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• Customer Experience Online Forum

  - by Christie Flanagan

  Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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• Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

  - by J Swaroop

  Re-posting Bruce Tierney's original post - albeit a day late: I reckon this is Oracle's most interesting launch this year. Enjoy! The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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• The Jack LaLanne School of Sysadmins

  - by rickramsey

  Two of my childhood heroes were Tarzan and Jack LaLanne. Tarzan was an obvious choice: what boy wouldn't want to spend his days bungee jumping through the jungle with his own pack of gorillas? Jack Lalanne had a disturbing habit of wearing stretch pants, but he was so damn fit for an old guy that you couldn't help but be impressed. Especially back then, when nobody knew what a dumb bell was, much less Cross-Fit. Here's what he did to celebrate his 70th birthday. Sooner or later we all face a choice in our careers: surrender to the life of a has-been like Bruce Sprinsteen's baseball player or become an unstoppable sysadmin like Jack Lalanne. If you'd rather keep on fighting like Jack, give these resources a look. Brian Bream's blog provides specific suggestions for keeping your skills up to date. The video interviews describe the types of technologies that are challenging what you used to know. Blog: The Old School Sysadmin - A Dying Breed? by Brian Bream "The sysadmin role has been far too dependent on performing repetitive tasks and working in a reactionary mode ... the sysadmin must grow a much larger skill set to be successful. Don’t grow vertically in one technology, grow horizontally amongst many technologies." Just one of the suggestions Brian Bream provides in this excellent blog post. Video: Freeing the Sysadmin From Repetitive Tasks Interview with Marshall Choy Marshall Choy, Director of Optimized Solutions at Oracle was once a sysadmin. And a Solaris engineer. He explains what optimized solutions are, how they are developed and tested, how they handle patching, and how these vertically integrated systems impact the job and duties of a sysadmin. Video: The Oracle Database Appliance Interview with Bob Thome Bob Thome, Senior Director of Product Management, explains what makes the Database Appliance simple, reliable, and affordable, and how it could change the economies and processes of the data center. Video: Why Pinellas County Chose Oracle Exalytics Interview with Gautham Gautham (pronounced like Batman's Gotham) recently led an effort to refresh the Pinellas County hardware systems. He'll explain what they were looking for, why they chose Oracle Exalytics, how they became convinced it was the right decision, and how it changed the way they managed their data center. Video: DTrace for System Administrators Interview with Brendan Gregg This video interview will give you an idea of some of the value-add tasks you can perform when you are freed from the reactive mode that Brian Bream describes in his blog. Brendan Gregg describes the best ways for sysadmins to tune deployed applications to get more performance out of them in their particular computing environment photograph of Ford Mustang GT 500 taken at Gateway Museum copyright by Rick Ramsey -Rick Follow me on: Blog | Facebook | Twitter | Personal Twitter | YouTube | The Great Peruvian Novel

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• links for 2011-03-17

  - by Bob Rhubart

  Siba Prasad: Oracle Database on Amazon RDSg Siba Prasad share an analysis of the pros and cons. (tags: oracle database cloud amazon) LIVE WEBCAST March 24 2pm PT- Why Switch from Red Hat and SUSE Linux to Oracle Linux? (Oracle's Linux Blog) Featuring Oracle's Monica Kumar, Sr.Director of Linux, Oracle VM and MySQL and Avi Miller, Principal Sales Consultant, Linux and Virtualization. (tags: oracle linux) Webcast: IBM SOA vs. Oracle SOA, March 24, 1pm ET / 10am PT Maneesh Joshi and Bruce Tierney guide you to a solid understanding of the differences between the Oracle and IBM approach to comprehensive SOA. (tags: oracle soa bpm) Finding the Right Solution to Source and Manage Your Contractors (PeopleSoft Apps Strategy) "Talent has become a primary competitive advantage for most organizations. Contingent labor offers talent on flexible terms; it offers the ability to scale up operations, close skill gaps, and manage risk in the process of delivering services." - Mark Rosenberg (tags: oracle peoplesoft enterprisearchitecture) Oracle Business Intelligence Customers: Have Your Voice Heard in the "2011Wisdom of the Crowds Business Intelligence Market Survey" (BI & Analytics Pulse) "The Wisdom of the Crowds survey combines social media, crowd sourcing, and good old fashioned market research to provide vendors and customers alike an unvarnished and insightful snap shot of what's top of mind with business intelligence professionals." (tags: oracle businessintelligence) Martin Bach: Troubleshooting Grid Infrastructure startup Martin Bach hunts down the problem that caused one of his blades to reboot after an EXT3 journal error. (tags: oracle grid rac) Oracle WebCenter: Social Networking & Collaboration (Oracle Enterprise 2.0 Blog) Kelley Ruppel with information on "how the new release of Oracle WebCenter provides unprecedented Social Networking and Collaboration." (tags: oracle webcenter enterprise2.0 collaboration) VirtaThon: 100% Virtual Java/Oracle/MySQL Conference! | Bex Huff "The goal is simple," says Oracle ACE Director Bex Huff. "Because it's all online, the conference is very cheap. Pricing is not yet announced... but it should be around $300. Also, unlike other conferences, every speaker gets paid a small fee depending on the popularity of his or her session." (tags: oracle oracleace java mysqql) Griffiths Waite Blog: BPM 11g PS3 GW's Ian Heathcock shares a link to "a most interesting article on Oracle's recent release discussing the new features and how PS3 adds value  to the whole SOA message." (tags: oracle soa) The Buttso Blathers: Tutorial: JSF 2.0 and JPA 2.0 with WebLogic Server using NetBeans Should you take application architecture advice from a man named Buttso? In this case, yes. (tags: oracle jsf jpa weblogic) Setting-up a High Available Tuned SOA Environment Middleware Magic (tags: ping.fm) How to Configure Weblogic Messaging Bridge with JBoss Middleware Magic (tags: ping.fm Weblogic JBoss) Richard Veryard on Architecture: Emergent Architecture (tags: ping.fm entarch emergence)

