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  • Sharing swap space between Windows and Ubuntu

    - by Leftium
    This Linux Swap Space Mini-HOWTO describes how to share swap space between Windows and Linux. Do these instructions still apply to Ubuntu in 2011? How should I modify the steps for Ubuntu? Is there a better approach to sharing swap space? Based on the HOWTO, it seems best to create a dedicated NTFS swap partition: Dedicated so the swap file will be contiguous and remain unfragmented. NTFS so both Windows and Ubuntu can read/write to it. (Or is FAT32 better for this purpose?) Then, configure Ubuntu to prepare the swap space for use by Linux on start up; by Windows on shut down. I want to dual boot Ubuntu and Windows 7 on my X301 laptop. However, my laptop only has a 64 GB SDD, so I would like to conserve as much disk space as possible. update: There is an alternate method using a special driver for Windows that let you use a Linux swap partition for temporary storage like a RAM-disk, but it doesn't seem to be as good...

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  • How to get sharing options to stick - ubuntu 12.04

    - by Devin
    I'm having a really hard time trying to get my sharing set up on my 12.04 system. I've tried both desktop version and server - I'm a bit of a linux n00b, so I need a GUI, command line is beyond me and no time to learn it (not till after I get the shares setup, at least) My problem is, whenever I try to set permissions in Nautilus, it just reverts back to the default which is to "none" Basically when I choose an option... it doesn't stick. I can create shares, and it asks me if I want to add permissions automatically - but they do not stick either. When I go to look at the shared folders in Windows (or even on my Android Phone, or Mac) it gives me permissions errors and doesn't let me log in, despite me clicking "allow guest access" I have no idea what to do or where to go. I've tried searching forums and google, and I've tried everything I come across - no avail. I've even tried Mint builds to see if it's different, no change there either. Please help! I really want to setup a server to share my media files and do backups in my house. Thanks for your help!

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  • How does trilicense (mpl,gpl,lgpl) work when you want to use it on public website

    - by tomok
    I have tried to search for this answer for quite some time and I have gone through all the various FAQ's and documentation regarding the three licenses; but none of them have been able to answer a question that I have. So I've been working an idea for a website for sometime now and recently I found open source software that has many of components that are similar. It is licensed under the mpl/gpl/lgpl licenses. I think for the most part I understand the ramifications, due to the searches and reading, of what is required if I modify/use and want to distribute the software. But what if I want to modify and not distribute, but use it on a public website that I generate ad revenue from? Is this illegal? It doesn't seem like it is from reading other open source system, say like Drupal, where they allow you to use the software but it's not considered "distribution" if people just go to the website. I know this site may not be the best resource and I've tried some other sites, but I haven't received any clear replies back. If you know some other resource that I could contact also, please let me know. Links for those who don't know: MPL - Wikipedia, Legalese GPL - Wikipedia, Legalese LGPL - Wikipedia, Legalese

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  • Our work name lately transformed to Revenue from Customer Support... Support? [on hold]

    - by Hollis Nieves
    I have been employeed from the same company (mobile phone business) for quite some time today like a Customer Support Represenative. I also have usually completed nicely until recently and loved the task. Into a Person Support/Revenue middleapproximately we've been converted by May and we've to purchase Television service to clients who call-in about their mobile phone service... They need us to become really manipulative with it. We havent had instruction on it. and our supervisors actually dont understand something about any of it possibly but need us to "Purchase! Purchase! Purchase!" ugggh. At I will become at my work any guidance? Revenue 've never be completed by me and I truly worry losing my work due to my performance. Revenue makes me uneasy... Any feedback could be appreciated

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  • Making A Photo-Sharing App For Android In Eclipse [on hold]

