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  • What's the state of the art in image upscaling?

    - by monov
    I like to collect cool pics and use them as wallpapers or for other things. Often, artists publish only low-res versions, probably for fear of theft. Example: Gabriel Pulecio's BIRDS Now, if I want to use that as a wallpaper, I'd have to upscale it, and obviously that'd make it look blurry because of the bicubic interpolation. I realize there's no real way to get a high-res version from a low-res pic, because the information is not simply there. That said, I'm wondering if heuristics have been developed for upscaling with less apparent loss of quality. Those would probably be optimized for specific image types. For photorealistic pictures, for cartoons with large flat areas, for pixel art... One algorithm I'm aware of is Seam Carving. It works for some kinds of pics, especially ones with a plain, undetailed or uninteresting background, and a subject that strongly stands out. But it's far from being general-purpose. Applying it to the above pic produces this. It looks quite sharp, but the proportions are horribly distorted because the algorithm is not designed for this kind of pic. Another is Pixel art scaling algorithms. Those are completely unfit for anything other than actual pixel art that's pixelized to begin with. For example, I tried the scale2x windows binary on my pic, but its output was nearly indistinguishable from nearest-neighbour scaling because the algorithm didn't detect any isolated pixely fragments to work from. Something else I tried was: I enlarged the image in Photoshop with bicubic interpolation, then I applied unsharp mask. The result looks pretty bad. The red blotch is actually resized reasonably well, but the dove is far from it. What I'm looking for is some app that makes a best-effort attempt at upscaling any input image while minimizing blurriness. If you know of any, I'll be thankful. Note that the subjective prettiness and sharpness of the result is what matters... the result doesn't need to be completely faithful to the original small image.

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  • Cable management techniques

    - by cornjuliox
    How do you manage the giant jungle of cables behind your PC? When you have 2 or more PCs next to each other, you wind up with this giant mess cables that's a pain in the neck to clean especially when both computers are running 24/7 and any fidgeting with the cables is likely to cause data loss and/or angry users. So far I've tried masking tape, cable ties and plain old string but none have been very effective. The masking tape kept the cables in place, but over time they ended up leaving this awful sticky residue on the sides of the cables that just won't come off gets all over your fingers and is horrible horrible horrible. I have nightmares about that stuff. We used cable ties and 'folded' up some of the longer cables so that they weren't any longer than they needed to be, but this meant that the position of some of our devices like the keyboard and the mouse were essentially 'fixed' until we removed the ties. The string didn't work much differently and required that we tie them properly or risk it coming loose. I would switch to a wireless keyboard and mouse, but I don't want to have to deal with the added expense of batteries, even the rechargable ones. Plus I don't want them to die on me at a crucial moment (happened to me once while playing Firearms _<). How do large offices and data centers manage their masses of cable?

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  • Cable management techniques

    - by cornjuliox
    How do you manage the giant jungle of cables behind your PC? When you have 2 or more PCs next to each other, you wind up with this giant mess cables that's a pain in the neck to clean especially when both computers are running 24/7 and any fidgeting with the cables is likely to cause data loss and/or angry users. So far I've tried masking tape, cable ties and plain old string but none have been very effective. The masking tape kept the cables in place, but over time they ended up leaving this awful sticky residue on the sides of the cables that just won't come off gets all over your fingers and is horrible horrible horrible. I have nightmares about that stuff. We used cable ties and 'folded' up some of the longer cables so that they weren't any longer than they needed to be, but this meant that the position of some of our devices like the keyboard and the mouse were essentially 'fixed' until we removed the ties. The string didn't work much differently and required that we tie them properly or risk it coming loose. I would switch to a wireless keyboard and mouse, but I don't want to have to deal with the added expense of batteries, even the rechargable ones. Plus I don't want them to die on me at a crucial moment (happened to me once while playing Firearms _<). I know that there are people out there with home/office networks a thousand times more convoluted than mine, so

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  • Someone used or hacked my computer to commit a crime? what defense do I have?

    - by srguws
    Hello, I need IMMEDIATE Help on a computer crime that I was arrested for. It may involve my computer, my ip, and my ex-girlfriend being the true criminal. The police do not tell you much they are very vague. I was charged though! So my questions are: -If someone did use my computer at my house and business and post a rude craigslist ad about a friend of my girlfriend at the time from a fake email address, how can I be the ONLY one as a suspect. Also how can I be charged. I noticed the last few days there are many ways to use other peoples computers, connections, etc. Here are a few things I found: You can steal or illegally use an ip addresss or mac address. Dynamic Ip is less secure and more vulnerable than static. People can sidejack and spoof your Mac, Ip, etc. There is another thing called arp spoofing. I am sure this is more things, but how can I prove that this happened to me or didnt happen to me. -The police contacted Craigslist, the victim, aol, and the two isp companies. They say they traced the IP's to my business and my home. My ex was who I lived with and had a business with has access to the computers and the keys to bothe buildings. My brother also lives and works with me. My business has many teenagers who use the computer and wifi. My brother is a college kid and also has friends over the house and they use the computer freely. So how can they say it was me because of an angry ex girlfriend.

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  • Create custom launchers in GNOME 3

    - by hochl
    I'm using Debian testing, and I have been switched to GNOME 3 by the Debian update yesterday. I'm not very comfortable with the UI. I wanted to customize everything like I had it with GNOME 2, but I simply couldn't find any way to change preferences like I'm used to. I've digged some, but all answers I could find did not help me achieve my goals. So please, if anyone knows the solution to this I'd be thankful: 1) I want several launchers that launch terminals, with different arguments and different coloring/title. I have searched everything and there seems to be no menu, no right-click, nothing which is standard in any UI I know. How can I create several launchers in this bar on the left side that launch the same application, just with different parameters? With GNOME 2 this was a piece of cake. 2) I want to switch between different terminals using ALT-TAB. Right now, I'm always just getting to the same, already-opened terminal. When I open two terminals by simply creating the second one by issuing xterm &, I still get one Terminal entry with ALT-TAB, and I have to navigate with cursor keys or mouse wheel to select one of the two xterminals. Instead, I want to open a new terminal when I click the quick launch terminal icon from the bar on the left side of the screen and navigate through them like on KDE/GNOME 2/Windows/any reasonable UI. Can this be done? 3) Is there a trick to make bluetooth devices work like on GNOME 2? Right now, my BT keyboard won't pair anymore, which, as you can imagine, makes me pretty angry. and, if anything fails: 4) How can I switch back to GNOME 2 again? :-) Honestly, who did design this? What were they smoking? I feel like I'm not allowed to do anything except start one of any application that has an icon and just with the default parameters. That can't be true, right? I feel massively restrained by this stuff :(

