Software to create a knowledge base/FAQ system
- by H1Man
Our company is looking to build a web-based knowledge base system that can be used by our clients/end users to reduce the amount of support calls.
Couple important notes:
This is aimed at our end users, in other words, non-techies. So the UI has to be easy to use
Should have the excellent (fast, accurate) search
Should have ability to rate and comment on articles
This will only be maintained by one or 2 people, so security isn't a big concern
Something similar to what Microsoft is doing with their Knowledge Base. http://support.microsoft.com/search/
Does anyone have any recommendations on what software I can use?
Thanks,
H.
Edit: I should have made this clear before but I don't mean build as in having our developers build a support/kb system from the ground up. I am looking to use a existing software package/solution that can be used to implement a knowledge base/support site.