    - by user3694394
    I've only just started developing mobile apps, which is something that I've been wanting to learn for a while now. I'm from an indie games studio, making PC games for around the last 3 years, and I finally decided to move into android app development. The only problem I'm having is that I don't know where to start. The project which I'm aiming to create will be something similar to Instagram, basically a photo-sharing app which allows users to take new photos, or pull them from their device, and add filters to them, before posting them. I have a rough idea of how I could go about doing this, but I need pointing towards any tutorials available for each specific step. So, here's my idea: Create a UI in eclipse (this wont be a problem for me, I should be able to do this fine through xml files) Setup a server-side database to store all user info and uploaded images (the images will need to be converted into byte arrays, and I have no idea how to do this through a database). My best idea would be to use a MySQL database to do this. Add user interactions (likes, favourites, reposts, etc.). This would, again, have to be stored in the database (or, at least, i think it would). Add the ability to take new photos using the phone's camera (I can probably do this anyway, using the Camera API). Add the ability to pull existing photos from the device (again, pretty simple to do). Add the ability to add filters to any photos (I had a look around, and there are some repos and resources which allow you to do this, but they're mainly for iOS development). Add facebook/twitter integration (possibly) to allow phots to be shared to other social networks. Create a news feed which shows users all of the latest photos from their friends, and allows them to post their own images to it. Give all registered users their own wall/page which has their latest posts/images displayed on it. Add the ability to allow users to follow other users, and display their followed users posts on their news feed. Yep. It's not going to be easy, and I don't even know if it's possible for me to do alone in Eclipse. However, this is the plan, and I'm going to do my best to learn everything I need to know to do this successfully. My actual question would be how should I start doing this- where do I begin learning how to do all of this? I've had a look at snapify, which can be edited via Parse, but I won't be spending hundreds of dollars (since I'm 15 and just don't have the available funds) on software. I have extensive knowledge of Java (again, I've been making games for around 3 years, mainly in Java), and various scripting languages. So, hopefully, this will be of some use here. Thanks in advance, Josh.

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  • How do I bridge my wireless to my wired connection?

    - by gatoatigrado
    I want to bridge the wireless connection with the wired connection. The wireless is the host and the wired is the client, so to speak. Internet sharing (inet <--> wifi <--> ethernet) I tried to bridge my ethernet connection by going to network manager edit connections wired edit IPv4 settings shared to other computers Screenshots However, it seems to automatically disconnect half a second after it says "connection established"! edit 2 got the network manager logs, it seems the address is in use. See http://pastebin.com/DjqRshxW , line 45. nm-tool output is here: http://pastebin.com/x5Aci5V1 . I tried firestarter, as mentioned in another thread, and no luck. I don't have time to bother with a dozen command line tricks, unless is copy & pasting a shell script... so please suggest ways that use GUIs and/or won't leave my computer in a confused state (e.g. disabling network manager, manually connecting to a WPA network, installing brutils, etc.). edit: one idea that would work, if it's possible -- is there a way to share connections via SSH and SOCKS5? I'd need to do this at a system-wide level though; I only know how to do it through the browser now. Then, I could run ifconfig eth0 192.168.4.1 on the computer sharing the inet, and ifconfig eth0 192.168.4.2 on the computer I'm trying to share with; I know this does work for host-to-host transfers. edit 3 If I run sudo killall dnsmasq, then nothing is using the 10.42.43.1 address the network manager sharing wants to use. But now it just takes longer to die, with error "NetworkManager[5935]: dnsmasq died with signal 9" [ http://pastebin.com/4FNtpugi ]. Looking at just the commands [ http://pastebin.com/1vrtQeWk ], maybe it's trying to route eth0 to itself? I'm not that familiar with networking things though.

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  • What is a good and safe way of sharing certificates?

    - by Kaustubh P
    I have a few certificates, that are used as authentication, to ssh into my servers on the Amazon cloud. I rotate those certificates weekly, manually. My question is, I need to share the certificates with some colleagues, a few on the LAN, and a few in another part of the country. What is the best practice to share the certificate? My initial thoughts were Dropbox and email. We dont host dedicated email servers with encryption and all, and dont have a VPN. Thanks.

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  • Box.com file sharing - How are you managing concurrent document access and file locks? [closed]

    - by Matt
    My company is evaluating Box.com as a file server replacement. It's file locking behavior for concurrent access to files seems incomplete. Specifically, files are not locked* (either exclusive or read-only) when they are being edited by Office or similar programs. This inevitably results in multiple versions of documents as concurrent access results in change conflicts. *The exception is when the file is edited using Zoho Docs - perhaps other web-based office suites as well. Box provides multiple options for editing documents, including Google Docs, a local copy of Office or similar, Zoho Docs and others. If you are using Box how have you managed or worked around this behavior?

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  • Can I change the image associated with my computer when it's sharing as a media server?

