use an existing user. Oracle recommends creating a specific, non-privileged user account within Ops Center for this purpose. From the Ops Center Administration section, select Enterprise Controller, click the Users tab and finally click the Add User icon to create the desired user account. For the purpose of this article I have discovered and managed the OS and service processor of the server where my Enterprise Manager 12c installation is hosted. With the plug-in deployed to the Management Server and the setup done within Ops Center, we're now ready to deploy the plug-in to the agents and configure the targets to communicate with the Ops Center Enterprise Controller. From the Setup menu select Add Targets then Add Targets Manually. Select the bottom radio button “Add Targets Manually by Specifying Target Monitoring Properties”, select Infrastructure Stack from the Target Type dropdown and finally, select the Monitoring Agent where you wish to deploy the plug-in. Click the Add Manually.... button and fill in the details for the new target using the appropriate hostname for your Enterprise Controller and the user and password details for the plug-in access user. After the target has been added to the agent you will need to allow a few minutes for the initial data collection to complete. Once completed you can see the new target in the All Targets list. All metric collections are enabled by default except one. To enable Infrastructure Stack Alarms collection, navigate to the newly added target and then to Target ? Monitoring ? Metric and Collection Settings. There you can click the “Disabled” link under Collection Schedule to enable collection and set your desired collection frequency. By default, a Warning level alert in Ops Center will equate to a Warning level event in Enterprise Manager and a Critical alert will equate to a Critical event. This mapping can be altered in the Metric and Collection Settings also. The default incident rules in Enterprise Manager only create incidents from Critical events so keep this in mind in case you want to see incidents generated for Warning or Info level alerts from Ops Center. Also, because Enterprise Manager already monitors the OS through it's Host target type, the plug-in does not pull OS alerts from Ops Center so as to prevent duplication. In addition to alert propagation, the plug-in also provides data for several reports detailing the topology and configuration of the stack as well as any hardware sensor data that is available. These are available from the Information Publisher Reports. Navigate there from the Enterprise ? Reports menu or directly from the Infrastructure Stack target of interest. As an example, here is a sample of the Hardware Sensors report showing some of the available sensor data. The report can also be exported to a CSV file format if desired. Connecting Ops Center to Enterprise Manager Repository For an Enterprise Manager user, the plug-in provides a deeper visibility to the state of the infrastructure underlying the databases and middleware. On the Ops Center side, there is also a greater visibility to the targets running on the infrastructure. To set up the Ops Center data collection, just navigate to the Administration section and select the Grid Control link. Select the Configure/Connect action from the right-hand menu and complete the wizard forms to enable the connection to the Enterprise Manager repository and UI. Be sure to use the sysman account when configuring the database connection. Once the job completes and the initial data synchronization is done you will see new Target tabs on your OS assets. The new tab lists all the Enterprise Manager targets and any alerts, availability and performance data specific to the selected target. It is also possible to use the GoTo icon to launch the Enterprise Manager BUI in context of the specific target or alert to drill into more detail. Hopefully this brief overview of the integration between Enterprise Manager and Ops Center has provided a jumpstart to getting a more complete view of the full stack of your enterprise systems.

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  • Oracle Enterprise Manager Ops Center 12c : Enterprise Controller High Availability (EC HA)