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  • NAT via iptables and virtual interface

    - by Alex
    I'm trying to implement the following scenario: One VM-host, multiple guest VMs, each one gets its own IP-address (and domain). Our server has only one physical interface, so the intended use is to add virtual interfaces on eth0. To complicate our situation the provider uses port-security on their switches, so I can't run the guest interfaces in bridged mode, because then the switch detects a "spoofed" MAC-address and kills the interface (permanently, forcing me to call the support, which I'm sure will get them a little bit angry the third time ;) ). My first guess was to use iptables and NAT to forward all packages from one virtual interface to another one, but iptables doesn't seem to like virtual interfaces (at least I can't get it to work properly). So my second guess is to use the source IP of the packages to the public interface. Let's assume libvirt creates a virbr0-network with 192.168.100.0/24 and the guest uses 192.168.100.2 as IP-address. This is what I tried to use: iptables -t nat -I PREROUTING --src public_ip_on_eth0:0 -p tcp --dport 80 -j DNAT --to-destination 192.168.100.2:80 That doesn't give me the intended results either (accessing the server times out). Is there a way to do what I'm trying to do, or even to route all traffic to a certain IP on a virtual interface to the VM's device?

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  • Is there anything like Heroku for PHP and/or .NET?

    - by Wayne M
    In my area PHP is very widespread, so is .NET. Ruby not so much; most places have never heard of it. For some personal things I am "forced" to choose Rails because I want to take advantage of Heroku - the ability to deploy and scale on the cloud very easily is the main reason. Also, they offer a small FREE plan, with no ads or strings attached, that I can use for demo sites or, in this case, for my business' static page; as a totally bootstrapped startup I have maybe $50 or so in initial capital and cannot afford to pay monthly fees while I'm getting started. Are there any similar offerings for other languages? Specifically, I really like the small, 5MB site for free that Heroku offers - is there anything like that for PHP and/or .NET? I'm not even that concerned about the "cloud" part, but that would be a nice bonus. If there is, I might be able to kill two birds with one stone and pick up a useful skill as I'm doing my own thing instead of using something that nobody else knows or cares about. I should add I'm specifically interested in something that offers a free plan. As I said, Heroku has a 5mb plan that you can have as many as you want for free; I have yet to find anything similar for any other platform (most of the "free" sites require you to have ugly banners on your page, or don't allow you to use your own domain name), and to be honest I'm not too thrilled about using Ruby on Rails for everything simply to take advantage of this. I'm asking this here because I already asked it on StackOverflow and someone suggested it would be better suited here.

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  • How can I optimize my ajax calls to deliver at 60ms.

    - by Quintin Par
    I am building an autocomplete functionality for my site and the Google instant results are my benchmark. When I look at Google, the 50-60 ms response time baffle me. They look insane. In comparison here’s how mine looks like. To give you an idea my results are cached on the load balancer and served from a machine that has httpd slowstart and initcwnd fixed. My site is also behind cloudflare From a server side perspective I don’t think I can do anything more. Can someone help me take this 500 ms response time to 60ms? What more should I be doing to achieve Google level performance? Edit: People, you seemed to be angry that I did a comparison to Google and the question is very generic. Sorry about that. To rephrase: How can I bring down response time from 500 ms to 60 ms provided my server response time is just a fraction of ms. Assume the results are served from Nginx - Varnish with a cache hit. Here are some answers I would like to answer myself assume the response sizes remained more or less the same. Ensure results are http compressed Ensure SPDY if you are on https Ensure you have initcwnd set to 10 and disable slow start on linux machines. Etc. I don’t think I’ll end up with 60 ms at Google level but your collective expertise can help easily shave off a 100 ms and that’s a big win.

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  • 1 PC, 2 consoles (as in 2 monitors, keyboards and mice)

    - by ciuly
    I have this desire to "kill 2 birds with one shot". Currently, I have 1 server running round the clock, 1 laptop that runs about 8 hours a day, 7 days a week, and a desktop that runs about the same length of time. All 3 are ... old, to say the least. So there is a great need to upgrade (well, the server might handle its job for another year or so, but that only depends on how much time I have to put it to "work"). Now, I'm "dreaming" of only one PC. I'm thinking vmware's ESX. So there will be a VM for the server, a VM for the "laptop" and one for the "desktop". And obviously I'll have to somehow "link" a set of monitor/keyboard/mouse with one of the laptop/desktop VMs. The server doesn't need such things, obviously (it doesn't have them at this moment either). Is something like this possible? ESX is not a requirement, it's just something I found that answers part of my problems, but there still remains the 2 KVM set that needs connecting and "linking" to appropriate VM. Why I would want to do this? well, first of all, it's much cheaper to upgrade one PC than 3. Then, the power consumption is obviously lower. Plus the extra space.Plus it allows me to better separate networks and services. Thanks.