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• links for 2011-01-12

  - by Bob Rhubart

  WebCenter Spaces 11g PS2 Template Customization (Javier Ductor's Blog) "Recently, we have been involved in a WebCenter Spaces customization project. A customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look and feel as in the prototype..." Javier Ductor (tags: oracle otn webcenter enteprise2.0) Matt Carter: Risky Business "Incorporating risk detection and mitigation capabilities into apps is becoming all the rage. There are plenty of real-life examples of cases where prevention of cyber-security threats and fraudsters might have kept governments and companies out of the news, and with more money in their accounts." (tags: oracle otn security middleware) John Brunswick: 5 Surprisingly Good Benefits of Corporate Blogs "Some may still propose that not all corporations are going to be able to provide the five benefits above and are more focused around shameless self promotion of products and services.  If that is the case, that corporation is most likely not producing something of high value." - John Brunswick (tags: oracle otn enterprise2.0 blogging) InfoQ: IT And Architecture: Inside-Out Perspectives The software industry is in disarray, costs are escalating, and quality is diminishing. Promises of newer technologies and processes and methodologies in IT are still far from materializing on any significant scale. Bruce Laidlaw and Michael Poulin - each with more than 30 years of experience compared notes on the past and present of IT and provide insights on what IT needs to make progress. (tags: ping.fm) SOA & Middleware: Canceling a running composite instance - example Useful tips from Niall Commiskey. (tags: soa middleware oracle) BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations (Oracle E-Business Suite Technology) "A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year: the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3." -- Steven Chan (tags: oracle bpel) Marc Kelderman: OSB: Deploy Service Level Agreement (SLA), aka Alert Rule "The big issue with these SLAs is the deployment. If you have dozens of services, with multiple operations, and you have a lot of environments it takes a while to create them...[But] I have a nice workaround." - Mark Kelderman  (tags: oracle otn soa osb sla) @myfear: Java EE 7 - what's coming up for 2012? First hints. "Even if the actual Java EE 6 version is still not too widespread, we already have seen the first signs of the next EE 7 version written to the sky." -- Markus "myfear" Eisele (tags: oracle otn oracleace java)

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• How to find cause of main file system going to read only mode

  - by user606521

  Ubuntu 12.04 File system goes to readonly mode frequently. First of all I have read this question file system is going into read only mode frequently already. But I have to know if it's not caused by something else than dying hard drive. This is server provided by my client and I am just runing there some node.js workers + one node.js server and I am using mongodb. From time to time (every 20-50h) system suddenly makes filesystem read only, mongodb process fails (due read-only fs) and my node workers/server (which are started by forever) are just killed. Here is the log from dmesg - I can see there some errors and messages that FS is going to read-only, and there is also some JOURNAL error but I would like to find cause of those errors.. http://speedy.sh/Ux2VV/dmesg.log.txt edit smartctl -t long /dev/sda smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.5.0-23-generic] (local build) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net SMART support is: Unavailable - device lacks SMART capability. A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. What I am doing wrong? Same is for sda2. Morover now when I type any command that not exists in shell I get this: Sorry, command-not-found has crashed! Please file a bug report at: https://bugs.launchpad.net/command-not-found/+filebug Please include the following information with the report:

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• Home server hard drive: 186k start-stop cycles in 325 days?

  - by j-g-faustus

  I set up a home server about a year ago, using Ubuntu server (10.04 LTS at the moment), four disks in RAID 5 for storage (WD Green 1.5 TB) and a laptop drive for the OS. Today the output of smartctl, a command line utility for checking the SMART attributes of a hard drive, tells me that the primary OS drive has had no less than 186,000 start-stop cycles in 325 days and may be nearing the end of its lifespan. The smartctl output is in "normalized values", in this case a number between 200 and 000, where 200 is "brand new" and 000 means "worn out". My disk gets 001. So I wonder what happened: 186k start/stop cycles in 7820 hours is about one start/stop per 2.5 minutes around the clock. This seems somewhat excessive for a computer that sees actual use once or twice per day. (The RAID disks are normal, averaging to one start/stop per day, as expected.) Does anyone have similar experiences, or pointers to what might be the issue here? Specifically I'd like to know Why the massive start/stop count? Do I have some sort of configuration issue? Could there be a background service that is causing trouble? Could having a laptop disk as the OS drive be part of the problem? Can anyone confirm or deny this? Here is the /etc/hdparm.conf configuration /dev/sda { apm = 127 spindown_time = 120 } and the most relevant parts of smartctl --attributes /dev/sda: smartctl version 5.38 [x86_64-unknown-linux-gnu] Copyright (C) 2002-8 Bruce Allen === START OF READ SMART DATA SECTION === SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 4 Start_Stop_Count 0x0032 001 001 000 Old_age Always - 185875 9 Power_On_Hours 0x0032 090 090 000 Old_age Always - 7820 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 109 193 Load_Cycle_Count 0x0032 118 118 000 Old_age Always - 246833 194 Temperature_Celsius 0x0022 107 098 000 Old_age Always - 36 As I generally prefer my drives to last more than a year, any advice is appreciated.

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• What I Expect From Myself This Year

  - by Lee Brandt

  I am making it a point not to call them resolutions, because the word has become an institution and is beginning to have no meaning. That's why I end up not keeping my resolutions, I think. So in the spirit of holding myself to my own commitments, I will make a plan and some realistic goals. 1.) Lose weight. Everyone has this on their list, but I am going to be conservative and specific. I currently weigh 393lbs. (yeah, I know). So I want to plan to lose 10lbs per month, that's 1lb. every three days, that shouldn't be difficult if I stick to my diet and exercise plan. - How do I do this?     - Diet: vegetarian. Since I already know I have high blood pressure and borderline high cholesterol, a meat-free diet is in order. I was vegan for a little over 2 years in 2006-2008, I think I can handle vegetarian.     - Exercise: at least 3 times (preferably every day) a week for 30 minutes. It has to be something that gets my heart rate up, or burns in my muscles. I can walk for cardio to start and mild calisthenics (girly push-ups, crunches, etc.).         - Move: I spend all my time behind the computer. I have recently started to use a slight variation of the Pomodoro Technique (my Pomodoros are 50 minutes instead of 25). During my 10 minutes every hour to answer emails, chats, etc., I will take a few minutes to stretch. 2.) Get my wife pregnant. We've been talking about it for years. Now that she is done with graduate school and I have a great job, now's the time. We'll be the oldest parents in the PTA most likely, but I don't care. 3.) Blog More. Another favorite among bloggers, but I do have about six drafts for blog posts started. The topics are there all I need to do is flesh out the post. This can be the first hour of any computer time I have after work. As soon as I am done exercising, shower and post. 4.) Speak less. Most people want to speak more. I want to concentrate on the places that I enjoy and that can really use the speakers (like local code camps), rather than trying to be some national speaker. I love speaking at conferences, but I need to spend some more time at home if we're going to get pregnant. 5.) Read more. I got a Kindle for Christmas and I am loving it so far. I have almost finished Treasure Island, and am getting ready to pick my next book. I will probably read a lot of classics for 2 reasons: (1) they teach deep lessons and (2) most are free for the Kindle. 6.) Find my religion. I was raised Southern Baptist, but I want to find my own way. I've been wanting to go to the local Unitarian Church, so I will make a point to go before the end of March. I also want to add a few religious books to my reading list. My boss bought me a copy of Lee Strobel's The Case for Christ: A Journalist's Personal Investigation of the Evidence for Jesus , and I have a copy of Bruce Feiler's Abraham: A Journey to the Heart of Three Faiths (P.S.) . I will start there. Seems like a lot now that I spell it out like this. But these are only starters. I am forty years old. I cannot keep living like I am twenty anymore. So here we go, 2011.