    - by animuson
    I currently have my computer setup to share its videos, music, and pictures as a media server so I can easily access all of my stuff from my PS3 and play it on my TV (since I can't connect my computer directly to my TV). However, my dad also has his laptop setup as a media server, for whatever reason, and both of them use the same "Windows Media Player" icon in the list. It's not a huge issue, but I was wondering if it was possible to somehow change what icon gets sent out by your computer to other devices when it's acting as a media server, and how?

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  • Online File Sharing that acts just like LAN shared drives, etc.

    - by Dayton Brown
    Hi All, Have a small business client that wants to move their current file share to the web. Specs are as follows, 20 to 30 GB of space, file sizes are normal (nothing more than 50 to 100 mb) 3 users ideal solution would be exact same functionality as windows explorer. CHEAP!!! But not super cheap. I would like to keep it around $20 per user per month. I've explored a bunch of solutions, but they are all a bit on the complicated side. Thanks in advance for the recommendations.

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  • What should be monitored to troubleshoot file sharing problems?

    - by RyanW
    I'm running into some problems with a file share used by an ASP.NET web application. With this configuration, there are 2 web servers (win2k8 web) that connect to a file server (win2k8 enterprise), reading and writing files using a file share. Recently, one of the web servers has begun encountering an error accessing the file share: IOException: The specified network name is no longer available. There does not appear to be much info on the web for explaining what's causing this and how to best fix it, so I'm looking at what I can monitor in order to get clues. I'm not sure if it's hardware, just a load issue, file size, frequency, etc. With Windows perfmon, what can I monitor on the File Server side? There's the "Files Open" object, any other good ones? What can I monitor on the web server side? EDIT: I'll add that the UNC path uses the IP address of the file server, not a name to resolve. Also the share is a single, flat directory with over 100K files.

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  • Where does the windows file sharing account info save to?

    - by Stan
    OS: windows server 2003 When open explore and enter \192.168.1.xxx\c$ and prompt to ask login id and password, where does this login info save to? And even if I choose not to save, seems the session will still remain until reboot? Can the community please suggestion some keyword to this and explain how it works a bit? Thanks.

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  • Why Is Web Sharing Broken on My Mac?

    - by Sam Murray-Sutton
    Background: I use my Mac for web development, running copies of web sites locally. I recently installed the Snow Leopard update, which to all intents and purposes seems to have gone fine, except... What's not working? Web-sharing; more specifically I can't turn it on via preferences. The preference pane just hangs when I try to. So Apache doesn't start on reboot. I can start Apache by hand, but I don't know enough to either setup apache to start with the computer, or to properly fix web sharing. Further details My Apache error log shows nothing on when the system boots up (as I would expect). This is the error message when I try to start web sharing from the sharing preference pane. 28/09/2009 10:58:05 System Preferences[834] setInetDServiceEnabled failed with 1 for org.apache.httpd Here's the messages given when I start apache from the command line. [Mon Sep 28 10:35:53 2009] [warn] Init: Session Cache is not configured [hint: SSLSessionCache] [Mon Sep 28 10:35:54 2009] [warn] mod_bonjour: Skipping user 'sams' - index file /Users/sams/Sites/index.html has zero length. [Mon Sep 28 10:35:54 2009] [notice] Digest: generating secret for digest authentication ... [Mon Sep 28 10:35:54 2009] [notice] Digest: done [Mon Sep 28 10:35:54 2009] [notice] Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8k DAV/2 PHP/5.3.0 Phusion_Passenger/2.2.5 configured -- resuming normal operations Please let me know if you need any further details on this. Any help would be greatly appreciated. UPDATE I have added an answer of my own below - I was able to solve it thanks to being pointed in the right direction by the comments below, so thanks very much. But I'm still not totally clear as to what caused the problem or how my solution addressed it, so I'm leaving the question open for now.

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  • Home Sharing and Remote on iTunes causing firewall nags