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  • 1 PC, 2 consoles (as in 2 monitors, keyboards and mice)

    - by ciuly
    I have this desire to "kill 2 birds with one shot". Currently, I have 1 server running round the clock, 1 laptop that runs about 8 hours a day, 7 days a week, and a desktop that runs about the same length of time. All 3 are ... old, to say the least. So there is a great need to upgrade (well, the server might handle its job for another year or so, but that only depends on how much time I have to put it to "work"). Now, I'm "dreaming" of only one PC. I'm thinking vmware's ESX. So there will be a VM for the server, a VM for the "laptop" and one for the "desktop". And obviously I'll have to somehow "link" a set of monitor/keyboard/mouse with one of the laptop/desktop VMs. The server doesn't need such things, obviously (it doesn't have them at this moment either). Is something like this possible? ESX is not a requirement, it's just something I found that answers part of my problems, but there still remains the 2 KVM set that needs connecting and "linking" to appropriate VM. Why I would want to do this? well, first of all, it's much cheaper to upgrade one PC than 3. Then, the power consumption is obviously lower. Plus the extra space.Plus it allows me to better separate networks and services. Thanks.

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  • Windows 7 host with Ubuntu Guest and a performance hit, memory locks?

    - by Cyrylski
    I have a brand new Lenovo T510 with Core i5 and 4GB of RAM with Windows 7 on it. I Installed Ubuntu 10.10 in a Virtualbox. For some reason system gets really slow on this setup which makes me really angry. There's a video card shared with full 3D support enabled and 1GB of RAM allocated for the Ubuntu machine. It may sound stupid, but WHY is the whole memory consumed in an instant when I run Virtualbox? I struggled for like 10 minutes restraining myself from a brutal reset, and now everything runs smooth but memory "in use" in Resource Monitor is 3GB flat with only Chrome running. I'm new to Windows 7, but I'm really disappointed with performance at this point... I used to work in a different environment with much slower hardware and there was no such problem (WinXP over Ubuntu, 1GB out of 2GB allocated for WinXP guest on intel GMA). This is, until I clogged RAM totally there. But I was capable of running Chrome, Firefox and Apache server on a 1GB RAM in Ubuntu there and Photoshop CS4 on Windows XP and it worked. In this case I can't go beyond setting up Ubuntu properly. I bet I'm doing something wrong.

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  • MySQL Connect 8 Days Away - Replication Sessions

    - by Mat Keep
    Following on from my post about MySQL Cluster sessions at the forthcoming Connect conference, its now the turn of MySQL Replication - another technology at the heart of scaling and high availability for MySQL. Unless you've only just returned from a 6-month alien abduction, you will know that MySQL 5.6 includes the largest set of replication enhancements ever packaged into a single new release: - Global Transaction IDs + HA utilities for self-healing cluster..(yes both automatic failover and manual switchover available!) - Crash-safe slaves and binlog - Binlog Group Commit and Multi-Threaded Slaves for high performance - Replication Event Checksums and Time-Delayed replication - and many more There are a number of sessions dedicated to learn more about these important new enhancements, delivered by the same engineers who developed them. Here is a summary Saturday 29th, 13.00 Replication Tips and Tricks, Mats Kindahl In this session, the developers of MySQL Replication present a bag of useful tips and tricks related to the MySQL 5.5 GA and MySQL 5.6 development milestone releases, including multisource replication, using logs for auditing, handling filtering, examining the binary log, using relay slaves, splitting the replication stream, and handling failover. Saturday 29th, 17.30 Enabling the New Generation of Web and Cloud Services with MySQL 5.6 Replication, Lars Thalmann This session showcases the new replication features, including • High performance (group commit, multithreaded slave) • High availability (crash-safe slaves, failover utilities) • Flexibility and usability (global transaction identifiers, annotated row-based replication [RBR]) • Data integrity (event checksums) Saturday 29th, 1900 MySQL Replication Birds of a Feather In this session, the MySQL Replication engineers discuss all the goodies, including global transaction identifiers (GTIDs) with autofailover; multithreaded, crash-safe slaves; checksums; and more. The team discusses the design behind these enhancements and how to get started with them. You will get the opportunity to present your feedback on how these can be further enhanced and can share any additional replication requirements you have to further scale your critical MySQL-based workloads. Sunday 30th, 10.15 Hands-On Lab, MySQL Replication, Luis Soares and Sven Sandberg But how do you get started, how does it work, and what are the best practices and tools? During this hands-on lab, you will learn how to get started with replication, how it works, architecture, replication prerequisites, setting up a simple topology, and advanced replication configurations. The session also covers some of the new features in the MySQL 5.6 development milestone releases. Sunday 30th, 13.15 Hands-On Lab, MySQL Utilities, Chuck Bell Would you like to learn how to more effectively manage a host of MySQL servers and manage high-availability features such as replication? This hands-on lab addresses these areas and more. Participants will get familiar with all of the MySQL utilities, using each of them with a variety of options to configure and manage MySQL servers. Sunday 30th, 14.45 Eliminating Downtime with MySQL Replication, Luis Soares The presentation takes a deep dive into new replication features such as global transaction identifiers and crash-safe slaves. It also showcases a range of Python utilities that, combined with the Release 5.6 feature set, results in a self-healing data infrastructure. By the end of the session, attendees will be familiar with the new high-availability features in the whole MySQL 5.6 release and how to make use of them to protect and grow their business. Sunday 30th, 17.45 Scaling for the Web and the Cloud with MySQL Replication, Luis Soares In a Replication topology, high performance directly translates into improving read consistency from slaves and reducing the risk of data loss if a master fails. MySQL 5.6 introduces several new replication features to enhance performance. In this session, you will learn about these new features, how they work, and how you can leverage them in your applications. In addition, you will learn about some other best practices that can be used to improve performance. So how can you make sure you don't miss out - the good news is that registration is still open ;-) And just to whet your appetite, listen to the On-Demand webinar that presents an overview of MySQL 5.6 Replication.  