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• Get to Know a Candidate (9 of 25): Gary Johnson&ndash;Libertarian Party

  - by Brian Lanham

  DISCLAIMER: This is not a post about “Romney” or “Obama”. This is not a post for whom I am voting. Information sourced for Wikipedia. Johnson served as the 29th Governor of New Mexico from 1995 to 2003, as a member of the Republican Party, and is known for his low-tax libertarian views and his strong emphasis on personal health and fitness. While a student at the University of New Mexico in 1974, Johnson sustained himself financially by working as a door-to-door handyman. In 1976 he founded Big J Enterprises, which grew from this one-person venture to become one of New Mexico's largest construction companies. He entered politics for the first time by running for Governor of New Mexico in 1994 on a fiscally conservative, low-tax, anti-crime platform. Johnson won the Republican Party of New Mexico's gubernatorial nomination, and defeated incumbent Democratic governor Bruce King by 50% to 40%. He cut the 10% annual growth in the budget: in part, due to his use of the gubernatorial veto 200 times during his first six months in office, which gained him the nickname "Governor Veto". Johnson sought re-election in 1998, winning by 55% to 45%. In his second term, he concentrated on the issue of school voucher reforms, as well as campaigning for marijuana decriminalization and opposition to the War on Drugs. During his tenure as governor, Johnson adhered to a stringent anti-tax and anti-bureaucracy policy driven by a cost–benefit analysis rationale, setting state and national records for his use of veto powers: more than the other 49 contemporary governors put together. Term-limited, Johnson could not run for re-election at the end of his second term. As a fitness enthusiast, Johnson has taken part in several Ironman Triathlons, and he climbed Mount Everest in May 2003. After leaving office, Johnson founded the non-profit Our America Initiative in 2009, a political advocacy committee seeking to promote policies such as free enterprise, foreign non-interventionism, limited government and privatization. The Libertarian Party is the third largest political party in the United States. It is also identified by many as the fastest growing political party in the United States. The political platform of the Libertarian Party reflects the ideas of libertarianism, favoring minimally regulated markets, a less powerful state, strong civil liberties (including support for Same-sex marriage and other LGBT rights), cannabis legalization and regulation, separation of church and state, open immigration, non-interventionism and neutrality in diplomatic relations (i.e., avoiding foreign military or economic entanglements with other nations), freedom of trade and travel to all foreign countries, and a more responsive and direct democracy. Members of the Libertarian Party have also supported the repeal of NAFTA, CAFTA, and similar trade agreements, as well as the United States' exit from the United Nations, WTO, and NATO. Although there is not an officially labeled political position of the party, it is considered by many to be more right-wing than the Democratic Party but more left-wing than the Republican Party when comparing the parties' positions to each other, placing it at or above the center. In the 30 states where voters can register by party, there are over 282,000 voters registered as Libertarians. Hundreds of Libertarian candidates have been elected or appointed to public office, and thousands have run for office under the Libertarian banner. The Libertarian Party has many firsts in its credit, such as being the first party to get an electoral vote for a woman in a United States presidential election. Learn more about Gary Johnson and Libertarian Party on Wikipedia.

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• Standards Corner: Preventing Pervasive Monitoring

  - by independentid

   Phil Hunt is an active member of multiple industry standards groups and committees and has spearheaded discussions, creation and ratifications of industry standards including the Kantara Identity Governance Framework, among others. Being an active voice in the industry standards development world, we have invited him to share his discussions, thoughts, news & updates, and discuss use cases, implementation success stories (and even failures) around industry standards on this monthly column. Author: Phil Hunt On Wednesday night, I watched NBC’s interview of Edward Snowden. The past year has been tumultuous one in the IT security industry. There has been some amazing revelations about the activities of governments around the world; and, we have had several instances of major security bugs in key security libraries: Apple's ‘gotofail’ bug  the OpenSSL Heartbleed bug, not to mention Java’s zero day bug, and others. Snowden’s information showed the IT industry has been underestimating the need for security, and highlighted a general trend of lax use of TLS and poorly implemented security on the Internet. This did not go unnoticed in the standards community and in particular the IETF. Last November, the IETF (Internet Engineering Task Force) met in Vancouver Canada, where the issue of “Internet Hardening” was discussed in a plenary session. Presentations were given by Bruce Schneier, Brian Carpenter,  and Stephen Farrell describing the problem, the work done so far, and potential IETF activities to address the problem pervasive monitoring. At the end of the presentation, the IETF called for consensus on the issue. If you know engineers, you know that it takes a while for a large group to arrive at a consensus and this group numbered approximately 3000. When asked if the IETF should respond to pervasive surveillance attacks? There was an overwhelming response for ‘Yes'. When it came to 'No', the room echoed in silence. This was just the first of several consensus questions that were each overwhelmingly in favour of response. This is the equivalent of a unanimous opinion for the IETF. Since the meeting, the IETF has followed through with the recent publication of a new “best practices” document on Pervasive Monitoring (RFC 7258). This document is extremely sensitive in its approach and separates the politics of monitoring from the technical ones. Pervasive Monitoring (PM) is widespread (and often covert) surveillance through intrusive gathering of protocol artefacts, including application content, or protocol metadata such as headers. Active or passive wiretaps and traffic analysis, (e.g., correlation, timing or measuring packet sizes), or subverting the cryptographic keys used to secure protocols can also be used as part of pervasive monitoring. PM is distinguished by being indiscriminate and very large scale, rather than by introducing new types of technical compromise. The IETF community's technical assessment is that PM is an attack on the privacy of Internet users and organisations. The IETF community has expressed strong agreement that PM is an attack that needs to be mitigated where possible, via the design of protocols that make PM significantly more expensive or infeasible. Pervasive monitoring was discussed at the technical plenary of the November 2013 IETF meeting [IETF88Plenary] and then through extensive exchanges on IETF mailing lists. This document records the IETF community's consensus and establishes the technical nature of PM. The draft goes on to further qualify what it means by “attack”, clarifying that  The term is used here to refer to behavior that subverts the intent of communicating parties without the agreement of those parties. An attack may change the content of the communication, record the content or external characteristics of the communication, or through correlation with other communication events, reveal information the parties did not intend to be revealed. It may also have other effects that similarly subvert the intent of a communicator.  The past year has shown that Internet specification authors need to put more emphasis into information security and integrity. The year also showed that specifications are not good enough. The implementations of security and protocol specifications have to be of high quality and superior testing. I’m proud to say Oracle has been a strong proponent of this, having already established its own secure coding practices. 