    - by BoltClock
    It seems that enabling Home Sharing and/or hooking up my iPhone's Remote to iTunes causes Mac OS X Snow Leopard's firewall to freak out and keep nagging every time I launch iTunes to ask if I'd like it to accept incoming connections. If I turn off Home Sharing and forget all Remotes, the nag dialog no longer comes up. I could also disable the firewall, but I think that's a silly thing to do. iTunes is already in the firewall whitelist, so the only thing I know that could cause Mac OS X to nag is a bad application bundle code signature. I checked with this Terminal command: $ codesign -vvv /Applications/iTunes.app/ And sure enough, this is what it outputs: /Applications/iTunes.app/: a sealed resource is missing or invalid /Applications/iTunes.app/Contents/Resources/English.lproj/AutofillSettings.nib/objects.xib: resource added /Applications/iTunes.app/Contents/Resources/English.lproj/iTunesDJSettings.nib/objects.xib: resource added /Applications/iTunes.app/Contents/Resources/English.lproj/MobilePhonePrefs.nib/objects.xib: resource added /Applications/iTunes.app/Contents/Resources/English.lproj/MobilePhoneSetup.nib/objects.xib: resource added /Applications/iTunes.app/Contents/Resources/English.lproj/UniversalAccess.nib/objects.xib: resource added I've tried reinstalling iTunes as suggested by this answer, but Mac OS X still nags about incoming connections and the exact same output is generated when I run the above command again. On my PC, Windows Firewall has never nagged whenever I turn on Home Sharing and hook up Remote on my iPhone. Both computers use iTunes 9.2.1. My Mac runs Mac OS X 10.6.4. Is there anything special I need to do that I might have missed? Or how do I resolve the issue? EDIT: I've updated to iTunes 10, but the nags on my Mac are still there and only go away if I turn off Home Sharing and Remote. EDIT 2: I've updated to Remote 2.0 on my iPhone, but the firewall nags are persisting. Has anyone else had this firewall issue at all?

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  • Best practices for App Idea ownership and shares

    - by JOG
    I am developing apps on my sparetime. I am the sole developer, and two non-programmer friends of mine provide vision, content, algorithms and ideas. We always agree happily on all the features, todos and prioritizations. But naturally, coding it is the biggest part. When selling, we agree on splitting profit equally, that is 33% each. But version 1.0 naturally does not sell much. And I go on to try to make the app more viral. This includes tons of stuff where the others are of little help. Examples: Adding support for sharing, facebook connect, gameifying, letting users add content, home page, support, maintenance, server services to make it easier for to update content. The list is long. Suddenly I will be doing 100% of a lot of work but only "own" a third of the income. My friends may either "fade out" of the project after 1.0, or they continue to contribute, but with less value and I would rather exchange them for more programmers or graphic designers. The effort they made to version 1.0 is worth a lot to the app and I realize I would have never done it without them. But I am doing all the work in the end. It is hard to negotiate about splitting 90, 5, 5 instead of 33% each, because the idea is still theirs. How to solve this? What are the best practices to regard the ownership of the app? What kind of agreements could I make that make it beneficial and motivational for me to continue developing the app?

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  • The future for Microsoft