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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  • Unclaimed user group prizes, Live meeting on Monday, Next weeks UG, SQLRelay and more prizes

    - by Testas
      Hi Everyone Firstly I want to let you know that I finally found the LINQ book prize winners and the list of people at the bottom of this email are owed a LINQ book. This will be given out at next week’s UG meeting Live meeting with Carolyn Chau, Program Manager at Microsoft on Monday! It is very rare that we get the opportunity to have a Live meeting with a Program Manager in Redmond. Carolyn Chau will be presenting PowerView next Monday at 8pm. Live meeting details can be found on http://sqlserverfaq.com/events/388/Live-Meeting-on-SQL-Server-2012-PowerView-with-Carolyn-Chau-Principal-Program-Manager-in-the-Reporting-Services-in-association-with-SQLPASS-SQLServerFAQ-and-SQLBits.aspx Next week’s UG!! We welcome Mark Broadbent to Manchester next week where he will be presenting his session on SQL Server 2012 on Windows Core. We also hand out the unclaimed prizes. Register at http://sqlserverfaq.com/events/369/Thursday-night-meeting-at-BSS-with-Chris-TestaONeill-and-Mark-Broadbent.aspx Chris Webb is in Manchester!!! Chris Webb will be speaking at the Manchester SQL Server UG on 4th July. He will also be running his Real World Cube Design and Performance Tuning with Analysis Services between the 3rd – 5th July. If you want to attend then you can sign up at the link below http://www.technitrain.com/coursedetail.php?c=13&trackingcode=FAQ SQLRelay and a Special Prize and Jamie Thomson comes to Manchester!!!! SQLRelay takes place in Manchester on the 22nd. We have a special guest, after years of asking Jamie Thomson is coming to Manchester. The SSIS Junkie will be gracing us with his presence with a talk on SSIS 2012. Also we have a prize. Know a friend or colleague who would benefit from SQLRelay? Get them to register at www.sqlserverfaq.com and then register for the event http://sqlserverfaq.com/events/373/ALL-DAY-TUESDAY-EVENT-12-hours-of-SQL-Server-2012-at-the-SQLRelay-meeting-at-the-COOP-Manchester.aspx Then send an email to [email protected] with the subject of SQLFriend with the name of your friend. If you are both at the SQLRelay event on the day and your names are pulled out of the hat you will win a PASS 2011 DVD and your friend will win the “Best of PASS DVD 2011” worth  $1000 courtesy of SQLPASS. The draw will take place between 4.30pm – 5pm on the day. SQLBits feedback!!!!! Attended SQLBits? We really need to know your opinion. Please fill out the survey for the days you attended If you attended any of the days at SQLBits please can you all fill out the following survey http://www.sqlbits.com/SQLBitsX If you attended the Thursday Training day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXThursday If you attended the Friday Deep Dives day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXFriday If you attended the Saturday Community day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXSaturday Thanks   Chris and Martin   LINQ BOOK winners Andrew Birds Chris Kennedy Dave Carpenter David Forrester Ian Ringrose James Cullen James Simpson Kevan Riley Kirsty Hunter Martin Bell Martin Croft Michael Docherty Naga Anand Ram Mangipudi Neal Atkinson Nick Colebourn Pavel Nefyodov Ralph Baines Rick Hibbert saad saleh Simon Enion Stan Venn Steve Powell Stuart Quinn

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  • Tech Ed/BI Conference 2010: A Recovering Industry in a Recovering City

    - by andrewbrust
    I tried writing a post for this blog last night, while at the this year’s Microsoft Tech Ed and Business Intelligence conferences, in New Orleans. But I literally fell asleep while writing it.  That’s probably a sign that my readers might have done the same while reading it. Why the writer’s block? This was a very good show for me, but I think I was having trouble figuring out exactly why.  Now that I’m on the flight home, I’m starting to piece it together. One reason, for sure, was that I’ve spent years in both the developer and the BI worlds, and a show that combined the two was really enjoyable for me.  Typically, the subject matter, the attendees, the Microsoft execs and managers, and even the social circles have been separate.  This year’s Tech Ed facilitated a fusion of each of these previously segregated groups.  That was good for me as a speaker; for example, I facilitated a Birds of a Feather session on PowerPivot (Microsoft’s new self-service BI offering) which was well-attended, and by a large number of non-BI pros.  The fusion was good for me as an attendee too, as Microsoft BI, in the form of a new Pivot Viewer control, made it into the Day 1 keynote, demoed by Microsoft’s key BI champion, Amir Netz.  And it was good for me socially, as I was able to meet with peers in both camps, and at one location. Speaking of meeting with industry colleagues, I did a lot of that at this show.  Probably for the first time ever, I carefully scheduled and conducted a series of meetings with friends and business acquaintances in the developer tools, data visualization, utilities, publishing and training areas of the Microsoft ecosystem.  Beside the time efficiencies in conducting so many meetings, I discovered another benefit. I got a real handle on the tech industry’s economic health. The news here is good.  First of all, 2010 has been a great year for just about everyone I spoke to.  The mood is positive, energy is high, and people are working really hard.  This is, of course, refreshing to see, and it’s a huge relief.  Add to that the fact that this year’s Tech Ed was about 2.5 times larger in headcount than last year’s (based on numbers from unofficial, but reliable, sources), and the economic prognosis seems excellent.  But there’s more to it than that. Here’s the thing: everyone I talked to seems to be working, and succeeding, at changing their business models to adapt to changes in the industry.  Whether it’s the Internet’s impact on publishing and training, the increased importance of the developer audience in South Asia, the shift of affordable developer and business talent to unfamiliar locales abroad, or even lapses in Microsoft’s performance in the market, partner companies aren’t just rolling with the punches; they’re welcoming the changes and working them to their advantage.  No one seemed downtrodden, or even fatigued.  Even for businesses who have seen core revenue streams become commoditized, everyone seems to be changing their market strategy and winning.  Even Microsoft, of whom I have been critical recently, showed signs of successful hard work and playbook change, in the maturing of their cloud strategy, their commitment to it and their excitement around it.  And the embedded, managed, self-service BI strategy that Microsoft has been touting looks like it’s already being embraced by customers, even though PowerPivot, and other new Microsoft BI products, were released only recently. The collective optimism I have witnessed, and that I have felt, tells me good things about this industry and the economy.  The stock market had huge mood swings during my stay, and that may yet subdue the industry recovery I have seen this week.  Nonetheless, I am convinced that a strong foundation of hard work, innovative thinking and, if I may,  true renaissance is underlying this industry’s success. That kind of strength will generate a strong recovery, I am certain, whether now or once we’re past another round of choppy weather in the broader economy.  The fundamentals are good.