    - by Anand Akela
    Contributed by Mahesh sharma, Oracle Enterprise Manager Ops Center team In Oracle Enterprise Manager Ops Center 12c we introduced a new feature to make the Enterprise Controllers highly available. With EC HA if the hardware crashes, or if the Enterprise Controller services and/or the remote database stop responding, then the enterprise services are immediately restarted on the other standby Enterprise Controller without administrative intervention. In today's post, I'll briefly describe EC HA, look at some of the prerequisites and then show some screen shots of how the Enterprise Controller is represented in the BUI. In my next post, I'll show you how to install the EC in a HA environment and some of the new commands. What is EC HA? Enterprise Controller High Availability (EC HA) provides an active/standby fail-over solution for two or more Ops Center Enterprise Controllers, all within an Oracle Clusterware framework. This allows EC resources to relocate to a standby if the hardware crashes, or if certain services fail. It is also possible to manually relocate the services if maintenance on the active EC is required. When the EC services are relocated to the standby, EC services are interrupted only for the period it takes for the EC services to stop on the active node and to start back up on a standby node. What are the prerequisites? To install EC in a HA framework an understanding of the prerequisites are required. There are many possibilities on how these prerequisites can be installed and configured - we will not discuss these in this post. However, best practices should be applied when installing and configuring, I would suggest that you get expert help if you are not familiar with them. Lets briefly look at each of these prerequisites in turn: Hardware : Servers are required to host the active and standby node(s). As the nodes will be in a clustered environment, they need to be the same model and configured identically. The nodes should have the same processor class, number of cores, memory, network cards, for example. Operating System : We can use Solaris 10 9/10 or higher, Solaris 11, OEL 5.5 or higher on x86 or Sparc Network : There are a number of requirements for network cards in clusterware, and cables should be networked identically on all the nodes. We must also consider IP allocation for public / private and Virtual IP's (VIP's). Storage : Shared storage will be required for the cluster voting disks, Oracle Cluster Register (OCR) and the EC's libraries. Clusterware : Oracle Clusterware version 11.2.0.3 or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html Remote Database : Oracle RDBMS 11.1.0.x or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html For detailed information on how to install EC HA , please read : http://docs.oracle.com/cd/E27363_01/doc.121/e25140/install_config-shared.htm#OPCSO242 For detailed instructions on installing Oracle Clusterware, please read : http://docs.oracle.com/cd/E11882_01/install.112/e17214/chklist.htm#BHACBGII For detailed instructions on installing the remote Oracle database have a read of: http://www.oracle.com/technetwork/database/enterprise-edition/documentation/index.html The schematic diagram below gives a visual view of how the prerequisites are connected. When a fail-over occurs the Enterprise Controller resources and the VIP are relocated to one of the standby nodes. The standby node then becomes active and all Ops Center services are resumed. Connecting to the Enterprise Controller from your favourite browser. Let's presume we have installed and configured all the prerequisites, and installed Ops Center on the active and standby nodes. We can now connect to the active node from a browser i.e. http://<active_node1>/, this will redirect us to the virtual IP address (VIP). The VIP is the IP address that moves with the Enterprise Controller resource. Once you log on and view the assets, you will see some new symbols, these represent that the nodes are cluster members, with one being an active member and the other a standby member in this case. If you connect to the standby node, the browser will redirect you to a splash page, indicating that you have connected to the standby node. Hope you find this topic interesting. Next time I will post about how to install the Enterprise Controller in the HA frame work. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Integration Patterns with Azure Service Bus Relay, Part 1: Exposing the on-premise service