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• What You Can Learn from the NFL Referee Lockout

  - by Christina McKeon

  American football is a lot like religion. The fans are devoted followers that take brand loyalty to a whole new level. These fans that worship their teams each week showed that they are powerful customers whose voice has an impact. Yesterday, these fans proved that their opinion could force the hand of a large and powerful institution. With a three-month NFL referee lockout that seemed like it was nowhere close to resolution, the Green Bay Packers and the Seattle Seahawks competed last Monday night. For those of you that might have been out of the news cycle the past few days, Green Bay lost the game due to a controversial call that many experts and analysts agree should have resulted in Green Bay winning the game. Outrage ensued. The NFL had pulled replacement referees from the high school ranks, and these replacements did not have the knowledge and experience to handle high intensity NFL games. Fans protested about their customer experience. Their anger-filled rants were heard in social media, in the headlines of newspapers, on radio, and on national TV. Suddenly, the NFL was moved to reach an agreement with the referees. That agreement was reached late in the night on Wednesday with many believing that the referees had the upper hand forcing the owners into submission. Some might argue that the referees benefited, not the fans. Since the fans wanted qualified and competent referees, I would say the fans did benefit. The referees are scheduled to return to the field this Sunday, so the fans got what they wanted. What can you learn from this negative customer experience? Customers are in control. NFL owners thought they were controlling this situation with the upper hand over referees. The owners figured out they weren’t in control when their fans reacted negatively. Customers can make or break you more now than ever before, which is why it is more important to connect with them, engage them in a personal manner, and create rewarding relationships. Protect your brand. Whether knowingly or unknowingly, the NFL put their brand and each team’s brand at risk with replacement referees. Think about each business decision you make, and how it may impact your brand at different points in time. A decision that results in a gain today could result in a larger loss down the road. Customer experience matters. The NFL likely foresaw declining revenues in ticket sales, merchandising, advertising, and other areas if the lockout continued. While fans primarily spoke with their minds in the days following the Green Bay debacle, their wallets would be the next things to speak. Customer experience directly affects your success and is one of the few areas where you can differentiate your business. What would you do if your brand got such negative attention? Would you be prepared to navigate such stormy waters? Would you be able to prevent such a fiasco? If you don’t have a good answer to these questions, consider joining us October 3-5, 2012 at the Oracle Customer Experience Summit in San Francisco. You’ll have the opportunity to learn even more about customer experience from industry experts such as best-selling author Seth Godin, Paul Hagen and Kerry Bodine from Forrester Research, Inc., George Kembel from the Stanford d.School, Bruce Temkin of The Temkin Group, and Gene Alvarez from Gartner Inc.. There will also be plenty of your peers and customer experience experts available for networking and discussions.

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• The Definitive C++ Book Guide and List

  - by grepsedawk

  After more than a few questions about deciding on C++ books I thought we could make a better community wiki version. Providing QUALITY books and an approximate skill level. Maybe we can add a short blurb/description about each book that you have personally read / benefited from. Feel free to debate quality, headings, etc. Note: There is a similar post for C: The Definitive C Book Guide and List Reference Style - All Levels The C++ Programming Language - Bjarne Stroustrup C++ Standard Library Tutorial and Reference - Nicolai Josuttis Beginner Introductory: C++ Primer - Stanley Lippman / Josée Lajoie / Barbara E. Moo Accelerated C++ - Andrew Koenig / Barbara Moo Thinking in C++ - Bruce Eckel (2 volumes, 2nd is more about standard library, but still very good) Best practices: Effective C++ - Scott Meyers Effective STL - Scott Meyers Intermediate More Effective C++ - Scott Meyers Exceptional C++ - Herb Sutter More Exceptional C++ - Herb Sutter C++ Coding Standards: 101 Rules, Guidelines, and Best Practices - Herb Sutter / Andrei Alexandrescu C++ Templates The Complete Guide - David Vandevoorde / Nicolai M. Josuttis Large Scale C++ Software Design - John Lakos Above Intermediate Modern C++ Design - Andrei Alexandrescu C++ Template Metaprogramming - David Abrahams and Aleksey Gurtovoy Inside the C++ Object Model - Stanley Lippman Classics / Older Note: Some information contained within these books may not be up to date and no longer considered best practice. The Design and Evolution of C++ - Bjarne Stroustrup Ruminations on C++ Andrew Koenig / Barbara Moo Advanced C++ Programming Styles and Idioms - James Coplien

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• Let multiple highcharts charts appear automatically from mysql data

  - by martini1993

  I have the following problem. I want to make multiple Highcharts webcharts appear automatically based on the data from the database. Let's say we have the following database: ___________________________________________________________________ | | | | | | | | Year | Month | ID | Name User | Wins | Losses | |_______|___________|______|_______________|____________|__________| | 2013 1 21 Tony Stark 3 12 | | 2013 1 52 Bruce Wayne 5 4 | | 2013 1 76 Clark Kent 9 5 | |__________________________________________________________________| (This database is an example, there are a lot more rows in the real database.) And i have the following query: SELECT a.year AS year1, a.month AS month1, a.id AS id, a.name AS nameuser, a.wins AS wins, a.losses AS losses FROM Sales a WHERE a.month = 1 AND a.year = YEAR(NOW()) With this, it is very easy to hardcode a chart with Highcharts. But what I want is that there has to be a webchart per user. So instead of a single webchart with all the users in it, I want multiple charts next to each other based on the data from the database. So instead of this: http://jsfiddle.net/CWSb6/ I want this (But then next to each other): http://jsfiddle.net/DReMD/ It has to be generated automatically with php and mysql. So if there is a new user starting this month, and the new user is saved in the database, the page automatically displays the new user with the related web chart. I find this very hard to accomplish and I need some help to get to the right direction for the solution. Many thanks in advance! (Sorry for my bad english.)

