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• JavaScript JSON Error While Tabbing in ASP.NET MVC

  - by MightyZot

  Originally posted on: http://geekswithblogs.net/MightyZot/archive/2013/11/11/javascript-json-error-while-tabbing-in-asp.net-mvc.aspxI sometimes don’t care about validation for a specific control. The RememberMe control in the login form, for example, really doesn’t need validation, so I forget to include the Html.ValidationMessageFor helper line for that control in particular. As a result, when I’m debugging using IE, I get a silly JSON parsing exception when changing focus from one field to another. The exception doesn’t hurt anything, as far as I know, but it’s just plain annoying. If you’re getting this error, and you don’t want validation messages showing up for controls on a form, you can put them in div tags and set the display style on the divs to none. When I have a handful of controls that I don’t want the validation messages for, I just throw them all in the same div and hide it.

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• Html.ValidationSummary and Multiple Forms

  - by MightyZot

  Originally posted on: http://geekswithblogs.net/MightyZot/archive/2013/11/11/html.validationsummary-and-multiple-forms.aspxThe Html.ValidationSummary helper writes a div with a list of general errors added to the model state while a request is being serviced. There is generally one form per view or partial view, I think, so often there is only one call to Html.ValidationSummary in the page resulting from the assembly of your views. And, consequently, there is no problem with the markup that Html.ValidationSummary spits out as a result. What if you want to put multiple forms in one view? Even if you create a view model that’s an aggregate of the view models for each form, the error validation summary is going to contain errors from both forms. Check out this screen shot, which shows a page with multiple forms. Notice how the error validation summary shows up twice. Grrr! Errors for the login form also show up in the registration form. Luckily, there is an easy way around this. Pull the errors out of the model state and separate them for each form. You’ll need to identify the appropriate form by setting the key when you make calls to ModelState.AddModelError. Assume in my example that errors for the login form are added to model state using the “LoginForm” key. And, likewise, assume that errors for the registration form are added to model state using the “RegistrationForm” key. An example of that might look like this… // If we got this far, something failed, redisplay form ModelState.AddModelError("LoginForm", "User name or password is not right..."); return View(model); Over in the code for your View, you can pull each form’s errors from the model state using lambda expressions that look like these… var LoginFormErrors = ViewData.ModelState.Where(ms => ms.Key == "LoginForm"); var RegistrationFormErrors = ViewData.ModelState.Where(ms => ms.Key == "RegistrationForm"); Now that you have two collections containing errors, you can display only the errors specific to each form. I’m doing that in my code by removing the calls to Html.ValidationSummary and replacing them with enumerators that look like this… if(LoginFormErrors.Count() > 0) { <div class="cdt-error-list">     <ul>     @foreach (var entry in LoginFormErrors)     {         foreach (var error in entry.Value.Errors)         {             <li>@error.ErrorMessage</li>         }     }     </ul> </div> } …and for the registration form, the code looks like this… @if(RegistrationFormErrors.Count() > 0) { <div class="cdt-error-list">     <ul>     @foreach (var entry in RegistrationFormErrors)     {         foreach (var error in entry.Value.Errors)         {             <li>@error.ErrorMessage</li>         }     }     </ul> </div> } The result is a nice clean separation of the list of errors that are specific to each form. And, this is important because each form is submitted separately in my case, so both forms don’t generate errors in the same context. As you’ll see in the screen shot below, errors added to the model state when the login form is submitted do not show up in the registration form’s validation summary.

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• Styling ASP.NET MVC Error Messages