    - by Elton Stoneman
    We're in the process of delivering an enabling project to expose on-premise WCF services securely to Internet consumers. The Azure Service Bus Relay is doing the clever stuff, we register our on-premise service with Azure, consumers call into our .servicebus.windows.net namespace, and their requests are relayed and serviced on-premise. In theory it's all wonderfully simple; by using the relay we get lots of protocol options, free HTTPS and load balancing, and by integrating to ACS we get plenty of security options. Part of our delivery is a suite of sample consumers for the service - .NET, jQuery, PHP - and this set of posts will cover setting up the service and the consumers. Part 1: Exposing the on-premise service In theory, this is ultra-straightforward. In practice, and on a dev laptop it is - but in a corporate network with firewalls and proxies, it isn't, so we'll walkthrough some of the pitfalls. Note that I'm using the "old" Azure portal which will soon be out of date, but the new shiny portal should have the same steps available and be easier to use. We start with a simple WCF service which takes a string as input, reverses the string and returns it. The Part 1 version of the code is on GitHub here: on GitHub here: IPASBR Part 1. Configuring Azure Service Bus Start by logging into the Azure portal and registering a Service Bus namespace which will be our endpoint in the cloud. Give it a globally unique name, set it up somewhere near you (if you’re in Europe, remember Europe (North) is Ireland, and Europe (West) is the Netherlands), and  enable ACS integration by ticking "Access Control" as a service: Authenticating and authorizing to ACS When we try to register our on-premise service as a listener for the Service Bus endpoint, we need to supply credentials, which means only trusted service providers can act as listeners. We can use the default "owner" credentials, but that has admin permissions so a dedicated service account is better (Neil Mackenzie has a good post On Not Using owner with the Azure AppFabric Service Bus with lots of permission details). Click on "Access Control Service" for the namespace, navigate to Service Identities and add a new one. Give the new account a sensible name and description: Let ACS generate a symmetric key for you (this will be the shared secret we use in the on-premise service to authenticate as a listener), but be sure to set the expiration date to something usable. The portal defaults to expiring new identities after 1 year - but when your year is up *your identity will expire without warning* and everything will stop working. In production, you'll need governance to manage identity expiration and a process to make sure you renew identities and roll new keys regularly. The new service identity needs to be authorized to listen on the service bus endpoint. This is done through claim mapping in ACS - we'll set up a rule that says if the nameidentifier in the input claims has the value serviceProvider, in the output we'll have an action claim with the value Listen. In the ACS portal you'll see that there is already a Relying Party Application set up for ServiceBus, which has a Default rule group. Edit the rule group and click Add to add this new rule: The values to use are: Issuer: Access Control Service Input claim type: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier Input claim value: serviceProvider Output claim type: net.windows.servicebus.action Output claim value: Listen When your service namespace and identity are set up, open the Part 1 solution and put your own namespace, service identity name and secret key into the file AzureConnectionDetails.xml in Solution Items, e.g: <azure namespace="sixeyed-ipasbr">    <!-- ACS credentials for the listening service (Part1):-->   <service identityName="serviceProvider"            symmetricKey="nuR2tHhlrTCqf4YwjT2RA2BZ/+xa23euaRJNLh1a/V4="/>  </azure> Build the solution, and the T4 template will generate the Web.config for the service project with your Azure details in the transportClientEndpointBehavior:           <behavior name="SharedSecret">             <transportClientEndpointBehavior credentialType="SharedSecret">               <clientCredentials>                 <sharedSecret issuerName="serviceProvider"                               issuerSecret="nuR2tHhlrTCqf4YwjT2RA2BZ/+xa23euaRJNLh1a/V4="/>               </clientCredentials>             </transportClientEndpointBehavior>           </behavior> , and your service namespace in the Azure endpoint:         <!-- Azure Service Bus endpoints -->          <endpoint address="sb://sixeyed-ipasbr.servicebus.windows.net/net"                   binding="netTcpRelayBinding"                   contract="Sixeyed.Ipasbr.Services.IFormatService"                   behaviorConfiguration="SharedSecret">         </endpoint> The sample project is hosted in IIS, but it won't register with Azure until the service is activated. Typically you'd install AppFabric 1.1 for Widnows Server and set the service to auto-start in IIS, but for dev just navigate to the local REST URL, which will activate the service and register it with Azure. Testing the service locally As well as an Azure endpoint, the service has a WebHttpBinding for local REST access:         <!-- local REST endpoint for internal use -->         <endpoint address="rest"                   binding="webHttpBinding"                   behaviorConfiguration="RESTBehavior"                   contract="Sixeyed.Ipasbr.Services.IFormatService" /> Build the service, then navigate to: http://localhost/Sixeyed.Ipasbr.Services/FormatService.svc/rest/reverse?string=abc123 - and you should see the reversed string response: If your network allows it, you'll get the expected response as before, but in the background your service will also be listening in the cloud. Good stuff! Who needs network security? Onto the next post for consuming the service with the netTcpRelayBinding.  Setting up network access to Azure But, if you get an error, it's because your network is secured and it's doing something to stop the relay working. The Service Bus relay bindings try to use direct TCP connections to Azure, so if ports 9350-9354 are available *outbound*, then the relay will run through them. If not, the binding steps down to standard HTTP, and issues a CONNECT across port 443 or 80 to set up a tunnel for the relay. If your network security guys are doing their job, the first option will be blocked by the firewall, and the second option will be blocked by the proxy, so you'll get this error: System.ServiceModel.CommunicationException: Unable to reach sixeyed-ipasbr.servicebus.windows.net via TCP (9351, 9352) or HTTP (80, 443) - and that will probably be the start of lots of discussions. Network guys don't really like giving servers special permissions for the web proxy, and they really don't like opening ports, so they'll need to be convinced about this. The resolution in our case was to put up a dedicated box in a DMZ, tinker with the firewall and the proxy until we got a relay connection working, then run some traffic which the the network guys monitored to do a security assessment afterwards. Along the way we hit a few more issues, diagnosed mainly with Fiddler and Wireshark: System.Net.ProtocolViolationException: Chunked encoding upload is not supported on the HTTP/1.0 protocol - this means the TCP ports are not available, so Azure tries to relay messaging traffic across HTTP. The service can access the endpoint, but the proxy is downgrading traffic to HTTP 1.0, which does not support tunneling, so Azure can’t make its connection. We were using the Squid proxy, version 2.6. The Squid project is incrementally adding HTTP 1.1 support, but there's no definitive list of what's supported in what version (here are some hints). System.ServiceModel.Security.SecurityNegotiationException: The X.509 certificate CN=servicebus.windows.net chain building failed. The certificate that was used has a trust chain that cannot be verified. Replace the certificate or change the certificateValidationMode. The evocation function was unable to check revocation because the revocation server was offline. - by this point we'd given up on the HTTP proxy and opened the TCP ports. We got this error when the relay binding does it's authentication hop to ACS. The messaging traffic is TCP, but the control traffic still goes over HTTP, and as part of the ACS authentication the process checks with a revocation server to see if Microsoft’s ACS cert is still valid, so the proxy still needs some clearance. The service account (the IIS app pool identity) needs access to: www.public-trust.com mscrl.microsoft.com We still got this error periodically with different accounts running the app pool. We fixed that by ensuring the machine-wide proxy settings are set up, so every account uses the correct proxy: netsh winhttp set proxy proxy-server="http://proxy.x.y.z" - and you might need to run this to clear out your credential cache: certutil -urlcache * delete If your network guys end up grudgingly opening ports, they can restrict connections to the IP address range for your chosen Azure datacentre, which might make them happier - see Windows Azure Datacenter IP Ranges. After all that you've hopefully got an on-premise service listening in the cloud, which you can consume from pretty much any technology.

