Designing call center applications, what to consider.
- by Espen Schulstad
We have customers calling in to place orders. What sort of considerations should I make when building a call center application. Speed is a factor here. We had a powerbuilder application that was extremly fast for a trained user. We want to have the same sort of speed in our new production system.
So some thoughts I've made are:
Hotkeys are important.
Is it faster to use a "wizard", step by step, or should I try to place everything important about the order logically on one sceen and have another screen where you do all searches, pertinent for that order?