  - by MightyZot

  Originally posted on: http://geekswithblogs.net/MightyZot/archive/2013/11/11/styling-asp.net-mvc-error-messages.aspxOff the cuff, it may look like you’re stuck with the presentation of your error messages (model errors) in ASP.NET MVC. That’s not the case, though. You actually have quite a number of options with regard to styling those boogers. Like many of the helpers in MVC, the Html.ValidationMessageFor helper has multiple prototypes. One of those prototypes lets you pass a dictionary, or anonymous object, representing attribute values for the resulting markup. @Html.ValidationMessageFor( m => Model.Whatever, null, new { @class = “my-error” }) By passing the htmlAttributes parameter, which is the last parameter in the call to the prototype of Html.ValidationMessageFor shown above, I can style the resulting markup by associating styles to the my-error css class.  When you run your MVC project and view the source, you’ll notice that MVC adds the class field-validation-valid or field-validation-error to a span created by the helper. You could actually just style those classes instead of adding your own…it’s really up to you. Now, what if you wanted to move that error message around? Maybe you want to put that error message in a box or a callout. How do you do that? When I first started using MVC, it didn’t occur to me that the Html.ValidationMessageFor helper just spits out a little bit of markup. I wanted to put the error messages in boxes with white backgrounds, our site originally had a black background, and show a little nib on the side to make them look like callouts or conversation bubbles. Not realizing how much freedom there is in the styling and markup, and after reading someone else’s post, I created my own version of the ValidationMessageFor helper that took out the span and replaced it with divs. I styled the divs to produce the effect of a popup box and had a lot of trouble with sizing and such. That’s a really silly and unnecessary way to solve this problem. If you want to move your error messages around, all you have to do is move the helper. MVC doesn’t appear to care where you put it, which makes total sense when you think about it. Html.ValidationMessageFor is just spitting out a little markup using a little bit of reflection on the name you’re passing it. All you’ve got to do to style it the way you want it is to put it in whatever markup you desire. Take a look at this, for example… <div class=”my-anchor”>@Html.ValidationMessageFor( m => Model.Whatever )</div> @Html.TextBoxFor(m => Model.Whatever) Now, given that bit of HTML, consider the following CSS… <style> .my-anchor { position:relative; } .field-validation-error {    background-color:white;    border-radius:4px;    border: solid 1px #333;    display: block;    position: absolute;    top:0; right:0; left:0;    text-align:right; } </style> The my-anchor class establishes an anchor for the absolutely positioned error message. Now you can move the error message wherever you want it relative to the anchor. Using css3, there are some other tricks. For example, you can use the :not(:empty) selector to select the span and apply styles based upon whether or not the span has text in it. Keep it simple, though. Moving your elements around using absolute positioning may cause you issues on devices with screens smaller than your standard laptop or PC. While looking for something else recently, I saw someone asking how to style the output for Html.ValidationSummary.  Html.ValidationSummery is the helper that will spit out a list of property errors, general model errors, or both. Html.ValidationSummary spits out fairly simple markup as well, so you can use the techniques described above with it also. The resulting markup is a <ul><li></li></ul> unordered list of error messages that carries the class validation-summary-errors In the forum question, the user was asking how to hide the error summary when there are no errors. Their errors were in a red box and they didn’t want to show an empty red box when there aren’t any errors. Obviously, you can use the css3 selectors to apply different styles to the list when it’s empty and when it’s not empty; however, that’s not support in all browsers. Well, it just so happens that the unordered list carries the style validation-summary-valid when the list is empty. While the div rendered by the Html.ValidationSummary helper renders a visible div, containing one invisible listitem, you can always just style the whole div with “display:none” when the validation-summary-valid class is applied and make it visible when the validation-summary-errors class is applied. Or, if you don’t like that solution, which I like quite well, you can also check the model state for errors with something like this… int errors = ViewData.ModelState.Sum(ms => ms.Value.Errors.Count); That’ll give you a count of the errors that have been added to ModelState. You can check that and conditionally include markup in your page if you want to. The choice is yours. Obviously, doing most everything you can with styles increases the flexibility of the presentation of your solution, so I recommend going that route when you can. That picture of the fat guy jumping has nothing to do with the article. That’s just a picture of me on the roof and I thought it was funny. Doesn’t every post need a picture?