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  • Hosting WCF service in Windows Service

    - by DigiMortal
    When building Windows services we often need a way to communicate with them. The natural way to communicate to service is to send signals to it. But this is very limited communication. Usually we need more powerful communication mechanisms with services. In this posting I will show you how to use service-hosted WCF web service to communicate with Windows service. Create Windows service Suppose you have Windows service created and service class is named as MyWindowsService. This is new service and all we have is default code that Visual Studio generates. Create WCF service Add reference to System.ServiceModel assembly to Windows service project and add new interface called IMyService. This interface defines our service contracts. [ServiceContract] public interface IMyService {     [OperationContract]     string SayHello(int value); } We keep this service simple so it is easy for you to follow the code. Now let’s add service implementation: [ServiceBehavior(InstanceContextMode=InstanceContextMode.Single)] public class MyService : IMyService {     public string SayHello(int value)     {         return string.Format("Hello, : {0}", value);     } } With ServiceBehavior attribute we say that we need only one instance of WCF service to serve all requests. Usually this is more than enough for us. Hosting WCF service in Windows Service Now it’s time to host our WCF service and make it available in Windows service. Here is the code in my Windows service: public partial class MyWindowsService : ServiceBase {     private ServiceHost _host;     private MyService _server;       public MyWindowsService()     {         InitializeComponent();     }       protected override void OnStart(string[] args)     {         _server = new MyService();         _host = new ServiceHost(_server);         _host.Open();     }       protected override void OnStop()     {         _host.Close();     } } Our Windows service now hosts our WCF service. WCF service will be available when Windows service is started and it is taken down when Windows service stops. Configuring WCF service To make WCF service usable we need to configure it. Add app.config file to your Windows service project and paste the following XML there: <system.serviceModel>   <serviceHostingEnvironment aspNetCompatibilityEnabled="true" />   <services>     <service name="MyWindowsService.MyService" behaviorConfiguration="def">       <host>         <baseAddresses>           <add baseAddress="http://localhost:8732/MyService/"/>         </baseAddresses>       </host>       <endpoint address="" binding="wsHttpBinding" contract="MyWindowsService.IMyService">       </endpoint>       <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange"/>     </service>   </services>   <behaviors>     <serviceBehaviors>       <behavior name="def">         <serviceMetadata httpGetEnabled="True"/>         <serviceDebug includeExceptionDetailInFaults="True"/>       </behavior>     </serviceBehaviors>   </behaviors> </system.serviceModel> Now you are ready to test your service. Install Windows service and start it. Open your browser and open the following address: http://localhost:8732/MyService/ You should see your WCF service page now. Conclusion WCF is not only web applications fun. You can use WCF also as self-hosted service. Windows services that lack good communication possibilities can be saved by using WCF self-hosted service as it is the best way to talk to service. We can also revert the context and say that Windows service is good host for our WCF service.