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  • SQLAuthority News – Who I Am And How I Got Here – True Story as Blog Post

    - by pinaldave
    Here are few of the sample questions I get every day? “Give me shortcut to become superstar?” “How do I become like you?” “Which book I should read so I know everything?” “Can you share your secret to be successful? I want to know it but do not share with others.” There is generic answer I always give is to work hard and read good educational material or watch good online videos. One of the emails really caught my attention. It was from a friend and SQL Server Expert John Sansom (Blog | Twitter). He wrote if I would like to share my story with the world about “Who I am and How I got Here”. I was very much intrigued with his suggestion. John is one guy I respect a lot. Every single topic he writes, I read it with dedication. I eagerly wait for his Weekly Summary of Best SQL Links. If you have not read them, you are missing something out. Writing a guest post for him was like walking in memory lane. I remembered the time when I was beginning my career and I was bit overconfident and bit naive. I had my share of mistakes when I started my career. As time passed by I realize the truth. Well, we all do mistakes. Though, I am proud that as soon as I know my mistakes I corrected them. I never acted on impulse or when I am angry. I think that alone has helped me analysis the situation better and become better human being. During the course, I have lost my ego and it is replaced by passion. I am much more happy and successful in my work. Quite often people ask me if I am always online and wether I have family or not. Honestly, I am able to work hard because of my family. They support me and they encourage me to be enjoy in what I do. They support everything I do and personally, I do not miss a single occasion to join them in daily chores of fun. If there was a shortcut to success – I want know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me with my journey to learn SQL Server – more the merrier. I have written a story of my life as a guest post.  Read Here: A Journey to SQL Authority Special thanks to John Sansom (Blog | Twitter) for giving me space to talk my story. Indeed I am honored. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Should I break contract early?

    - by cbang
    About 7 months ago I made the switch from a 5 year permie role (as a support developer in C#) to a contract role. I did this because I was stagnating in my old role. The extra cash contracting is really helping too. Unfortunately my team leader has taken a dislike to me from day 1. He regularly tells me I went out contracting too early, and frequently remarks that people in their 20's have no idea what they are talking about (I am 29). I was recently given the task of configuring our reports via our in house reporting library. It works off of a database driven criteria base, with controls being loaded as needed. The configs can get fairly complex, with controls having various levels of dependency on each other. I had a short time frame to get 50 reports working, and I was told to just get the basic configuration done, after which they will be handed over to the reporting team for fine tuning, then the test team. Our updated system was deployed 2 weeks ago, and it turned out that about 15 reports had issues causing incorrect data to be returned. Upon investigation I discovered that the reporting team hadn't even looked at them, and the test team hadn't bothered to test the reports. In spite of this, my team leader has told me that it is 100% my fault. As a result, our help desk got hit hard. I worked back until 2am that night to fix the highest priority issues (on my wedding anniversary!). The next day I arrive at work at 7:45 am to continue with the fixes. I got no thanks, but keep getting repeatedly told by my manager that "I fucked up" and "this is all my fault". I told my team leader I would spend part of my weekend working to fix the remaining issues. His response was "so you fucking should! you fucked it all up!" in front of the rest of the team. I responded "No worries." and left. I spent a decent chunk of my weekend working on it. Within 2 business days of finding out about the issues, I had all the medium and high priority issues fixed. The only comments my team leader has made to me in the last 2 weeks is to tell me how I have caused a big mess, and to tell me it was all my fault. I get this multiple times a day. If I make any jokes to anyone else in the team, I get told not to be a smartass... even though the rest of the team jokes throughout the day. Apart from that, all I get is angry looks any time I am anywhere near the guy. I don't give any response other than "alright" or silence when he starts giving me a hard time. Today we found out that the pilot release for the next stage has been pushed back. My team leader has said this was caused by me (but the higher ups said no such thing). He also said I have "no understanding of the ramifications of my actions". My question is, should I break contract (I am contracted until June 30) and find another role? No one else in my team will speak up in my favour, as they are contractors too and have no interest in rocking the boat. I could complain to my team leaders boss, but I can't see that helping, as I will still be stuck in the same team. As this is my first contract, I imagine getting the next one will be hard without a reference. I can't figure out if this guy is trying to get me fired up to provoke a confrontation (the guy loves conflict), or if he is just venting anger, or what. Copping this blame day after day is really wearing me down and making me depressed... especially since I have a wife and kid to support).

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  • 2014 Conferences - JFokus, JavaLand & GeeCon!