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• Low-Hanging Fruit: Obfuscating non-critical values in JavaScript

  - by Piskvor

  I'm making an in-browser game of the type "guess what place/monument/etc. is in this satellite/aerial view", using Google Maps JS API v3. However, I need to protect against cheaters - you have to pass a google.maps.LatLng and a zoom level to the map constructor, which means a cheating user only needs to view source to get to this data. I am already unsetting every value I possibly can without breaking the map (such as center and the manipulation functions like setZoom()), and initializing the map in an anonymous function (so the object is not visible in global namespace). Now, this is of course in-browser, client-side, untrusted JavaScript; I've read much of the obfuscation tag and I'm not trying to make the script bullet-proof (it's just a game, after all). I only need to make the obfuscation reasonably hard against the 1337 Java5kryp7 haxz0rz - "kid sister encryption", as Bruce Schneier puts it. Anything harder than base64 encoding would deter most cheaters by eliminating the lowest-hanging fruit - if the cheater is smart and determined enough to use a JS debugger, he can bypass anything I can do (as I need to pass the value to Google Maps API in plaintext), but that's unlikely to happen on a mass scale (there will also be other, not-code-related ways to prevent cheating). I've tried various minimizers and obfuscators, but those will mostly deal with code - the values are still shown verbatim. TL;DR: I need to obfuscate three values in JavaScript. I'm not looking for bullet-proof armor, just a sneeze-guard. What should I use?

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• What .NET reporting tools are best for dynamic report generation?

  - by bvanderw

  Perhaps I need to define "dynamic generation". By this I mean using graphics primitives to draw on the page (such as DrawText or DrawLine, etc) This is what System.Drawing.Printing provides. I often need to create forms and reports for Windows applications that either require dynamic generation or where I need control over the formatting that stretches or goes beyond the capabilities of most report designers. Essentially, I need to ability to create my own pages using graphics primitives like you can do with System.Drawing.Printing that are part of package that also provides a report designer, exporting to PDF, etc. In my Delphi days, I used Rave Reports (along with the exporting add-ons from Gnostice) because it was the only Delphi reporting tool that gave you that kind of fine control. I've been struggling with the reporting tools provided by Developer Express and I have given up trying to make them do what I need to do. I downloaded a trial of ActiveReports and was able to completely create one of my dynamic reports (using their Page class) in a few hours one afternoon. It's likely I will buy their product, but it's a bit frustrating to have to do so after investing in the Developer Express tools. Before I do so, are there any other products that offer this functionality that I should investigate? As far as I can tell, Crystal Reports does not - is this correct? Thanks.... --Bruce

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• How do I push another viewController onto the navigationController from within a tabviewController?

  - by user207788

  Hi, I have a project set up using these two tutorials. http://twilloapp.blogspot.com/2009/03/how-to-embed-navigation-controller.html and the link for the second tutorial is at the bottom of the first. The tutorial is slightly outdated but I managed to get it to work as advertised. Now I want to push a new detailedView onto the NavigationController when a user touches a row in the table view. So I added this to my MyTableViewController.m file. - (void)tableView:(UITableView *)tableView didSelectRowAtIndexPath:(NSIndexPath *)indexPath { // Navigation logic may go here. Create and push another view controller. SecondViewController *detailViewController = [[SecondViewController alloc] initWithNibName:@"SecondViewController.xib" bundle:nil]; // ... // Pass the selected object to the new view controller. [self.navigationController pushViewController:detailViewController animated:YES]; [detailViewController release]; } Now when I run this project and touch a row in my table view I am getting an error: asm_Terminating_due_to_uncaught_exception IT seems to be having an issue loading the SecondViewController from nib, however I checked the detailViewController and it is not nil. I know I am missing something and it is more than likely something simple. Please help. Thanks, Bruce

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• implementing cryptographic algorithms, specifically the key expansion part

  - by masseyc

  Hey, recently I picked up a copy of Applied Cryptography by Bruce Schneier and it's been a good read. I now understand how several algorithms outlined in the book work, and I'd like to start implementing a few of them in C. One thing that many of the algorithms have in common is dividing an x-bit key, into several smaller y-bit keys. For example, blowfish's key, X, is 64-bits, but you are required to break it up into two 32-bit halves; Xl and Xr. This is where I'm getting stuck. I'm fairly decent with C, but I'm not the strongest when it comes to bitwise operators and the like. After some help on IRC, I managed to come up with these two macros: #define splitup(a, b, c) {b = a >> 32; c = a & 0xffffffff; } #define combine(a, b, c) {a = (c << 32) | a;} Where a is 64 bits and b and c are 32 bits. However, the compiler warns me about the fact that I'm shifting a 32 bit variable by 32 bits. My questions are these: what's bad about shifting a 32-bit variable 32 bits? I'm guessing it's undefined, but these macros do seem to be working. Also, would you suggest I go about this another way? As I said, I'm fairly familiar with C, but bitwise operators and the like still give me a headache.

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• Learning C++ as a Perl programmer

  - by meneldor

  Hello all, I'm a Perl5 programmer for 7 years and I'm trying to learn C++ now. Some of the c++ syntax is hard for me to understand and to think in c++ way. For example: In perl you can mix the data in the arrays @array = (1,"string",5.355); You can assign any value to a scalar variable: $var = 1; $var = "string"; $var = \$reference_to_scalar; There are many examples. The friend of mine recommend me the book "Thinking of C++" by Bruce Eckel, but I haven't any C background and it's hard for me to understand some things. So my question is - could you recommend me a book for this situation. I don't want to learn C. I understand OOP (I'm getting more familiar with C++ oop aswell), I understand the point of the pointers(and some arithmetic) and references(widely used in perl). I dont need some of the manuals for dummies (what is int,bool,double,if,while), I just need a direction how to learn C++ from my point of perl programmer, because I,m sure that there are many like me. Thank you in advance.

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• friend declaration in C++

  - by Happy Mittal

  In Thinking in C++ by Bruce eckel, there is an example given regarding friend functions as // Declaration (incomplete type specification): struct X; struct Y { void f(X*); }; struct X { // Definition private: int i; public: friend void Y::f(X*); // Struct member friend }; void Y::f(X* x) { x->i = 47; } Now he explained this: Notice that Y::f(X*) takes the address of an X object. This is critical because the compiler always knows how to pass an address, which is of a fixed size regardless of the object being passed, even if it doesn’t have full information about the size of the type. If you try to pass the whole object, however, the compiler must see the entire structure definition of X, to know the size and how to pass it, before it allows you to declare a function such as Y::g(X). But when I tried void f(X); as declaration in struct Y, it shows no error. Please explain why?