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  • Oracle Retail Point-of-Service with Mobile Point-of-Service, Release 13.4.1

    - by Oracle Retail Documentation Team
    Oracle Retail Mobile Point-of-Service was previously released as a standalone product. Oracle Retail Mobile Point-of-Service is now a supported extension of Oracle Retail Point-of-Service, Release 13.4.1. Oracle Retail Mobile Point-of-Service provides support for using a mobile device to perform tasks such as scanning items, applying price adjustments, tendering, and looking up item information. Integration with Oracle Retail Store Inventory Management (SIM) If Oracle Retail Mobile Point-of-Service is implemented with Oracle Retail Store Inventory Management (SIM), the following Oracle Retail Store Inventory Management functionality is supported: Inventory lookup at the current store Inventory lookup at buddy stores Validation of serial numbers Technical Overview The Oracle Retail Mobile Point-of-Service server application runs in a domain on Oracle WebLogic. The server supports the mobile devices in the store. On each mobile device, the Mobile POS application is downloaded and then installed. Highlighted End User Documentation Updates and List of Documents  Oracle Retail Point-of-Service with Mobile Point-of-Service Release NotesA high-level overview is included about the release's functional, technical, and documentation enhancements. In addition, a section has been written that addresses Product Support considerations.   Oracle Retail Mobile Point-of-Service Java API ReferenceJava API documentation for Oracle Retail Mobile Point-of-Service is included as part of the Oracle Retail Mobile Point-of-Service Release 13.4.1 documentation set. Oracle Retail Point-of-Service with Mobile Point-of-Service Installation Guide - Volume 1, Oracle StackA new chapter is included with information on installing the Mobile Point-of-Service server and setting up the Mobile POS application. The installer screens for installing the server are included in a new appendix. Oracle Retail Point-of-Service with Mobile Point-of-Service User GuideA new chapter describes the functionality available on a mobile device and how to use Oracle Retail Mobile Point-of-Service on a mobile device. Oracle Retail POS Suite with Mobile Point-of-Service Configuration GuideThe Configuration Guide is updated to indicate which parameters are used for Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Implementation Guide - Volume 5, Mobile Point-of-ServiceThis new Implementation Guide volume contains information for extending and customizing both the Mobile POS application for the mobile device and the Oracle Retail Mobile Point-of-Service server. Oracle Retail POS Suite with Mobile Point-of-Service Licensing InformationThe Licensing Information document is updated with the list of third-party open-source software used by Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Security GuideThe Security Guide is updated with information on security for mobile devices. Oracle Retail Enhancements Summary (My Oracle Support Doc ID 1088183.1)This enterprise level document captures the major changes for all the products that are part of releases 13.2, 13.3, and 13.4. The functional, integration, and technical enhancements in the Release Notes for each product are listed in this document.

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  • Automation at GUI or API Level in Scrum

    - by Sani Parwani
    I am a Automation Engineer. I use QTP for Automation. I wanted to know couple of things. In a scrum Project which has 2 weeks of work, how can complete automation be done in that time frame (talking only about the GUI Level)? Similarly, how can API Level of automated testing be accomplished, especially inside a single sprint? And what exactly is API level testing? How to begin with API Testing? I assume QTP is not the tool here certainly.

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  • Oracle Unbreakable Enterprise Kernel and Emulex HBA Eliminate Silent Data Corruption

    - by sergio.leunissen
    Yesterday, Emulex announced that it has added support for T10 Protection Information (T10-PI), formerly called T10-DIF, to a number of its HBAs. When used with Oracle's Unbreakable Enterprise Kernel, this will prevent silent data corruption and help ensure the integrity and regulatory compliance of user data as it is transferred from the application to the SAN From the press release: Traditionally, protecting the integrity of customers' data has been done with multiple discrete solutions, including Error Correcting Code (ECC) and Cyclic Redundancy Check (CRC), but there have been coverage gaps across the I/O path from the operating system to the storage. The implementation of the T10-PI standard via Emulex's BlockGuard feature, in conjunction with other industry player's implementations, ensures that data is validated as it moves through the data path, from the application, to the HBA, to storage, enabling seamless end-to-end integrity. Read the white paper and don't miss the live webcast on eliminating silent data corruption on December 16th!