    - by Heather VanCura
    There has been a delay in publishing these past event summaries from early 2014--JFokus in February, JavaLand in March, and GeeCon in May. As we plan for Devoxx UK next week, I found these summaries that did not make it past 'draft' stage.  We had some great successes with the first three events of 2014, a Java developer conference trifecta! Participation topics included Java, the JCP program overall and the Adopt-a-JSR programs.   First up in February was JFokus in Stockholm. The energy and talent in Stockholm is amazing and the conference organizers do a stellar job running it and welcoming the speakers of this event.  I enjoyed the city walk and speaker dinner, as well as many opportunities to interact with conference speakers and attendees, both during and after the conference hours. Reza Rehman invited me to speak during his Java EE 7 lab session about the Adopt-a-JSR program, and I gave a quickie session on the JCP and Adopt-a-JSR.  There was also a late night Birds of a Feather (BoF) session held jointly with Cecelia Borg, Martijn Verburg and Reza Rehman.  This was an interactive conversation with a focus on the Java EE community survey results and encouraging more community participation and collaboration in Java development.  The Java 8 keynote by Georges Saab and Mark Reinhold was also very entertaining,  I was sorry to miss FOSDEM happening the previous weekend this year in Brussels, but I hope to attend in 2015.  Favorite take home gift -- Lambdas cap! In March, the inaugural version of the JavaLand conference happened inside Phantasialand, an amusement park in Germany. Markus Eisele suggested having an Early Adopters area at the conference, which I was keen to implement. In 2013 at Devoxx Belgium we held some activities in the Hackergaren area around Lambdas and Java EE 7, so this was a great opportunity to expand on a more interactive conference format and Andreas Badelt from the program committee helped in the planning for this area.  Daniel Bryant and Mani Sarkar from the London Java Community led some general Adopt-a-JSR discussions and AdoptOpen JDK activities.  JCP Spec Leads, Anatole Tresch from Credit Suisse, leading JSR 354, Money & Currency API, and Ed Burns from Oracle, leading JSR 344, JavaServer Faces 2.2, attended to engage with conference attendees on their JSRs.  Favorite - Stephen Chin's roller coaster video. In May, GeeCon in Krakow was anther awesome conference!  The conference organizers were warm and welcoming and I enjoyed time getting to know the other speakers at the event. There was a JCP and Adopt-a-JSR participation session as well as a moderated panel session on Early Adopters.  We had an amazing panel -- Daniel Bryant, Arun Gupta, Tomasz Borek , and Peter Lawrey. The panel discussed the Adopt-a-JSR and Adopt OpenJDK program, and how the participants work together to get involved and contribute to both the Java SE and Java EE platforms.  If was an interesting discussion and sparked some new ideas on how Java User Groups in Poland and around the world can contribute in a significant and meaningful way to create better and more practical Java standards today and in the future.  Favorite take home gift - GeeCon mug!   These were some of the highlights of the events--looking forward to Devoxx UK next week.  I will publish these details tomorrow!

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  • Sunshine after the iCloud release?

    - by Laila
    "Why should I believe them? They're the ones that brought us MobileMe? It was not our finest hour, but we learned a lot." Steve Jobs June 6th 2011 Apple's new cloud service has been met with uncritical excitement by industry commentators.  It is wonderful what a rename can do.  Apple has had a 'cloud' offering for three years called MobileMe, successor to .MAC and  iTools, so iCloud is now the fourth internet service Apple have attempted. If this had been Microsoft, there would have been catcalls all around the blogosphere.  I'll admit that there is a lot more functionality announced for iCloud than MobileMe has ever managed to achieve, but then almost anything has more functionality than MobileMe.  It's an expensive service (£120 a year in the UK, $90 in the states), launched as far back as  June 9, 2008, that has delivered very little and suffered a string of technical problems; the documentation was mainly  a community effort, built up gradually by the frustrated and angry users. It was supposed to synchronise PC Outlook calendars but couldn't manage Microsoft Exchange (Google could, of course). It used WebDAV to allow Windows users to attach to the filestore, but didn't document how to do it. The method for downloading and uploading files to the cloud-based filestore was ridiculously clunky. It allowed you to post photos on a public site, but forgot to include a way of deleting photos. I could go on with the list, but you can explore the many sites that have flourished to inhabit the support-vacuum left by Apple. MobileMe should have had all the bright new clever things announced for iCloud. Apple dropped the ball, and allowed services such as Flickr to fill the void. However, their PR skills are such that, a name-change later (the .ME.com email address remains), it has turned a rout into a victory, and hundreds of earnest bloggers have been extolling Apple's expertise in cloud matters. This must be frustrating for the other cloud providers who have quietly got the technology working right. I wish iCloud well, even though I resent the expensive mess they made of MobileMe. Apple promise that iCloud will sync files, apps, app data, and media across all the different iOS5 devices, Macs, and PCs. It also hopes to sync music across devices, but not video content. They've offered existing MobileMe users free use of the MobileMe service for a year as the product is morphed, and they will be able to transfer to iCloud when it is launched in the autumn.  On June 30, 2012, MobileMe will die, and Apple's iWeb is also soon to join iTools and .MAC in the hereafter. So why get excited about iCloud? That all depends on the level of PC integration. Whereas iOS5 machines will be full participants in the new world of data-sharing (Sorry iPod Touch users) what about .NET libraries? There is talk of synchronising 'My Pictures' libraries with iOS5 and iMac machines, but little more detail as yet. Apple has a lot to prove with iCloud and anyone with actual experience of their past attempts to get into cloud services will be wary.

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  • ArchBeat Link-o-Rama Top 10 for October 21-27, 2012

    - by Bob Rhubart
    The Top 10 most popular items shared on the OTN ArchBeat Facebook Page for the week of October 21-27, 2012. OTN Architect Day: Los Angeles This is your brain on IT architecture. Stuff your cranium with architecture by attending Oracle Technology Network Architect Day in Los Angeles, October 25, 2012, at the Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Technical sessions, panel Q&A, and peer roundtables—plus a free lunch. [NOTE: The event was last week, of course. Big thanks to the session presenters and especially to those Angelinos who came out for the event.] WebLogic Server 11gR1 Interactive Quick Reference"The WebLogic Server 11gR1 Administration interactive quick reference," explains Juergen Kress, "is a multimedia tool for various terms and concepts used in WebLogic Server architecture. This tool is available for administrators for online or offline use. This is built as a multimedia web page which provides descriptions of WebLogic Server Architectural components, and references to relevant documentation. This tool offers valuable reference information for any complex concept or product in an intuitive and useful manner." Podcast: Are You Future Proof? The latest OTN ArchBeat Podcast series features Oracle ACE Directors Ron Batra, Basheer Khan, and Ronald van Luttikhuizen, three practicing architects in an open discussion about how changes in enterprise IT are raising the bar for success for software architects and developers. Play Oracle Vanquisher Here's a little respite from whatever it is you normally spend your time on. Oracle Vanquisher is an online diversion that makes a game of data center optimization. According to the description: "Armed with a cool Oracle vacuum pack suit and a strategic IT roadmap, you will thwart threats and optimize your data center to increase your company’s stock price and boost your company’s position." Mainly you avoid electric shock and killer birds. The current high score belongs to someone identified as 'TEN." My score? Never mind. Advanced Oracle SOA Suite OOW 2012 PresentationsThe Oracle SOA Product Management team has compiled a complete list of all twelve of their Oracle SOA Suite presentations from Oracle OpenWorld 2012, with links to the slide decks. OAM and OIM 11g Academies Looking for technical how-to content covering Oracle Access Manager and Oracle Identity Manager? The people behind the Oracle Middleware Security blog have indexed relevant blog posts into what they call "Academies." "These indexes contain the articles we’ve written that we believe provide long lasting guidance on OAM and OIM. Posts covered in these series include articles on key aspects of OAM and OIM 11g, best practice architectural guidance, integrations, and customizations." Oracle’s Analytics, Engineered Systems, and Big Data Strategy | Mark Rittman Part 1 of 3 in Oracle ACE Director Mark Rittman's series on Oracle Exalytics, Oracle R Enterprise and Endeca. Oracle ACE Directors Nordic Tour 2012 : Venues and BI Presentations | Mark RittmanOracle ACE Director Mark Rittman shares information on the Oracle ACE Director Tour, as the community leaders make their way through the land of the midnight sun, with events in Copenhagen, Stockholm, Oslo and Helsinki. Following the Thread in OSB | Antony Reynolds Antony Reynolds recently led an Oracle Service Bus POC in which his team needed to get high throughput from an OSB pipeline. "Imagine our surprise when, on stressing the system, we saw it lock up, with large numbers of blocked threads." He shares the details of the problem and the solution in this extensive technical post. OW12: Oracle Business Process Management/Oracle ADF Integration Best Practices | Andrejus Baranovskis The Oracle OpenWorld presentations keep coming! Oracle ACE Director Andrejus Baranovskis shares the slides from "Oracle Business Process Management/Oracle ADF Integration Best Practices," co-presented with Danilo Schmiedel from Opitz Consulting. Thought for the Day "Not everything that can be counted counts, and not everything that counts can be counted." — Albert Einstein (March 14, 1879 – April 18, 1955) Source: Quotes For Software Engineers

