I am using Bugzilla on windows 7. I am using the unofficial Bugzilla installer. I followed the steps accordingly and gave valid credentials wherever required. I open Bugzilla and try to create a new account , but i get the following error. Software error: No SASL mechanism found at C:/Program Files/Bugzilla/perl/perl/site/lib/Authen/SASL.pm line 77 at C:/Program Files/Bugzilla/perl/perl/lib/Net/SMTP.pm line 143 i ran checksetup.pl and found that Authen::SASL and SMTP both are available on my machine. The output of checksetup.pl is as follows. * This is Bugzilla 3.6.3 on perl 5.10.1 * Running on Win7 Build 7600 Checking perl modules... Checking for CGI.pm (v3.33) ok: found v3.49 Checking for Digest-SHA (any) ok: found v5.48 Checking for TimeDate (v2.21) ok: found v2.24 Checking for DateTime (v0.28) ok: found v0.53 Checking for DateTime-TimeZone (v0.79) ok: found v1.10 Checking for DBI (v1.41) ok: found v1.609 Checking for Template-Toolkit (v2.22) ok: found v2.22 Checking for Email-Send (v2.16) ok: found v2.198 Checking for Email-MIME (v1.861) ok: found v1.903 Checking for Email-MIME-Encodings (v1.313) ok: found v1.313 Checking for Email-MIME-Modifier (v1.442) ok: found v1.903 Checking for URI (any) ok: found v1.52 Checking available perl DBD modules... Checking for DBD-Pg (v1.45) ok: found v2.16.1 Checking for DBD-mysql (v4.00) ok: found v4.012 Checking for DBD-Oracle (v1.19) not found The following Perl modules are optional: Checking for GD (v1.20) ok: found v2.44 Checking for Chart (v2.1) ok: found v2.4.1 Checking for Template-GD (any) ok: found v1.56 Checking for GDTextUtil (any) ok: found v0.86 Checking for GDGraph (any) ok: found v1.44 Checking for XML-Twig (any) ok: found v3.34 Checking for MIME-tools (v5.406) ok: found v5.427 Checking for libwww-perl (any) ok: found v5.834 Checking for PatchReader (v0.9.4) ok: found v0.9.5 Checking for perl-ldap (any) ok: found v0.39 Checking for Authen-SASL (any) ok: found v2.15 Checking for RadiusPerl (any) ok: found v0.17 Checking for SOAP-Lite (v0.710.06) ok: found v0.710.10 Checking for JSON-RPC (any) ok: found v0.95 Checking for Test-Taint (any) ok: found v1.04 Checking for HTML-Parser (v3.40) ok: found v3.64 Checking for HTML-Scrubber (any) ok: found v0.08 Checking for Email-MIME-Attachment-Stripper (any) ok: found v1.316 Checking for Email-Reply (any) ok: found v1.202 Checking for TheSchwartz (any) not found Checking for Daemon-Generic (any) not found Checking for mod_perl (v1.999022) not found *********************************************************************** * OPTIONAL MODULES * *********************************************************************** * Certain Perl modules are not required by Bugzilla, but by * * installing the latest version you gain access to additional * * features. * * * * The optional modules you do not have installed are listed below, * * with the name of the feature they enable. Below that table are the * * commands to install each module. * *********************************************************************** * MODULE NAME * ENABLES FEATURE(S) * *********************************************************************** * TheSchwartz * Mail Queueing * * Daemon-Generic * Mail Queueing * * mod_perl * mod_perl * *********************************************************************** * Note For Windows Users * *********************************************************************** * In order to install the modules listed below, you first have to run * * the following command as an Administrator: * * * * ppm repo add theory58S http://cpan.uwinnipeg.ca/PPMPackages/10xx/ * * * Then you have to do (also as an Administrator): * * * * ppm repo up theory58S * * * * Do that last command over and over until you see "theory58S" at the * * top of the displayed list. * *********************************************************************** COMMANDS TO INSTALL OPTIONAL MODULES: TheSchwartz: ppm install TheSchwartz Daemon-Generic: ppm install Daemon-Generic mod_perl: ppm install mod_perl Reading ./localconfig... Checking for DBD-mysql (v4.00) ok: found v4.012 Checking for MySQL (v4.1.2) ok: found v5.1.44-community-log Removing existing compiled templates... Precompiling templates...done. Now that you have installed Bugzilla, you should visit the 'Parameters' page (linked in the footer of the Administrator account) to ensure it is set up as you wish - this includes setting the 'urlbase' option to the correct URL. Press any key to continue . . . Please tell me what should i do. Please note: i am running behind a corporate proxy , SSL/TLS is not used internally but i am giving the smtpUser and smtpPass also.