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  • What does "enterprise" means in relation to software architecture?

    - by SkonJeet
    I see the term "enterprise" being thrown around software developers and programmers a lot and used loosely it seems. en·ter·prise/'ent?r?priz/ Noun: A project or undertaking, typically one that is difficult or requires effort. Initiative and resourcefulness. Can someone please clarify what this term actually encompasses? "At an enterprise level", "enterprise scale"? There are even "enterprise editions" of things. What exactly does it mean? It obviously doesn't make sense judging by the above definition so more specifically to software what does one mean when using the word enterprise? EDIT: To add a spin on this - how does this term then fit into phrases such as Enterprise Framework Model? What does data access and data context have to do with company-wide descriptions?

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  • java development of products and automation development

    - by momo
    I'm a java developer working on j2ee development, on real products (not inhouse tools). I found another job to work on development of test automation frameworks / continuous integration. is development of test automation frameworks will affect my skill set ?is it considered to be less reputed and less needed? (the reason im confused is that the new role salary is higher).. do you think I should give up this offer and continue seeking a development role within the domain technolgies (java / j2ee) ?

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  • Latest News on Service, Field Service and Depot Repair Products

    - by LuciaC
    Service and Depot Repair Customer Advisory Boards (CAB) In November 2012 the Service and Depot Repair CAB joined together for a combined meeting at Oracle HQ in Redwood Shores, California to discuss all the latest news in the Oracle Service, Field Service and Depot Repair products.  Over four days attendees shared their experiences with implementing and using these EBS CRM products and heard details of recent enhancements and future product plans direct from Development. You can access all the Oracle presentations via Doc ID 1511768.1.  Here are just some of the highlights: Field Service: Next Generation Dispatch Center Endeca Integration Case Study: Oracle Sun Field Service implementation. Mobile Field Service: New capabilities for technician-facing applications Service: Integration with Oracle Projects New Teleservice enhancements Spares Management: Supplier Warranty External Repair Execution Oracle Knowledge (Inquira) Introduction for Service Organizations If you weren't at the CAB, take a look at these presentations for great information about what's new and what's coming up in these products. 12.1.3++ Features for Field Service, Mobile Field Service, Spares Management, FSTP & Advanced Scheduler In June 2012 the R12.1.3++ patches were released for Field Service, Mobile Field Service, FSTP and Advanced Scheduler.  These patches contain new and updated functionality for these CRM Service suite modules.  New functionality includes: Field Service/FSTP/MFS: Support for Transfer Parts across subinventories in different organizations Validation to ensure Installed Item matches Returned Item MFS Wireless - Support fro Special Address Creation MFS Wireless - Enhanced Debrief Flow Advanced Scheduler Scheduler UI - Display of Spares Sourcing Information Auto Commit (Release) Tasks by Territory Dispatch Center UI - Display Spare Parts Arrival Information Spares Management Enhancements to the Task Reassignment Process Enhancements to the Parts Requirements UI Supply Chain Enhancements to allow filtering of ship methods from source location by distance. Check the following notes for more details and relevant patch numbers:Doc ID 1463333.1 - Oracle Field Service Release Notes, Release 12.1.3++Doc ID 1452470.1 - Field Service Technician Portal 12.1.3++ New FeaturesDoc ID 1463066.1 - Oracle Advanced Scheduler Release Notes, Release 12.1.3++ Doc ID 1463335.1 - Oracle Spares Management Release Notes, Release 12.1.3++ Doc ID 1463243.1 - Oracle Mobile Field Service Release Notes, Release 12.1.3++

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  • Five Ways Enterprise 2.0 Can Transform Your Business - Q&A from the Webcast