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  • NFJS Central Iowa Software Symposium Des Moines Trip Report

    - by reza_rahman
    As some of you may be aware, I recently joined the well-respected US based No Fluff Just Stuff (NFJS) Tour. If you work in the US and still don't know what the No Fluff Just Stuff (NFJS) Tour is, you are doing yourself a very serious disfavor. NFJS is by far the cheapest and most effective way to stay up to date through some world class speakers and talks. Following the US cultural tradition of old-fashioned roadshows, NFJS is basically a set program of speakers and topics offered at major US cities year round. The NFJS Central Iowa Software Symposium was held August 8 - 10 in Des Moines. The attendance at the event and my sessions was moderate by comparison to some of the other shows. It is one of the few events of it's kind that take place this part the country so it is extremely important. I had five talks total over two days, more or less back-to-back. The first one was my JavaScript + Java EE 7 talk titled "Using JavaScript/HTML5 Rich Clients with Java EE 7". This talk is basically about aligning EE 7 with the emerging JavaScript ecosystem (specifically AngularJS). The slide deck for the talk is here: JavaScript/HTML5 Rich Clients Using Java EE 7 from Reza Rahman The demo application code is posted on GitHub. The code should be a helpful resource if this development model is something that interests you. Do let me know if you need help with it but the instructions should be fairly self-explanatory. I am delivering this material at JavaOne 2014 as a two-hour tutorial. This should give me a little more bandwidth to dig a little deeper, especially on the JavaScript end. The second talk (on the second day) was our flagship Java EE 7/8 talk. Currently the talk is basically about Java EE 7 but I'm slowly evolving the talk to transform it into a Java EE 8 talk as we move forward. The following is the slide deck for the talk: JavaEE.Next(): Java EE 7, 8, and Beyond from Reza Rahman The next talk I delivered was my Cargo Tracker/Java EE + DDD talk. This talk basically overviews DDD and describes how DDD maps to Java EE using code examples/demos from the Cargo Tracker Java EE Blue Prints project. Applied Domain-Driven Design Blue Prints for Java EE from Reza Rahman The third was my talk titled "Using NoSQL with ~JPA, EclipseLink and Java EE". The talk covers an interesting gap that there is surprisingly little material on out there. The talk has three parts -- a birds-eye view of the NoSQL landscape, how to use NoSQL via a JPA centric facade using EclipseLink NoSQL, Hibernate OGM, DataNucleus, Kundera, Easy-Cassandra, etc and how to use NoSQL native APIs in Java EE via CDI. The slides for the talk are here: Using NoSQL with ~JPA, EclipseLink and Java EE from Reza Rahman The JPA based demo is available here, while the CDI based demo is available here. Both demos use MongoDB as the data store. Do let me know if you need help getting the demos up and running. I finishd off the event with a talk titled Building Java HTML5/WebSocket Applications with JSR 356. The talk introduces HTML 5 WebSocket, overviews JSR 356, tours the API and ends with a small WebSocket demo on GlassFish 4. The slide deck for the talk is posted below. Building Java HTML5/WebSocket Applications with JSR 356 from Reza Rahman The demo code is posted on GitHub: https://github.com/m-reza-rahman/hello-websocket. My next NFJS show is the Greater Atlanta Software Symposium on September 12 - 14. Here's my tour schedule so far, I'll keep you up-to-date as the tour goes forward: September 12 - 14, Atlanta. September 19 - 21, Boston. October 17 - 19, Seattle. I hope you'll take this opportunity to get some updates on Java EE as well as the other useful content on the tour?

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  • PASS summit 2013. We do not remember days. We remember moments.