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• Developer’s Life – Summary of Superhero Articles

  - by Pinal Dave

  Earlier this year, I wrote an article series where I talked about developer’s life and compared it with Superhero. I have got amazing response to this series and I have been receiving quite a lots of email suggesting that I should write more blog post about them. Currently I am not planning to write more blog post but I will soon continue another series. In this blog post, I have summarized the entire series. Let me know if you want me to write about any superhero. I will see what I can do about that hero. Developer’s Life – Every Developer is a Captain America Captain America was first created as a comic book character in the 1940’s as a way to boost morale during World War II.  Aimed at a children’s audience, his legacy faded away when the war ended.  However, he has recently has a major reboot to become a popular movie character that deals with modern issues. Developer’s Life – Every Developer is the Incredible Hulk The Incredible Hulk is possibly one of the scariest superheroes out there.  All superheroes are meant to be “out of this world” and awe-inspiring, but I think most people will agree with I say The Hulk takes this to the next level.  He is the result of an industrial accident, which is scary enough in it’s own right.  Plus, when mild-mannered Bruce Banner is angered, he goes completely out-of-control and transforms into a destructive monster that he cannot control and has no memories of. Developer’s Life – Every Developer is a Wonder Woman We have focused a lot lately on this “superhero series.”  I love fantasy books and movies, and I feel like there is a lot to be learned from them.  As I am writing this series, though, I have noticed that every super hero I write about is a man.  So today, I would like to talk about the major female super hero – Wonder Woman. Developer’s Life – Every Developer is a Harry Potter Harry Potter might not be a superhero in the traditional sense, but I believe he still has a lot to teach us and show us about life as a developer.  If you have been living under a rock for the last 17 years, you might not know that Harry Potter is the main character in an extremely popular series of books and movies documenting the education and tribulation of a young wizard (and his friends). Developer’s Life – Every Developer is Like Transformers Transformers may not be superheroes – they don’t wear capes, they don’t have amazing powers outside of their size and folding ability, they’re not even human (technically).  Part of their enduring popularity is that while we are enjoying over-the-top movies, we are learning about good leadership and strong personal skills. Developer’s Life – Every Developer is a Iron Man Iron Man is another superhero who is not naturally “super,” but relies on his brain (and money) to turn him into a fighting machine.  While traditional superheroes are still popular, a three-movie franchise and incorporation into the new Avengers series shows that Iron Man is popular enough on his own. Developer’s Life – Every Developer is a Sherlock Holmes I have been thinking a lot about how developers are like super heroes, and I have written two blog posts now comparing them to Spiderman and Superman.  I have a lot of love and respect for developers, and I hope that they are enjoying these articles, and others are learning a little bit about the profession.  There is another fictional character who, while not technically asuper hero, is very powerful, and I also think stands as a good example of a developer. That character is Sherlock Holmes.  Sherlock Holmes is a British detective, first made popular at the turn of the 19thcentury by author Sir Arthur Conan Doyle.  The original Sherlock Holmes was a brilliant detective who could solve the most mind-boggling crime through simple observations and deduction. Developer’s Life – Every Developer is a Chhota Bheem Chhota Bheem is a cartoon character that is extremely popular where I live.  He is my daughter’s favorite characters.  I like to say that children love Chhota Bheem more than their parents – it is lucky for us he is not real!  Children love Chhota Bheem because he is the absolute “good guy.”  He is smart, loyal, and strong.  He and his friends live in Dholakpur and fight off their many enemies – and always win – in every episode.  In each episode, they learn something about friendship, bravery, and being kind to others.  Chhota Bheem is a good role model for children, and I think that he is a good role model for developers are well. Developer’s Life – Every Developer is a Batman Batman is one of the darkest superheroes in the fantasy canon.  He does not come to his powers through any sort of magical coincidence or radioactive insect, but through a lot of psychological scarring caused by witnessing the death of his parents.  Despite his dark back story, he possesses a lot of admirable abilities that I feel bear comparison to developers. Developer’s Life – Every Developer is a Superman I enjoyed comparing developers to Spiderman so much, that I have decided to continue the trend and encourage some of my favorite people (developers) with another favorite superhero – Superman.  Superman is probably the most famous superhero – and one of the most inspiring. Developer’s Life – Every Developer is a Spiderman I have to admit, Spiderman is my favorite superhero.  The most recent movie recently was released in theaters, so it has been at the front of my mind for some time. Spiderman was my favorite superhero even before the latest movie came out, but of course I took my whole family to see the movie as soon as I could!  Every one of us loved it, including my daughter.  We all left the movie thinking how great it would be to be Spiderman.  So, with that in mind, I started thinking about how we are like Spiderman in our everyday lives, especially developers. I would like to know which Superhero is your favorite hero! Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Developer, Superhero

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• Copying Columns from Grid to Clipboard in SQL Developer

  - by thatjeffsmith

  There are several ways to get data from a query or a table|view to the clipboard. You know the tried and true, copy and paste. But what if you only want one or more columns, not every column? There are several ways to do this, let’s see if we can’t identify all of them. Write your query to only include the data you want Obvious? Yes. Needed to be said? Definitely. The best tuning tip is to only ask for the data you need, only when you absolutely need it. But let’s look at a few more practical ways to do this. Hide the unwanted columns Mouse right click on an column header. In the context menu, select ‘Columns.’ Hide the columns you don’t want. Copy and paste. WYSIWYG Grids, Hide Columns and Filter Rows Mouse select the columns Obvious, but a bit painful. For a very large dataset, you’ll be holding down the Shift and PageDown buttons – but it works. Remember to use Ctrl+Shift+C to get the column headers with the data. Use the Export Wizard This used to be called ‘Unload’ – agreed, not a great name. So, we changed it. In a grid, right mouse click on the data, and on the context menu, select ‘Export…’ Select your format – I suggest ‘delimited’ or ‘fixed’ for copying data to the clipboard. You can export to the clipboard, yes you can! Click ‘Next.’ Click in the Columns dialog, and choose the columns you want copied. Trim the columns you don't want copied Click ‘Finish.’ Alt or Ctrl tab to your window or application of choice. And Paste! "FIRST_NAME" "LAST_NAME" "Donald" "OConnell" "Douglas" "Grant" "Jennifer" "Whalen" "Pat" "Fay" "Susan" "Mavris" "William" "Gietz" "Alexander" "Hunold" "Bruce" "Ernst" "David" "Austin" "Valli" "Pataballa" "Diana" "Lorentz" "Daniel" "Faviet" "John" "Chen" "Ismael" "Sciarra" "Jose Manuel" "Urman" "Luis" "Popp" "Alexander" "Khoo" "Shelli" "Baida" "Sigal" "Tobias" "Guy" "Himuro" "Karen" "Colmenares" "Matthew" "Weiss" "Adam" "Fripp" "Payam" "Kaufling" "Shanta" "Vollman" "Kevin" "Mourgos" "Julia" "Nayer" "Irene" "Mikkilineni" ... There’s probably at least 2 or 3 more ways, but… But, try these and let me know how we can improve things. I’ve already gotten a request to be able to include the SQL text used to populate the dataset on the the copy to clipboard, and it’s now on our to-do list