    - by Scott Dorman
    Originally posted on: http://geekswithblogs.net/sdorman/archive/2013/10/16/the-future-for-microsoft.aspxMicrosoft is in the process of reinventing itself. While some may argue that it’s “too little, too late” or that their growing consumer-focused strategy is wrong, the truth of the situation is that Microsoft is reinventing itself into a new company. While Microsoft is now calling themselves a “devices and services” company, that’s not entirely accurate. Let’s look at some facts: Microsoft will always (for the long-term foreseeable future) be financially split into the following divisions: Windows/Operating Systems, which for FY13 made up approximately 24% of overall revenue. Server and Tools, which for FY13 made up approximately 26% of overall revenue. Enterprise/Business Products, which for FY13 made up approximately 32% of overall revenue. Entertainment and Devices, which for FY13 made up approximately 13% of overall revenue. Online Services, which for FY13 made up approximately 4% of overall revenue. It is important to realize that hardware products like the Surface fall under the Windows/Operating Systems division while products like the Xbox 360 fall under the Entertainment and Devices division. (Presumably other hardware, such as mice, keyboards, and cameras, also fall under the Entertainment and Devices division.) It’s also unclear where Microsoft’s recent acquisition of Nokia’s handset division will fall, but let’s assume that it will be under Entertainment and Devices as well. Now, for the sake of argument, let’s assume a slightly different structure that I think is more in line with how Microsoft presents itself and how the general public sees it: Consumer Products and Devices, which would probably make up approximately 9% of overall revenue. Developer Tools, which would probably make up approximately 13% of overall revenue. Enterprise Products and Devices, which would probably make up approximately 47% of overall revenue. Entertainment, which would probably make up approximately 13% of overall revenue. Online Services, which would probably make up approximately 17% of overall revenue. (Just so we’re clear, in this structure hardware products like the Surface, a portion of Windows sales, and other hardware fall under the Consumer Products and Devices division. I’m assuming that more of the income for the Windows division is coming from enterprise/volume licenses so 15% of that income went to the Enterprise Products and Devices division. Most of the enterprise services, like Azure, fall under the Online Services division so half of the Server and Tools income went there as well.) No matter how you look at it, the bulk of Microsoft’s income still comes from not just the enterprise but also software sales, and this really shouldn’t surprise anyone. So, now that the stage is set…what’s the future for Microsoft? The future I see for Microsoft (again, this is just my prediction based on my own instinct, gut-feel and publicly available information) is this: Microsoft is becoming a consumer-focused enterprise company. Let’s look at it a different way. Microsoft is an enterprise-focused company trying to create a larger consumer presence.  To a large extent, this is the exact opposite of Apple, who is really a consumer-focused company trying to create a larger enterprise presence. The major reason consumer-focused companies (like Apple) have started making in-roads into the enterprise is the “bring your own device” phenomenon. Yes, Apple has created some “game-changing” products but their enterprise influence is still relatively small. Unfortunately (for this blog post at least), Apple provides revenue in terms of hardware products rather than business divisions, so it’s not possible to do a direct comparison. However, in the interest of transparency, from Apple’s Quarterly Report (filed 24 July 2013), their revenue breakdown is: iPhone, which for the 3 months ending 29 June 2013 made up approximately 51% of revenue. iPad, which for the 3 months ending 29 June 2013 made up approximately 18% of revenue. Mac, which for the 3 months ending 29 June 2013 made up approximately 14% of revenue. iPod, which for the 3 months ending 29 June 2013 made up approximately 2% of revenue. iTunes, Software, and Services, which for the 3 months ending 29 June 2013 made up approximately 11% of revenue. Accessories, which for the 3 months ending 29 July 2013 made up approximately 3% of revenue. From this, it’s pretty clear that Apple is a consumer-and-hardware-focused company. At this point, you may be asking yourself “Where is all of this going?” The answer to that lies in Microsoft’s shift in company focus. They are becoming more consumer focused, but what exactly does that mean? The biggest change (at least that’s been in the news lately) is the pending purchase of Nokia’s handset division. This, in combination with their Surface line of tablets and the Xbox, will put Microsoft squarely in the realm of a hardware-focused company in addition to being a software-focused company. That can (and most likely will) shift the revenue split to looking at revenue based on software sales (both consumer and enterprise) and also hardware sales (mostly on the consumer side). If we look at things strictly from a Windows perspective, Microsoft clearly has a lot of irons in the fire at the moment. Discounting the various product SKUs available and painting the picture with broader strokes, there are currently 5 different Windows-based operating systems: Windows Phone Windows Phone 7.x, which runs on top of the Windows CE kernel Windows Phone 8.x+, which runs on top of the Windows 8 kernel Windows RT The ARM-based version of Windows 8, which runs on top of the Windows 8 kernel Windows (Pro) The Intel-based version of Windows 8, which runs on top of the Windows 8 kernel Xbox The Xbox 360, which runs it’s own proprietary OS. The Xbox One, which runs it’s own proprietary OS, a version of Windows running on top of the Windows 8 kernel and a proprietary “manager” OS which manages the other two. Over time, Windows Phone 7.x devices will fade so that really leaves 4 different versions. Looking at Windows RT and Windows Phone 8.x paints an interesting story. Right now, all mobile phone devices run on some sort of ARM chip and that doesn’t look like it will change any time soon. That means Microsoft has two different Windows based operating systems for the ARM platform. Long term, it doesn’t make sense for Microsoft to continue supporting that arrangement. I have long suspected (since the Surface was first announced) that Microsoft will unify these two variants of Windows and recent speculation from some of the leading Microsoft watchers lends credence to this suspicion. It is rumored that upcoming Windows Phone releases will include support for larger screen sizes, relax the requirement to have a hardware-based back button and will continue to improve API parity between Windows Phone and Windows RT. At the same time, Windows RT will include support for smaller screen sizes. Since both of these operating systems are based on the same core Windows kernel, it makes sense (both from a financial and development resource perspective) for Microsoft to unify them. The user interfaces are already very similar. So similar in fact, that visually it’s difficult to tell them apart. To illustrate this, here are two screen captures: Other than a few variations (the Bing News app, the picture shown in the Pictures tile and the spacing between the tiles) these are identical. The one on the left is from my Windows 8.1 laptop (which looks the same as on my Surface RT) and the one on the right is from my Windows Phone 8 Lumia 925. This pretty clearly shows that from a consumer perspective, there really is no practical difference between how these two operating systems look and how you interact with them. For the consumer, your entertainment device (Xbox One), phone (Windows Phone) and mobile computing device (Surface [or some other vendors tablet], laptop, netbook or ultrabook) and your desktop computing device (desktop) will all look and feel the same. While many people will denounce this consistency of user experience, I think this will be a good thing in the long term, especially for the upcoming generations. For example, my 5-year old son knows how to use my tablet, phone and Xbox because they all feature nearly identical user experiences. When Windows 8 was released, Microsoft allowed a Windows Store app to be purchased once and installed on as many as 5 devices. With Windows 8.1, this limit has been increased to over 50. Why is that important? If you consider that your phone, computing devices, and entertainment device will be running the same operating system (with minor differences related to physical hardware chipset), that means that I could potentially purchase my sons favorite Angry Birds game once and be able to install it on all of the devices I own. (And for those of you wondering, it’s only 7 [at the moment].) From an app developer perspective, the story becomes even more compelling. Right now there are differences between the different operating systems, but those differences are shrinking. The user interface technology for both is XAML but there are different controls available and different user experience concepts. Some of the APIs available are the same while some are not. You can’t develop a Windows Phone app that can also run on Windows (either Windows Pro or RT). With each release of Windows Phone and Windows RT, those difference become smaller and smaller. Add to this mix the Xbox One, which will also feature a Windows-based operating system and the same “modern” (tile-based) user interface and the visible distinctions between the operating systems will become even smaller. Unifying the operating systems means one set of APIs and one code base to maintain for an app that can run on multiple devices. One code base means it’s easier to add features and fix bugs and that those changes become available on all devices at the same time. It also means a single app store, which will increase the discoverability and reach of your app and consolidate revenue and app profile management. Now, the choice of what devices an app is available on becomes a simple checkbox decision rather than a technical limitation. Ultimately, this means more apps available to consumers, which is always good for the app ecosystem. Is all of this just rumor, speculation and conjecture? Of course, but it’s not unfounded. As I mentioned earlier, some of the prominent Microsoft watchers are also reporting similar rumors. However, Microsoft itself has even hinted at this future with their recent organizational changes and by telling developers “if you want to develop for Xbox One, start developing for Windows 8 now.” I think this pretty clearly paints the following picture: Microsoft is committed to the “modern” user interface paradigm. Microsoft is changing their release cadence (for all products, not just operating systems) to be faster and more modular. Microsoft is going to continue to unify their OS platforms both from a consumer perspective and a developer perspective. While this direction will certainly concern some people it will excite many others. Microsoft’s biggest failing has always been following through with a strong and sustained marketing strategy that presents a consistent view point and highlights what this unified and connected experience looks like and how it benefits consumers and enterprises. We’ve started to see some of this over the last few years, but it needs to continue and become more aggressive and consistent. In the long run, I think Microsoft will be able to pull all of these technologies and devices together into one seamless ecosystem. It isn’t going to happen overnight, but my prediction is that we will be there by the end of 2016. As both a consumer and a developer, I, for one, am excited about the future of Microsoft.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • How to Assign a Static IP Address in XP, Vista, or Windows 7