    - by [email protected]
    A few weeks ago, Vince Casarez and I presented with KMWorld on the Five Ways Enterprise 2.0 Can Transform Your Business. It was an enjoyable, interactive webcast in which Vince and I discussed the ways Enterprise 2.0 can transform your business and more importantly, highlighted key customer examples of how to do so. If you missed the webcast, you can catch a replay here. We had a lot of audience participation in some of the polls we conducted and in the Q&A session. We weren't able to address all of the questions during the broadcast, so we attempted to answer them here: Q: Which area within your firm focuses on Web 2.0? Meaning, do you find new departments developing just to manage the web 2.0 (Twitter, Facebook, etc.) user experience or are you structuring current departments? A: There are three distinct efforts within Oracle. The first is around delivery of these Web 2.0 services for enterprise deployments. This is the focus of the WebCenter team. The second effort is injecting these Web 2.0 services into use cases that drive the different enterprise applications. This effort is focused on how to manage these external services and bring them into a cohesive flow for marketing programs, customer care, and purchasing. The third effort is how we consume these services internally to enhance Oracle's business delivery. It leverages the technologies and use cases of the first two but also pushes the envelope with regards to future directions of these other two areas. Q: In a business, Web 2.0 is mostly like action logs. How can we leverage the official process practice versus the logs of a recent action? Example: a system configuration modified last night on a call out versus the official practice that everybody would use in the morning.A: The key thing to remember is that most Web 2.0 actions / activity streams today are based on collaboration and communication type actions. At least with public social sites like Facebook and Twitter. What we're delivering as part of the WebCenter Suite are not just these types of activities but also enterprise application activities. These enterprise application activities come from different application modules: purchasing, HR, order entry, sales opportunity, etc. The actions within these systems are normally tied to a business object or process: purchase order/customer, employee or department, customer and supplier, customer and product, respectively. Therefore, the activities or "logs" as you name them are able to be "typed" so that as a viewer, you can filter or decide to see only certain types of information. In your example, you could have a view that only showed you recent "configuration" changes and this could be right next to a view that showed off the items to be watched every morning. Q: It's great to hear about customers using the software but is there any plan for future webinars to show what the products/installs look like? That would be very helpful.A: We don't have a webinar planned to show off the install process. However, we have a viewlet that's posted on Oracle Technology Network. You can see it here:http://www.oracle.com/technetwork/testcontent/wcs-install-098014.htmlAnd we've got excellent documentation that walks you through the steps here:http://download.oracle.com/docs/cd/E14571_01/install.1111/e12001/install.htmAnd there's a whole set of demos and examples of what WebCenter can do at this URL:http://www.oracle.com/technetwork/middleware/webcenter/release11-demos-097468.html Q: How do you anticipate managing metadata across the enterprise to make content findable?A: We need to first make sure we are all talking about the same thing when we use a word like "metadata". Here's why...  For a developer, metadata means information that describes key elements of the portal or application and what the portal or application can do. For content systems, metadata means key terms that provide a taxonomy or folksonomy about the information that is being indexed, ordered, and managed. For business intelligence systems, metadata means key terms that provide labels to groups of data that most non-mathematicians need to understand. And for SOA, metadata means labels for parts of the processes that business owners should understand that connect development terminology. There are also additional requirements for metadata to be available to the team building these new solutions as well as requirements to make this metadata available to the running system. These requirements are often separated by "design time" and "run time" respectively. So clearly, a general goal of managing metadata across the enterprise is very challenging. We've invested a huge amount of resources around Oracle Metadata Services (MDS) to be able to provide a more generic system for all of these elements. No other vendor has anything like this technology foundation in their products. This provides a huge benefit to our customers as they will now be able to find content, processes, people, and information from a common set of search interfaces with consistent enterprise wide results. Q: Can you give your definition of terms as to document and content, please?A: Content applies to a broad category of information from Word documents, presentations and reports through attachments to invoices and/or purchase orders. Content is essentially any type of digital asset including images, video, and voice. A document is just one type of content. Q: Do you have special integration tools to realize an interaction between UCM and WebCenter Spaces/Services?A: Yes, we've dedicated a whole team of engineers to exploit the key features of Oracle UCM within WebCenter.  While ensuring that WebCenter can connect to other non-Oracle systems, we've made sure that with the combined set of Oracle technology, no other solution can match the combined power and integration.  This is part of the Oracle Fusion Middleware strategy which is to provide best in class capabilities for Content and Portals.  When combined together, the synergy between the two products enables users to quickly add capabilities when they are needed.  For example, simple document sharing is part of the combined product offering, but if legal discovery or archiving is required, Oracle UCM product includes these capabilities that can be quickly added.  