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• System locking up with suspicious messages about hard disk

  - by Chris Conway

  My system has started behaving strangely, intermittently locking up. I see messages like the following in syslog: Nov 18 22:22:00 claypool kernel: [ 3428.078156] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.078163] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.078167] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.078182] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.078184] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.078188] ata3.00: status: { DRDY } Nov 18 22:22:00 claypool kernel: [ 3428.080887] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.080890] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.080893] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.080905] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.080906] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.080910] ata3.00: status: { DRDY } And then this: Nov 18 23:13:56 claypool kernel: [ 6544.000798] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen Nov 18 23:13:56 claypool kernel: [ 6544.000804] ata1.00: failed command: FLUSH CACHE EXT Nov 18 23:13:56 claypool kernel: [ 6544.000814] ata1.00: cmd ea/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 23:13:56 claypool kernel: [ 6544.000815] res 40/00:00:00:4f:c2/00:00:00:00:00/40 Emask 0x4 (timeout) Nov 18 23:13:56 claypool kernel: [ 6544.000819] ata1.00: status: { DRDY } Nov 18 23:13:56 claypool kernel: [ 6544.000825] ata1: hard resetting link Nov 18 23:14:01 claypool kernel: [ 6549.360324] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:06 claypool kernel: [ 6554.008091] ata1: COMRESET failed (errno=-16) Nov 18 23:14:06 claypool kernel: [ 6554.008103] ata1: hard resetting link Nov 18 23:14:11 claypool kernel: [ 6559.372246] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:16 claypool kernel: [ 6564.020228] ata1: COMRESET failed (errno=-16) Nov 18 23:14:16 claypool kernel: [ 6564.020235] ata1: hard resetting link Nov 18 23:14:21 claypool kernel: [ 6569.380109] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:31 claypool kernel: [ 6579.460243] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Nov 18 23:14:31 claypool kernel: [ 6579.486595] ata1.00: configured for UDMA/133 Nov 18 23:14:31 claypool kernel: [ 6579.486601] ata1.00: retrying FLUSH 0xea Emask 0x4 Nov 18 23:14:31 claypool kernel: [ 6579.486939] ata1.00: device reported invalid CHS sector 0 Nov 18 23:14:31 claypool kernel: [ 6579.486952] ata1: EH complete Nov 18 23:17:01 claypool CRON[3910]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Nov 18 23:17:01 claypool CRON[3908]: (CRON) error (grandchild #3910 failed with exit status 1) Nov 18 23:17:01 claypool postfix/sendmail[3925]: fatal: open /etc/postfix/main.cf: No such file or directory Nov 18 23:17:01 claypool CRON[3908]: (root) MAIL (mailed 1 byte of output; but got status 0x004b, #012) Nov 18 23:39:01 claypool CRON[4200]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -type f -cmin +$(/usr/lib/php5/maxlifetime) -print0 | xargs -n 200 -r -0 rm) There are no messages marked after 23:39. When I next tried to use the machine, it would not return from the screensaver (blank screen), nor switch to another terminal, and I had to hard reboot it. [UPDATE] The output of smartctl is here. I had trouble getting this, because / is being mounted read-only (?!), which prevents most applications from running. Also, it may not be related, but I have the following worrying messages in dmesg: [ 10.084596] k8temp 0000:00:18.3: Temperature readouts might be wrong - check erratum #141 [ 10.098477] i2c i2c-0: nForce2 SMBus adapter at 0x600 [ 10.098483] ACPI: resource nForce2_smbus [io 0x0700-0x073f] conflicts with ACPI region SM00 [??? 0x00000700-0x0000073f flags 0x30] [ 10.098486] ACPI: This conflict may cause random problems and system instability [ 10.098487] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [ 10.098509] i2c i2c-1: nForce2 SMBus adapter at 0x700 [ 10.112570] Linux agpgart interface v0.103 [ 10.155329] atk: Resources not safely usable due to acpi_enforce_resources kernel parameter [ 10.161506] it87: Found IT8712F chip at 0x290, revision 8 [ 10.161517] it87: VID is disabled (pins used for GPIO) [ 10.161527] it87: in3 is VCC (+5V) [ 10.161528] it87: in7 is VCCH (+5V Stand-By) [ 10.161560] ACPI: resource it87 [io 0x0295-0x0296] conflicts with ACPI region ECRE [??? 0x00000290-0x000002af flags 0x45] [ 10.161562] ACPI: This conflict may cause random problems and system instability [ 10.161564] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [UPDATE 2] I swapped in a new SATA cable, per Phil's suggestion. The current output of smartctl is here, if it helps. [UPDATE 3] I don't think the cable fixed it. The system hasn't locked up yet, but my media player crashed a few minutes ago and I have the following in the syslog: Nov 20 16:07:17 claypool kernel: [ 2294.400033] ata1: link is slow to respond, please be patient (ready=0) Nov 20 16:07:47 claypool kernel: [ 2324.084581] ata1: COMRESET failed (errno=-16) Nov 20 16:07:47 claypool kernel: [ 2324.084588] ata1: limiting SATA link speed to 1.5 Gbps Nov 20 16:07:47 claypool kernel: [ 2324.084592] ata1: hard resetting link I get the following response from smartctl: $ sudo smartctl -a /dev/sda [sudo] password for chris: sudo: Can't open /var/lib/sudo/chris/0: Read-only file system smartctl 5.40 2010-03-16 r3077 [i686-pc-linux-gnu] (local build) Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net Device: /0:0:0:0 Version: scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 >> Terminate command early due to bad response to IEC mode page A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

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• Are there any modern GUI toolkits which implement a heirarchical menu buffer zone?