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• Responsive Inline Elements with Twitter Bootstrap

  - by MightyZot

  Originally posted on: http://geekswithblogs.net/MightyZot/archive/2013/11/12/responsive-inline-elements-with-twitter-bootstrap.aspxTwitter Boostrap is a responsive css platform created by some dudes affiliated with Twitter and since supported and maintained by an open source following. I absolutely love the new version of this css toolkit. They rebuilt it with a mobile first strategy and it’s very easy to layout pages once you get the hang of it. Using a css / javascript framework like bootstrap is certainly much easier than coding your layout by hand. And, you get a “leg up” when it comes to adding responsive features to your site. Bootstrap includes column layout classes that let you specify size and placement based upon the viewport width. In addition, there are a handful of responsive helpers to hide and show content based upon the user’s device size. Most notably, the visible-xs, visible-sm, visible-md, and visible-lg classes let you show content for devices corresponding to those sizes (they are listed in the bootstrap docs.) hidden-xs, hidden-sm, hidden-md, and hidden-lg let you hide content for devices with those respective sizes. These helpers work great for showing and hiding block elements. Unfortunately, there isn’t a provision yet in Twitter Bootstrap (as of the time of this writing) for inline elements. We are using the navbar classes to create a navigation bar at the top of our website, www.crowdit.com. When you shrink the width of the screen to tablet or phone size, the tools in the navbar are turned into a drop down menu, and a button appears on the right side of the navbar. This is great! But, we wanted different content to display based upon whether the items were on the navbar versus when they were in the dropdown menu. The visible-?? and hidden-?? classes make this easy for images and block elements. In our case, we wanted our anchors to show different text depending upon whether they’re in the navbar, or in the dropdown. span is inherently inline and it can be a block element. My first approach was to create two anchors for each options, one set visible when the navbar is on a desktop or laptop with a wide display and another set visible when the elements converted to a dropdown menu. That works fine with the visible-?? and hidden-?? classes, but it just doesn’t seem that clean to me. I put up with that for about a week…last night I created the following classes to augment the block-based classes provided by bootstrap. .cdt-hidden-xs, .cdt-hidden-sm, .cdt-hidden-md, .cdt-hidden-lg {     display: inline !important; } @media (max-width:767px) {     .cdt-hidden-xs, .cdt-hidden-sm.cdt-hidden-xs, .cdt-hidden-md.cdt-hidden-xs, .cdt-hidden-lg.cdt-hidden-xs {         display: none !important;     } } @media (min-width:768px) and (max-width:991px) {     .cdt-hidden-xs.cdt-hidden-sm, .cdt-hidden-sm, .cdt-hidden-md.cdt-hidden-sm, .cdt-hidden-lg.cdt-hidden-sm {         display: none !important;     } } @media (min-width:992px) and (max-width:1199px) {     .cdt-hidden-xs.cdt-hidden-md, .cdt-hidden-sm.cdt-hidden-md, .cdt-hidden-md, .cdt-hidden-lg.cdt-hidden-md {         display: none !important;     } } @media (min-width:1200px) {     .cdt-hidden-xs.cdt-hidden-lg, .cdt-hidden-sm.cdt-hidden-lg, .cdt-hidden-md.cdt-hidden-lg, .cdt-hidden-lg {         display: none !important;     } } .cdt-visible-xs, .cdt-visible-sm, .cdt-visible-md, .cdt-visible-lg {     display: none !important; } @media (max-width:767px) {     .cdt-visible-xs, .cdt-visible-sm.cdt-visible-xs, .cdt-visible-md.cdt-visible-xs, .cdt-visible-lg.cdt-visible-xs {         display: inline !important;     } } @media (min-width:768px) and (max-width:991px) {     .cdt-visible-xs.cdt-visible-sm, .cdt-visible-sm, .cdt-visible-md.cdt-visible-sm, .cdt-visible-lg.cdt-visible-sm {         display: inline !important;     } } @media (min-width:992px) and (max-width:1199px) {     .cdt-visible-xs.cdt-visible-md, .cdt-visible-sm.cdt-visible-md, .cdt-visible-md, .cdt-visible-lg.cdt-visible-md {         display: inline !important;     } } @media (min-width:1200px) {     .cdt-visible-xs.cdt-visible-lg, .cdt-visible-sm.cdt-visible-lg, .cdt-visible-md.cdt-visible-lg, .cdt-visible-lg {         display: inline !important;     } } I created these by looking at the example provided by bootstrap and consolidating the styles. “cdt” is just a prefix that I’m using to distinguish these classes from the block-based classes in bootstrap. You are welcome to change the prefix to whatever feels right for you. These classes can be applied to spans in textual content to hide and show text based upon the browser width. Applying the styles is simple… <span class=”cdt-visible-xs”>This text is visible in extra small</span> <span class=”cdt-visible-sm”>This text is visible in small</span> Why would you want to do this? Here are a couple of examples, shown in screen shots. This is the CrowdIt navbar on larger displays. Notice how the text is two line and certain words are capitalized? Now, check this out! Here is a screen shot showing the dropdown menu that’s displayed when the browser window is tablet or phone sized. The markup to make this happen is quite simple…take a look. <li>     <a href="@Url.Action("what-is-crowdit","home")" title="Learn about what CrowdIt can do for your Small Business">         <span class="cdt-hidden-xs">WHAT<br /><small>is CrowdIt?</small></span>         <span class="cdt-visible-xs">What is CrowdIt?</span>     </a> </li> There is a single anchor tag in this example and only the spans change visibility based on browser width. I left them separate for readability and because I wanted to use the small tag; however, you could just as easily hide the “WHAT” and the br tag on small displays and replace them with “What “, consolidating this even further to text containing a single span. <span class=”cdt-hidden-xs”>WHAT<br /></span><span class=”cdt-visible-xs”>What </span>is CrowdIt? You might be a master of css and have a better method of handling this problem. If so, I’d love to hear about your solution…leave me some feedback! You’ll be entered into a drawing for a chance to win an autographed picture of ME! Yay!