    - by Mysticgeek
    When organizing your home network it’s easier to assign each computer it’s own IP address than using DHCP. Here we will take a look at doing it in XP, Vista, and Windows 7. If you have a home network with several computes and devices, it’s a good idea to assign each of them a specific address. If you use DHCP (Dynamic Host Configuration Protocol), each computer will request and be assigned an address every time it’s booted up. When you have to do troubleshooting on your network, it’s annoying going to each machine to figure out what IP they have. Using Static IPs prevents address conflicts between devices and allows you to manage them more easily. Assigning IPs to Windows is essentially the same process, but getting to where you need to be varies between each version. Windows 7 To change the computer’s IP address in Windows 7, type network and sharing into the Search box in the Start Menu and select Network and Sharing Center when it comes up.   Then when the Network and Sharing Center opens, click on Change adapter settings. Right-click on your local adapter and select Properties. In the Local Area Connection Properties window highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. Now select the radio button Use the following IP address and enter in the correct IP, Subnet mask, and Default gateway that corresponds with your network setup. Then enter your Preferred and Alternate DNS server addresses. Here we’re on a home network and using a simple Class C network configuration and Google DNS. Check Validate settings upon exit so Windows can find any problems with the addresses you entered. When you’re finished click OK. Now close out of the Local Area Connections Properties window. Windows 7 will run network diagnostics and verify the connection is good. Here we had no problems with it, but if you did, you could run the network troubleshooting wizard. Now you can open the command prompt and do an ipconfig  to see the network adapter settings have been successfully changed.   Windows Vista Changing your IP from DHCP to a Static address in Vista is similar to Windows 7, but getting to the correct location is a bit different. Open the Start Menu, right-click on Network, and select Properties. The Network and Sharing Center opens…click on Manage network connections. Right-click on the network adapter you want to assign an IP address and click Properties. Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK. You’ll need to close out of Local Area Connection Properties for the settings to go into effect. Open the Command Prompt and do an ipconfig to verify the changes were successful.   Windows XP In this example we’re using XP SP3 Media Center Edition and changing the IP address of the Wireless adapter. To set a Static IP in XP right-click on My Network Places and select Properties. Right-click on the adapter you want to set the IP for and select Properties. Highlight Internet Protocol (TCP/IP) and click the Properties button. Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK. You will need to close out of the Network Connection Properties screen before the changes go into effect.   Again you can verify the settings by doing an ipconfig in the command prompt. In case you’re not sure how to do this, click on Start then Run.   In the Run box type in cmd and click OK. Then at the prompt type in ipconfig and hit Enter. This will show the IP address for the network adapter you changed.   If you have a small office or home network, assigning each computer a specific IP address makes it a lot easier to manage and troubleshoot network connection problems. Similar Articles Productive Geek Tips Change Ubuntu Desktop from DHCP to a Static IP AddressChange Ubuntu Server from DHCP to a Static IP AddressVista Breadcrumbs for Windows XPCreate a Shortcut or Hotkey for the Safely Remove Hardware DialogCreate a Shortcut or Hotkey to Eject the CD/DVD Drive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets Outlook Tools, one stop tweaking for any Outlook version Zoofs, find the most popular tweeted YouTube videos