There's no need to move content around or add another system to support this, it's just a feature that gets turned on within Oracle UCM. Q: All customers have some interaction with their applications and have many older versions, how do you see some of these new Enterprise 2.0 capabilities adding value to existing enterprise application deployments?A: Just as Service Oriented Architectures allowed for connecting the processes of different applications systems to work together, there's a need for a similar approach with regards to these enterprise 2.0 capabilities. Oracle WebCenter is built on a core architecture that allows for SOA of these Enterprise 2.0 services so that one set of scalable services can be used and integrated directly into any type of application. In this way, users can get immediate value out of the Enterprise 2.0 capabilities without having to wait for the next major release or upgrade. These centrally managed WebCenter services expose a set of standard interfaces that make it extremely easy to add them into existing applications no matter what technology the application has been implemented. Q: We've heard about Oracle Next Generation applications called "Fusion Applications", can you tell me how all this works together?A: Oracle WebCenter powers the core collaboration and social computing services found within Fusion Applications. It is the core user experience technology for how all the application screens have been implemented. And the core concept of task flows allows for all the Fusion Applications modules to be adaptable and composable by business users and IT without needing to be a professional developer. Oracle WebCenter is at the heart of the new Fusion Applications. In addition, the same patterns and technologies are now being added to the existing applications including JD Edwards, Siebel, Peoplesoft, and eBusiness Suite. The core technology enables all these customers to have a much smoother upgrade path to Fusion Applications. They get immediate benefits of injecting new user interactions into their existing applications without having to completely move to Fusion Applications. And then when the time comes, their users will already be well versed in how the new capabilities work. Q: Does any of this work with non Oracle software? Other databases? Other application servers? etc.A: We have made sure that Oracle WebCenter delivers the broadest set of development choices so that no matter what technology you developers are using, WebCenter capabilities can be quickly and easily added to the site or application. In addition, we have certified Oracle WebCenter to run against non-Oracle databases like DB2 and SQLServer. We have stated plans for certification against MySQL as well. Later in CY 2011, Oracle will provide certification on non-Oracle application servers such as WebSphere and JBoss. Q: How do we balance User and IT requirements in regards to Enterprise 2.0 technologies?A: Wrong decisions are often made because employee knowledge is not tapped efficiently and opportunities to innovate are often missed because the right people do not work together. Collaboration amongst workers in the right business context is critical for success. While standalone Enterprise 2.0 technologies can improve collaboration for collaboration's sake, using social collaboration tools in the context of business applications and processes will improve business responsiveness and lead companies to a more competitive position. As these systems become more mission critical it is essential that they maintain the highest level of performance and availability while scaling to support larger communities. Q: What are the ways in which Enterprise 2.0 can improve business responsiveness?A: With a wide range of Enterprise 2.0 tools in the marketplace, CIOs need to deploy solutions that will meet the requirements from users as well as address the requirements from IT. Workers want a next-generation user experience that is personalized and aggregates their daily tools and tasks, while IT needs to ensure the solution is secure, scalable, flexible, reliable and easily integrated with existing systems. An open and integrated approach to deploying portals, content management, and collaboration can enhance your business by addressing both the needs of knowledge workers for better information and the IT mandate to conserve resources by simplifying, consolidating and centralizing infrastructure and administration.  

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  • Documenting applications - automation / semi-automation for screenshots?

    - by bguiz
    For me one of the biggest bores of being a developer is writing user documentation. (I am referring to the stuff that gets exported into PDF files files that ship with the product, not comments in code here). The task off adding or updating new bits of text to the existing documentation is OK. However having to take screenshots of select screens can be quite a tedious process. Is there a way to automate or even semi-automate the process of taking screenshots? The main requirement is the ability to crop images such that they contain only the window, including window manager areas (such as the title bar). The secondary requirement is that any format is OK, so long as it can be exported to PDF. EDIT: Any more biters?

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  • BIP Enterprise Patches

    - by Tim Dexter
    Got some input from the support team yesterday BIP patching. I dont have any control over the patches but have a voice to get information out there. Just to clarify for you all, the recent 'rollup' patch, 9546699 that I blogged a while back supersedes all other patches for the standalone release. If you have an issue and log an SR, please ensure you have applied 9546699 and re-checked the issue. There are so many fixes and enhancements in that patch that your issue may be fixed or addressed. If you are a new customer and download the latest release, 10.1.3.4.1 from oracle.com. Please get onto the support site and get 9546699 applied straight away. For more information check out Pieter's Note on BIP patching - 797057.1

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