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• Pigs in Socks?

  - by MightyZot

  My wonderful wife Annie surprised me with a cruise to Cozumel for my fortieth birthday. I love to travel. Every trip is ripe with adventure, crazy things to see and experience. For example, on the way to Mobile Alabama to catch our boat, some dude hauling a mobile home lost a window and we drove through a cloud of busting glass going 80 miles per hour! The night before the cruise, we stayed in the Malaga Inn and I crawled UNDER the hotel to look at an old civil war bunker. WOAH! Then, on the way to and from Cozumel, the boat plowed through two beautiful and slightly violent storms. But, the adventures you have while travelling often pale in comparison to the cult of personalities you meet along the way.  :) We met many cool people during our travels and we made some new friends. Todd and Andrea are in the publishing business (www.myneworleans.com) and teaching, respectively. Erika is a teacher too and Matt has a pig on his foot. This story is about the pig. Without that pig on Matt’s foot, we probably would have hit a buoy and drowned. Alright, so…this pig on Matt’s foot…this is no henna tatt, this is a man’s tattoo. Apparently, getting tattoos on your feet is very painful because there is very little muscle and fat and lots of nifty nerves to tell you that you might be doing something stupid. Pig and rooster tattoos carry special meaning for sailors of old. According to some sources, having a tattoo of a pig or rooster on one foot or the other will keep you from drowning. There are many great musings as to why a pig and a rooster might save your life. The most plausible in my opinion is that pigs and roosters were common livestock tagging along with the crew. Since they were shipped in wooden crates, pigs and roosters were often counted amongst the survivors when ships succumbed to Davy Jones’ Locker. I didn’t spend a whole lot of time researching the pig and the rooster, so consider these musings as you would a grain of salt. And, I was not able to find a lot of what you might consider credible history regarding the tradition. What I did find was a comfort, or solace, in the maritime tradition. Seems like raw traditions like the pig and the rooster are in danger of getting lost in a sea of non-permanence. I mean, what traditions are us old programmers and techies leaving behind for future generations? Makes me wonder what Ward Christensen has tattooed on his left foot.  I guess my choice would have to be a Commodore 64.   (I met Ward, by the way, in an elevator after he received his Dvorak awards in 1992. He was a very non-assuming individual sporting business casual and was very much a “sailor” of an old-school programmer. I can’t remember his exact words, but I think they were essentially that he felt it odd that he was getting an award for just doing his work. I’m sure that Ward doesn’t know this…he couldn’t have set a more positive example for a young 22 year old programmer. Thanks Ward!)