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  • Good and easy way to share files on local machine

    - by jb
    I would like to have a directory that has following properties: Many users can copy files into it These files can be deleted/changed by these users (user A can delete/modify file that was copied into this directory) it cant be done using normal file permissions (because permissions are retained on copy). Here is what I found on the net: brainstorm idea blueprint Some use cases: Sharing music on local machine Simple git repository sharing (just make a bare repository writeable to many people) --- i know that there are solutions like gitosis Allow many developers to modify test instance of php app without giving them root (i guess they would copy files) --- I'm leading a team of nonprofit junior developers and I need to keep that one simple! EDIT AFAIK setting SGID bit is not enugh, it only affects newly created files --- and basic workflow for these use cases ivnolves copying and other operations (which cleave file's gid unchanged)

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  • ZeroBin Is an Encrypted PasteBin Alternative

    - by Jason Fitzpatrick
    ZeroBin is like the heavily armored sibling of PasteBin; You can still paste large chunks of text but that text is encrypted with client-side encryption. PasteBin is great when you need to share snippets of code or log files, the only problem is the service is essentially wide open. Not such a big deal if you’re sharing your XBMC logs on the support forum to get a little help figuring out why your movie list won’t update, but less than idea if you’re sharing more sensitive information. ZeroBin steps in to fill that gap by offering client-side encryption where ZeroBin has no knowledge of the content of your shared text snippets. In addition you can set up the ZeroBin content to self destruct after a set amount of time. Hit up the link below to take ZeroBin for a spin. ZeroBin [via One Thing Well] How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Share between Ubuntu machines

    - by Anero
    I'm sure it might be a very easy way to do this, but I haven't found how... I have two machines with Ubuntu 10.10 on the same network (just workgroup, no domain involved). On one of them I have shared a folder through Nautilus Folder Sharing. When opening the Network place on the second machine, I cannot see the first one listed, just Windows Network and when going into this folder I can see the Workgroup though when trying to go into it I get an Unable to mount. Failed to retrieve share list from server error. Is it required to do something else when sharing the folder through Nautilus?

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