  - by scomar

  In Bruce Tognazzini's quiz on Fitt's Law, the question discussing the bottleneck in the hierarchical menu (as used in almost every modern desktop UI), talks about his design for the original Mac: The bottleneck is the passage between the first-level menu and the second-level menu. Users first slide the mouse pointer down to the category menu item. Then, they must carefully slide the mouse directly across (horizontally) in order to move the pointer into the secondary menu. The engineer who originally designed hierarchicals apparently had his forearm mounted on a track so that he could move it perfectly in a horizontal direction without any vertical component. Most of us, however, have our forarms mounted on a pivot we like to call our elbow. That means that moving our hand describes an arc, rather than a straight line. Demanding that pivoted people move a mouse pointer along in a straight line horizontally is just wrong. We are naturally going to slip downward even as we try to slide sideways. When we are not allowed to slip downward, the menu we're after is going to slam shut just before we get there. The Windows folks tried to overcome the pivot problem with a hack: If they see the user move down into range of the next item on the primary menu, they don't instantly close the second-level menu. Instead, they leave it open for around a half second, so, if users are really quick, they can be inaccurate but still get into the second-level menu before it slams shut. Unfortunately, people's reactions to heightened chance of error is to slow down, rather than speed up, a well-established phenomenon. Therefore, few users will ever figure out that moving faster could solve their problem. Microsoft's solution is exactly wrong. When I specified the Mac hierarchical menu algorthm in the mid-'80s, I called for a buffer zone shaped like a <, so that users could make an increasingly-greater error as they neared the hierarchical without fear of jumping to an unwanted menu. As long as the user's pointer was moving a few pixels over for every one down, on average, the menu stayed open, no matter how slow they moved. (Cancelling was still really easy; just deliberately move up or down.) This just blew me away! Such a simple idea which would result in a huge improvement in usability. I'm sure I'm not the only one who regularly has the next level of a menu slam shut because I don't move the mouse pointer in a perfectly horizontal line. So my question is: Are there any modern UI toolkits which implement this brilliant idea of a < shaped buffer zone in hierarchical menus? And if not, why not?!

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• A faulty Caviar Blue hard drive?

  - by Glister

  We have a small "homemade" server running fully updated Debian Wheezy (amd64). One hard drive installed: WDC WD6400AAKS. The motherboard is ASUS M4N68T V2. The usual load: CPU: an average of 20% Each week about 50GB of additional space is occupied. About 47GB of uploaded files and 3GB of MySQL data. I'm afraid that the hard drive may be about to fail. I saw Pre-fail on few places when I ran: root@SERVER:/tmp# smartctl -a /dev/sda smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.2.0-4-amd64] (local build) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net === START OF INFORMATION SECTION === Model Family: Western Digital Caviar Blue Serial ATA Device Model: WDC WD6400AAKS-XXXXXXX Serial Number: WD-XXXXXXXXXXXXXXXXXXX LU WWN Device Id: 5 0014ee XXXXXXXXXXXXX Firmware Version: 01.03B01 User Capacity: 640,135,028,736 bytes [640 GB] Sector Size: 512 bytes logical/physical Device is: In smartctl database [for details use: -P show] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Mon Oct 28 18:55:27 2013 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x85) Offline data collection activity was aborted by an interrupting command from host. Auto Offline Data Collection: Enabled. Self-test execution status: ( 247) Self-test routine in progress... 70% of test remaining. Total time to complete Offline data collection: (11580) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 136) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x303f) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 157 146 021 Pre-fail Always - 5108 4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2968 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 051 Old_age Always - 0 9 Power_On_Hours 0x0032 079 079 000 Old_age Always - 15445 10 Spin_Retry_Count 0x0032 100 100 051 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 051 Old_age Always - 0 12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2950 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 426 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 2968 194 Temperature_Celsius 0x0022 111 095 000 Old_age Always - 36 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 160 000 Old_age Always - 21716 200 Multi_Zone_Error_Rate 0x0008 200 200 051 Old_age Offline - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed without error 00% 15444 - Error SMART Read Selective Self-Test Log failed: scsi error aborted command Smartctl: SMART Selective Self Test Log Read Failed root@SERVER:/tmp# In one tutorial I read that the pre-fail is a an indication of coming failure, in another tutorial I read that it is not true. Can you guys help me decode the output of smartctl? It would be also nice to share suggestions what should I do if I want to ensure data integrity (about 50GB of new data each week, up to 2TB for the whole period I'm interested in). Maybe I will go with 2x2TB Caviar Black in RAID4?

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• Making sense of S.M.A.R.T

  - by James

  First of all, I think everyone knows that hard drives fail a lot more than the manufacturers would like to admit. Google did a study that indicates that certain raw data attributes that the S.M.A.R.T status of hard drives reports can have a strong correlation with the future failure of the drive. We find, for example, that after their first scan error, drives are 39 times more likely to fail within 60 days than drives with no such errors. First errors in re- allocations, offline reallocations, and probational counts are also strongly correlated to higher failure probabil- ities. Despite those strong correlations, we find that failure prediction models based on SMART parameters alone are likely to be severely limited in their prediction accuracy, given that a large fraction of our failed drives have shown no SMART error signals whatsoever. Seagate seems like it is trying to obscure this information about their drives by claiming that only their software can accurately determine the accurate status of their drive and by the way their software will not tell you the raw data values for the S.M.A.R.T attributes. Western digital has made no such claim to my knowledge but their status reporting tool does not appear to report raw data values either. I've been using HDtune and smartctl from smartmontools in order to gather the raw data values for each attribute. I've found that indeed... I am comparing apples to oranges when it comes to certain attributes. I've found for example that most Seagate drives will report that they have many millions of read errors while western digital 99% of the time shows 0 for read errors. I've also found that Seagate will report many millions of seek errors while Western Digital always seems to report 0. Now for my question. How do I normalize this data? Is Seagate producing millions of errors while Western digital is producing none? Wikipedia's article on S.M.A.R.T status says that manufacturers have different ways of reporting this data. Here is my hypothesis: I think I found a way to normalize (is that the right term?) the data. Seagate drives have an additional attribute that Western Digital drives do not have (Hardware ECC Recovered). When you subtract the Read error count from the ECC Recovered count, you'll probably end up with 0. This seems to be equivalent to Western Digitals reported "Read Error" count. This means that Western Digital only reports read errors that it cannot correct while Seagate counts up all read errors and tells you how many of those it was able to fix. I had a Seagate drive where the ECC Recovered count was less than the Read error count and I noticed that many of my files were becoming corrupt. This is how I came up with my hypothesis. The millions of seek errors that Seagate produces are still a mystery to me. Please confirm or correct my hypothesis if you have additional information. Here is the smart status of my western digital drive just so you can see what I'm talking about: james@ubuntu:~$ sudo smartctl -a /dev/sda smartctl version 5.38 [x86_64-unknown-linux-gnu] Copyright (C) 2002-8 Bruce Allen Home page is http://smartmontools.sourceforge.net/ === START OF INFORMATION SECTION === Device Model: WDC WD1001FALS-00E3A0 Serial Number: WD-WCATR0258512 Firmware Version: 05.01D05 User Capacity: 1,000,204,886,016 bytes Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Thu Jun 10 19:52:28 2010 PDT SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 179 175 021 Pre-fail Always - 4033 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 270 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0 9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 1468 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 262 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 46 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 223 194 Temperature_Celsius 0x0022 105 102 000 Old_age Always - 42 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

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