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Connection Pooling is Busted

  - by MightyZot

  A few weeks ago we started getting complaints about performance in an application that has performed very well for many years.  The application is a n-tier application that uses ADODB with the SQLOLEDB provider to talk to a SQL Server database.  Our object model is written in such a way that each public method validates security before performing requested actions, so there is a significant number of queries executed to get information about file cabinets, retrieve images, create workflows, etc.  (PaperWise is a document management and workflow system.)  A common factor for these customers is that they have remote offices connected via MPLS networks. Naturally, the first thing we looked at was the query performance in SQL Profiler.  All of the queries were executing within expected timeframes, most of them were so fast that the duration in SQL Profiler was zero.  After getting nowhere with SQL Profiler, the situation was escalated to me.  I decided to take a peek with Process Monitor.  Procmon revealed some “gaps” in the TCP/IP traffic.  There were notable delays between send and receive pairs.  The send and receive pairs themselves were quite snappy, but quite often there was a notable delay between a receive and the next send.  You might expect some delay because, presumably, the application is doing some thinking in-between the pairs.  But, comparing the procmon data at the remote locations with the procmon data for workstations on the local network showed that the remote workstations were significantly delayed.  Procmon also showed a high number of disconnects. Wireshark traces showed that connections to the database were taking between 75ms and 150ms.  Not only that, but connections to a file share containing images were taking 2 seconds!  So, I asked about a trust.  Sure enough there was a trust between two domains and the file share was on the second domain.  Joining a remote workstation to the domain hosting the share containing images alleviated the time delay in accessing the file share.  Removing the trust had no affect on the connections to the database. Microsoft Network Monitor includes filters that parse TDS packets.  TDS is the protocol that SQL Server uses to communicate.  There is a certificate exchange and some SSL that occurs during authentication.  All of this was evident in the network traffic.  After staring at the network traffic for a while, and examining packets, I decided to call it a night.  On the way home that night, something about the traffic kept nagging at me.  Then it dawned on me…at the beginning of the dance of packets between the client and the server all was well.  Connection pooling was working and I could see multiple queries getting executed on the same connection and ethereal port.  After a particular query, connecting to two different servers, I noticed that ADODB and SQLOLEDB started making repeated connections to the database on different ethereal ports.  SQL Server would execute a single query and respond on a port, then open a new port and execute the next query.  Connection pooling appeared to be broken. The next morning I wrote a test to confirm my hypothesis.  Turns out that the sequence causing the connection nastiness goes something like this: Make a connection to the database. Open a result set that returns enough records to require multiple roundtrips to the server. For each result, query for some other data in the database (this will open a new implicit connection.) Close the inner result set and repeat for every item in the original result set. Close the original connection. Provided that the first result set returns enough data to require multiple roundtrips to the server, ADODB and SQLOLEDB will start making new connections to the database for each query executed in the loop.  Originally, I thought this might be due to Microsoft’s denial of service (ddos) attack protection.  After turning those features off to no avail, I eventually thought to switch my queries to client-side cursors instead of server-side cursors.  Server-side cursors are the default, by the way.  Voila!  After switching to client-side cursors, the disconnects were gone and the above sequence yielded two connections as expected. While the real problem is the amount of time it takes to make connections over these MPLS networks (100ms on average), switching to client-side cursors made the problem go away.  Believe it or not, this is actually documented by Microsoft, and rather difficult to find.  (At least it was while we were trying to troubleshoot the problem!)  So, if you’re noticing performance issues on slower networks, or networks with slower switching, take a look at the traffic in a tool like Microsoft Network Monitor.  If you notice a high number of disconnects, and you’re using fire-hose or server-side cursors, then try switching to client-side cursors and you may see the problem go away. Most likely, Microsoft believes this to be appropriate behavior, because ADODB can’t guarantee that all of the data has been retrieved when you execute the inner queries.  I’m not convinced, though, because the problem remains even after replacing all of the implicit connections with explicit connections and closing those connections in-between each of the inner queries.  In that case, there doesn’t seem to be a reason why ADODB can’t use a single connection from the connection pool to make the additional queries, bringing the total number of connections to two.  Instead ADO appears to make an assumption about the state of the connection. I’ve reported the behavior to Microsoft and am awaiting to hear from the appropriate team, so that I can demonstrate the problem.  Maybe they can explain to us why this is appropriate behavior.  :)