    - by Maria Zakourdaev
      "Business or pleasure?" barked the security officer in the Charlotte International Airport. "I’m not sure, sir," I whimpered, immediately losing all courage. "I'm here for the database technologies summit called PASS”. "Sounds boring. Definitely a business trip." Boring?! He couldn’t have been more wrong. If he only knew about the countless meetings throughout the year where I waved my hands at my great boss and explained again and again how fantastic this summit is and how much I learned last year. One by one, the drops of water began eating away at the stone. He finally approved of my trip just to stop me from torturing him. Time moves as slow as a turtle when you are waiting for something. Time runs as fast as a cheetah when you are there. PASS has come...and passed. It’s been an amazing week. Enormous sqlenergy has filled the city, filled the convention center and the surrounding pubs and restaurants. There were awesome speakers, great content, and the chance to meet most inspiring database professionals from all over the world. Some sessions were unforgettable. Imagine a fully packed room with more than 500 people in awed silence, catching each and every one of Paul Randall's words. His tremendous energy and deep knowledge were truly thrilling. No words can describe Rob Farley's unique presentation style, captivating and engaging the audience. When the precious session minutes were over, I could tell that the many random puzzle pieces of information that his listeners knew had been suddenly combined into a clear, cohesive picture. I was amazed as always by Paul White's great sense of humor and his phenomenal ability to explain complicated concepts in a simple way. The keynote by the brilliant Dr. DeWitt from Microsoft in front of the full summit audience of 5000 deeply listening people was genuinely breathtaking. The entire conference throughout offered excellent speakers who inspired me to absorb the knowledge and use it when I got home. To my great surprise, I found that there are other people in this world who like replication as much I do. During the Birds of a Feather Luncheon, SQL Server MVP Ted Krueger was writing a script for replicating the food to other tables. I learned many things at PASS, and not all of them were about SQL. After three summits, this time I finally got the knack of networking. I actually went up and spoke to people, and believe me, that was not easy for an introvert. But this is what the summit is all about. Sqlpeople. They are the ones who make it such an exciting experience. I will be looking forward to the next year. Till then I have my notes and new ideas. How long was the summit? Thousands of unforgettable moments.

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  • Make the Time

    - by WonderOfItAll
    Took the little one to the pool tonight for swim lessons. Okay, Okay. They're not really lessons so much as they are "Hey, here's a few bucks, let me rent out a small section of your pool to swim around with my little one" Saw a dad at the pool. Bluetooth on, iPad in hand, and two year old somewhere around there. Saw a mom at the pool. Arguing with her five year old to NOT take a shower after swimming. Bluetooth on, iPad in hand, work laptop open on stadium seats. Her reasoning for not wanting the child to shower "Look, I have to get this stuff to the office by 6:30, we don't have time for you to shower. Let's go" Wait, isn't the whole point of this little experience called Mommy and Me (or, as in my case, Daddy and Me). Wherein Mommy/Daddy is supposed to spend time with little one. Not with the Bluetooth. Not with the work laptop. Dad (yeah, the same dad from earlier), in the pool. Bluetooth off (it's not waterproof or I'm sure he would've had it on), two year old in hand and iPad somewhere put away. Getting frustrated with kid because he won't 'perform' on command. Here's a little exchange Kid: "I don't wanna get in the water" Dad: "Well, we're here for 30 minutes, get in the water" Kid: "No, don't wanna" Dad: "Fine, I'm getting in" and, true to his word, in he goes, off to swim. Kid: Crying Dad: "Well, c'mon" Kid: Walking to stands Dad: Ignoring kid Kid: At stands Dad: Out of pool, drying off. Frustrated. Grabs bag, grabs kid, leaves How sad. It really seems like I am living in a generation of parents who view their children as one big scheduled distraction to another. It's almost like the dad was saying "Look, little 2 year old boy, I have a busy scheduled. Right now my Outlook Calendar tells me that I have 30 mins to spend with you, so, let's go kid: PERFORM because I have the time" Really? Can someone please tell me when the hell this happened? When did spending time with your kid, spending time with your family, spending time with your spouse, etc... become a distraction? I've seen people at work all day Tweeting throughout the day, checked in with Four Square, IM up and running constantly so they can 'stay in touch' only to see these same folks come home and be irritated because their kids or their spouse wants to connect with the. I've seen these very same people leave the house, go to the corner bar/store/you-name-the-place to be 'alone' only to find them there, plugged in, tweeting away, etc, etc, etc I LOVE technology. I love working with technology. But I also know that I am a human being. A person who, by very definition, is a social being. I needed social interactions and contact--and, no, I'm not talking about the Social Graph kind of connections, I'm talking about those interactions which, *GASP* involve eye to eye contact and human contact. A recent study found that the number one complaint of kids is that they feel they have to compete with technology for their parents time and attention. The number one wish from high school kids? That there parents would turn off the computer/tv/cell phone at dinner. This, coming from high school kids. Shouldn't that tell you a whole helluva lot? So, do yourself a favor tomorrow. Plug into technology all day. Throw yourself into it. Be passionate about what you do. When you walk through the door to your family, turn it all off for 30 mins and be there with your loved ones. If you can manage to play Angry Birds, I'm sure you can handle being disconnected for 30 minutes. Make the time

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • Paypal subscriptions IPN - problem with users subscribing multiple times

    - by Brian Armstrong
    I'm using paypal subscriptions and the instant payment notification (IPN) to handle subscribers on my site. For the most part it works well but there is one occasional problem I've encountered. Usually if a user cancels their subscription, I wait for the "end of term" (subscr_eot) notification before disabling access to my site. So if they prepay for the whole month, and then cancel right away, they still have access for the rest of the month (as it should be). But some users are having this problem where they: Cancel their subscription Before the "end of term" is reached they decide to re-subscribe When the "end of term" is reached for their first subscription, my app receives the notification and fires off an email to the user with something like "your account has been disabled, if you ever want to sign up again, you can re-subscribe by clicking here". This confuses them because they are thinking...that's weird, I thought I subscribed like a week ago (and they did). So they go subscribe AGAIN. Now they have two concurrent running subscriptions to my site and I get a support email in a month or two ("wtf you billed me twice this month jerk!!") So I haven't found a good way to fix this. I guess the best solution would be to do an additional API call when the "end of term" notification is received which asks paypal "hey did this person already re-subscribe?". If so then no need to fire off that email. But I haven't seen any way to do this API call yet. Another solution is to disable their account immediately when they cancel (the "subscr_cancel" notification) but then I get different angry support emails "hey I prepaid for the whole month why was my account disabled already!!". Anyone else solved this?

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