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• TiVo Follow-up&hellip;Training Opportunities

  - by MightyZot

  A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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• Using Umbraco&rsquo;s Dropdown Datatype

  - by MightyZot

  In Umbraco, you could consider document types like models and data types as property types for those modes. For example, you may create a document type called “Prices” to represent a page that displays a list of prices. And, then, you might create a document type called “Price Item” to represent the price list items. A property called “Price” could then represent the price of an item. When you create the Price property, you specify the data type, which in this case might be “Number”, indicating that this particular field accepts only numerical values. Consequently, you could also create a drop down list property called “Category”, allowing you to categorize the items in your price list. To add items to the drop down list, you modify the data type definition in the Developer module of the Umbraco administrative utility. Instead of modifying the drop down data type itself, you should first make a copy by right-clicking on the Data Types node and choosing Create. Give your new data type a name in the Create dialog and click the Create button. In the Edit datatype dialog, change “Render control” to “Dropdown list”.  To add your list items, simply enter that value into the textbox next to “Add prevalue” and click Save or press the Enter key. Now that you have a new drop down list data type created, along with assigned list items, you can use it in your document type definitions just like you would the other data types.

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• Good Customer Service Example

  - by MightyZot

  Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone.  She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password OR my user ID. So, I decided to call and see if I could get my account reset that late in the day (we’re talking last night, so it was well after 7pm.) I called the technical support line, touched the appropriate numbers to navigate to microcell support, turned on my speaker phone, and prepared for the long wait. After about 45 seconds I was delighted to hear “Jeffrey” break in and ask what he could help me with. I explained that I have not managed my microcell for some time and had forgotten the user name and password.  “No problem”, he replied, and he asked me for the line I used to register the microcell. After confirming the last four digits of my IMEI number, he asked me for my wife’s number. I gave him my wife’s number and he said, “I’ve taken care of it Mr Pope. Just have her reboot her phone and you should see your microcell.” We rebooted her phone, it connected to the microcell, and voila, she was online! “Is there anything else I can help you with while I’ve got you on the line”, he said. “Nope”, I replied. “Ok, have a great night.” What made this a great customer service experience for me was that “Jeffrey” didn’t stop at giving me my user account and password, which I would probably forget anyway after setting up my wife’s new phone. Instead, he solved the real problem for me – adding my wife’s new phone to my microcell. Great job Jeffrey!

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• RadioButtons and Lambda Expressions

  - by MightyZot

  Radio buttons operate in groups. They are used to present mutually exclusive lists of options. Since I started programming in Windows 20 years ago, I have always been frustrated about how they are implemented. To make them operate as a group, you put your radio buttons in a group box. Conversely, to group radio buttons in HTML, you simply give them all the same name. Radio buttons with the same name or ID in HTML operate as one mutually exclusive group of options. In C#, all your radio buttons must have unique names and you use group boxes to group them. I’m in the process of converting some old code to C# and I’m tasked with creating a user control with groups of radio buttons on it. I started out writing the traditional switch…case statements to check the appropriate radio button based upon value, loops to uncheck them all, etc. Then it occurred to me that I could stick the radio buttons in a Dictionary or List and use Lambda expressions to make my code a lot more maintainable. So, here is what I ended up with: Here is a dictionary that contains my list of radio buttons and their values. I used their values as the keys, so that I can select them by value. Now, instead of using loops and switch…case statements to control the radio buttons, I use the lambda syntax and extension methods. Selecting a Radio Button by Value This code is inside of a property accessor, so “value” represents the value passed into the property accessor. The “First” extension method uses the delegate represented by the lambda expression to select the radio button (actually KeyValuePair) that represents the passed in value. Finally, the resulting checkbox is checked. Since the radio buttons are in the same group, they function as a group, the appropriate radio button is selected while the others are unselected. Reading the Value This is the get accessor for the property that returns the value of the checked radio button. Now, if you’re using binding, this code is likely not necessary; however, I didn’t want to use binding in this case, so I think this is a good alternative to the traditional loops and switch…case statements.

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